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Operations Manager, Global Procurement Phones

Manages global procurement operations and vendor relationships for phone/communication technology across multiple countries and offices.

Mid Posted about 6 hours ago Jobicy AI
What this role involves
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most...
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Operations Manager, Global Procurement Phones

Manages global procurement strategy and vendor relationships for phone services across multiple countries.

Mid Posted about 6 hours ago Jobicy AI
What this role involves
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most...
Read the full description
Operations Luxury Travel Operations Coordinator

Coordinates travel logistics, bookings, and client services for a luxury travel advisory business.

Junior Posted about 21 hours ago Himalayas
What this role involves
About the Role We are looking for an exceptionally organized, detail-oriented Luxury Travel OperationsCoordinator to support a growing luxury travel advisory business.
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Operations Associate Manager, Customer Operations at Virta Health

Manages customer data operations, testing, and eligibility processes while coordinating across cross-functional teams to ensure accurate customer launches and configuration changes.

Junior Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.

As an Associate Customer Operations Manager, you’ll help keep the operational foundation of Virta’s customer experience running smoothly across launches and ongoing lifecycle changes. You’ll take ownership of defined work across data operations, eligibility, user acceptance testing (UAT), quality assurance (QA), and customer configuration, partnering with teammates and cross-functional groups to ensure changes are accurate, timely, and well documented. Over time, you’ll build independence in managing smaller, less complex initiatives while learning to identify risks, troubleshoot issues, and improve repeatable processes. This is a great opportunity for someone who enjoys detailed work, follows problems through to resolution, and wants to grow at the intersection of customer operations, healthcare data, and technical execution.

Responsibilities

  • Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion.

  • Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path.

  • Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers.

  • Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers.

  • Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through.

  • Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

  • Build a strong understanding of Virta’s customer lifecycle processes, core systems, documentation standards, and quality expectations.

  • Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion.

  • Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes with a high level of accuracy and appropriate manager support.

  • Investigate common eligibility and data issues, validate relevant details, document findings clearly, and demonstrate sound judgment about when and how to escalate.

  • Manage assigned work across multiple customers and priorities while meeting timelines and proactively communicating status, risks, dependencies, and blockers.

  • Become a reliable cross-functional partner and identify at least one practical opportunity to make a recurring Customer Operations process more efficient, consistent, or scalable.

Must-Haves

  • Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact.

  • Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems to produce accurate, high-quality work.

  • Strong problem-solving skills, including the ability to investigate discrepancies, document findings, identify risk, and escalate effectively when support is needed.

  • Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers clearly.

  • Demonstrates proactive use of AI tools to improve individual output and efficiency, along with the curiosity and learning agility to quickly build proficiency in new systems and processes.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally

  • You have a strong sense of ownership and take initiative while empowering others to do the same

  • You prioritize positive impact over busy work

  • You have no ego and understand that everyone has something to bring to the table regardless of experience

  • You appreciate transparency and promote trust and empowerment through open access of information

  • You are evidence-based and prioritize data and science over seniority or dogma

  • You take risks and rapidly iterate

Is this role not quite what you’re looking for? Join our Talent Community and follow us on Linkedin to stay connected!

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $70,000 to $85,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers .

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby’s AI Terms at https://www.ashbyhq.com/resources/terms-ai-features

#LI-remote

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Operations Staff Site Reliability Engineer at Fingerprint

Define and implement SLIs/SLOs, establish error budgets, strengthen incident response processes, and coach engineering teams on reliability best practices across the platform.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence.  We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.

Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

We have raised $77M and are backed by Craft Ventures (Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures ( Redis, Rollbar,  Gradle).

About the role

You will be Fingerprint’s first dedicated Site Reliability Engineer. You will work alongside our Architect on the shape of the platform, with Cloud Platform on the infrastructure that runs it, and with every product team on how they operate what they own — without direct reports. The mandate has three parts. First, make reliability measurable: define SLIs and SLOs for our critical paths, get teams to own them, and make error budgets the shared language for prioritizing reliability against features. Second, raise the operational bar: strengthen incident response, postmortem quality, alerting, and change safety so that we find out first and repeat incidents stop repeating. Third, build the mindset: coach teams to design for failure, test for it deliberately, and treat operability as part of done — so the practices outlive your involvement in any single team.

You report directly to the VP of Engineering. That placement is deliberate: reliability standards need to apply evenly across eight engineering groups, and you need the neutrality to hold every team, including infrastructure, to the same bar.

What you’ll do

Make reliability measurable

  • Define SLIs and SLOs for Fingerprint’s critical request paths (identification, events, server APIs, client agents) with the teams that own them; make them visible, reviewed, and tied to decisions.
  • Introduce error budgets as the mechanism for balancing reliability investment against feature work, and coach EMs and Staff engineers on using them.
  • Own the reliability metrics that leadership uses to judge progress; be the No Nonsense voice on whether we are actually getting better.

Raise the operational bar

  • Strengthen the incident lifecycle end to end: detection, response, communication, postmortem quality, and follow-up completion. Make the postmortem the most useful document a team writes.
  • Close the “customers find out before we do” gap: drive alert quality, correctness anomaly detection, and escalation design across teams, working with Cloud Platform on shared tooling.
  • Lead reliability reviews for high-risk changes and new services (production readiness, capacity, failure modes, rollback), teaching through review rather than gatekeeping.
  • Introduce deliberate failure testing (game days, chaos exercises) in staging first, then production, to discover gaps and safe limits before customers do.

Build the SRE mindset in teams

  • Embed with teams for time-boxed engagements: pair on their hardest reliability problems, leave behind better practices and a stronger owner, then move on.
  • Develop Staff and Lead engineers as reliability leaders in their own groups — the goal is that every team has someone who thinks like an SRE.
  • Codify practices that stick: production readiness checklists, on-call standards, runbook quality, change safety norms. Make them lightweight enough that teams choose to use them.
  • Partner with the Architect and tech leads so reliability is designed in, not retrofitted.

Stay hands-on

  • Dig into production during incidents and investigations. Write tooling, dashboards, and reference implementations. Be credible with the engineers you are asking to change how they work.
  • Lead AI adoption in reliability practice: set norms for AI-assisted incident investigation, postmortem analysis, runbook authoring, and observability tooling across teams, and shape our runbooks, alerts, and operational data so AI agents can safely help diagnose and operate our systems alongside engineers.

What we’re looking for

  • 10+ years of engineering experience, with 3+ years as an SRE, production engineer, or reliability-focused Staff engineer operating across multiple teams — you have owned reliability for a platform, not just for a service you built.
  • Deep experience with SLI/SLO design and error budgets in practice, including the hard part: getting product teams to adopt and act on them.
  • Strong incident leadership: you have run incident response and postmortems for high-severity, customer-facing incidents and materially improved how an organization learns from them.
  • Hands-on depth in distributed systems failure modes — cache/database saturation and cascading failure, retry storms, capacity limits, degradation and load shedding — in a high-throughput, low-latency environment. Fluent in Kubernetes, AWS, and modern observability tooling (Datadog or equivalent).
  • Comfortable reading and writing production code (Go, TypeScript, or similar) and infrastructure as code. You can ship a fix, not just recommend one.
  • Track record of leading through influence: you have changed how teams you did not manage operate, and can explain how adoption actually happened.
  • Teacher’s instinct. You have coached engineers into owning reliability and can point to practices that persisted after you stepped back.
  • Exceptional written communication. You make incidents, risks, and trade-offs legible to engineers and executives alike, and you default to async, documented decision-making.
  • AI-native by default. You use AI tools as a normal part of how you investigate incidents, analyze telemetry, write runbooks and postmortems, and build tooling — and you have opinions, from experience, about where they accelerate reliability work and where they don’t yet.
  • Operate for an AI-assisted org. You think about how runbooks, alerts, dashboards, and operational data should be structured so that both humans and AI agents can diagnose and act on them safely — legible signals, clear ownership, strong guardrails on automated change.
  • Pragmatism over purity. You know that reliability competes with delivery, and you can make the case for the right investment at the right time — and say when a risk is acceptable.

Nice to have

  • Experience in fraud detection, identity, payments, or other adversarial, real-time domains.
  • Multi-region, cell-based, or failure-isolation architecture experience.
  • Experience with Elasticsearch, Redis, DynamoDB, or Kafka at scale, including their failure modes.
  • Familiarity with FinOps and the reliability/cost trade-off in cloud infrastructure.

Compensation & Transparency

For US-based employees, the cash compensation range for this role is $177,000 – $240,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here.

If you are applying as a resident of the EU, please read our GDPR notice here.

  • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.*

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here.

If you are applying as a resident of the EU, please read our GDPR notice here.

**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

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Operations Executive Assistant at Pavago

Executive Assistant manages CEO priorities, calendars, communications, CRM data, and sales proposals while identifying operational efficiency improvements.

Mid Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Executive Assistant – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Central Time Business Hours

About the Role

At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.

This is more than a traditional administrative role.

You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.

You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.

If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.

What You’ll Own

Executive Support & Calendar Management

  • Manage the CEO’s inbox and prioritize communications.
  • Draft professional emails and correspondence on behalf of leadership.
  • Coordinate calendars, meetings, appointments, and scheduling priorities.
  • Protect executive focus time by proactively managing competing priorities.
  • Prepare meeting agendas, materials, and follow-up action items.
  • Coordinate internal and external meetings across multiple stakeholders.

Proposal & Sales Support

  • Review incoming project opportunities and notifications.
  • Prepare ancillary product proposals using internal quoting software (training provided).
  • Ensure proposals are accurate, complete, and submitted on time.
  • Support proposal documentation and sales follow-up activities.
  • Assist with sales administration and client-facing documentation.

CRM Management & Reporting

  • Maintain accurate CRM records and account information.
  • Update opportunities, activities, communications, and deal stages.
  • Track customer interactions and project progress.
  • Generate CRM reports and sales pipeline updates.
  • Ensure data accuracy and consistency across all records.

Administrative & Operational Support

  • Prepare presentations, reports, spreadsheets, and business documents.
  • Coordinate follow-ups and ensure action items are completed on schedule.
  • Organize company documentation and maintain structured filing systems.
  • Support daily business operations and special projects.
  • Assist leadership with administrative and operational priorities.

Process Improvement

  • Identify opportunities to improve administrative workflows.
  • Recommend and implement process improvements that increase efficiency.
  • Leverage AI tools such as ChatGPT, Copilot, or similar platforms to streamline repetitive work.
  • Help improve operational systems and internal processes as the business grows.

What Success Looks Like

  • Executive schedules remain organized and optimized.
  • Emails and communications are managed efficiently.
  • Proposals are completed accurately and submitted on time.
  • CRM records stay clean, current, and reliable.
  • Administrative workflows become more efficient through continuous improvement.
  • Leadership spends more time on strategic priorities and less time on administrative tasks.

What Makes You a Strong Fit

  • You are highly organized and detail-oriented.
  • You anticipate needs before they become problems.
  • You enjoy creating structure and improving processes.
  • You communicate professionally with internal and external stakeholders.
  • You take ownership and work independently with minimal supervision.
  • You enjoy helping executives operate more efficiently.

Required Experience & Skills

Experience

  • Previous experience as an:

    • Executive Assistant
    • Administrative Assistant
    • Operations Coordinator
    • Project Coordinator
    • Similar executive support role
  • Fluent written and spoken English.

  • Experience using CRM platforms such as:

    • HubSpot
    • Salesforce
    • Zoho
    • Similar CRM systems
  • Strong Microsoft Office skills, including:

    • Outlook
    • Excel
    • Word
    • PowerPoint
  • Experience managing executive calendars and scheduling.

  • Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.

  • Strong organizational skills with exceptional attention to detail.

  • Ability to quickly learn new software and business processes.

  • Professional email writing and communication skills.

  • Availability during U.S. Central Time business hours.

Nice to Have

  • Experience supporting executives in a B2B sales environment.

  • Experience preparing:

    • Quotes
    • Proposals
    • Estimates
    • Sales documentation
  • Industry experience in:

    • Commercial Furniture
    • Interior Design
    • Architecture
    • Construction
    • Commercial Real Estate
  • Experience generating CRM and sales pipeline reports.

  • Project coordination or client relationship management experience.

  • Experience improving administrative processes and workflows.

What a Typical Day Looks Like

  • Review and prioritize the CEO’s inbox.
  • Coordinate meetings and manage executive calendars.
  • Prepare proposals and sales documentation.
  • Update CRM records and generate reports.
  • Draft emails, presentations, and business documents.
  • Track follow-ups and ensure important tasks stay on schedule.
  • Support operational projects and improve internal workflows.
  • Use AI tools to streamline administrative work and improve productivity.

In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.

Key Metrics for Success (KPIs)

  • Executive calendar accuracy and scheduling efficiency.
  • Inbox management and follow-up completion.
  • Proposal accuracy and on-time submission.
  • CRM data accuracy and reporting quality.
  • Administrative task completion and responsiveness.
  • Process improvement initiatives implemented.
  • Leadership satisfaction and operational efficiency.

Why This Role Stands Out

  • High-trust partnership with the CEO.

  • Significant ownership across executive support and business operations.

  • Opportunity to improve systems using AI and modern productivity tools.

  • Exposure to sales operations, CRM management, and business process improvement.

  • Fully remote role with long-term growth opportunities.

  • Career progression into:

    • Senior Executive Assistant
    • Executive Operations Manager
    • Chief of Staff
    • Operations Manager

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.

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Operations Senior Risk Associate at Lithic

Manages risk assessment programs, client diligence, underwriting criteria, and operational compliance for a fintech card processing platform.

Senior Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic’s developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We’re building a future where access to better financial products materially improves people’s lives, free from the constraints of 30-year-old mainframes and legacy processors. We’re proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.

We’re a team of 170+ across 26 states and 7 countries, headquartered in New York City.

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic’s developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We’re building a future where access to better financial products materially improves people’s lives, free from the constraints of 30-year-old mainframes and legacy processors. We’re proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.

We’re a team of 170+ across 26 states and 7 countries, headquartered in New York City.

We are hiring a Senior Risk Associate to run Lithic’s risk assessment function: the client risk assessment program, the third party risk management program, and the enterprise risk assessment. You will execute the assessments, own the operations that keep them on schedule and defensible, and continuously improve the rubrics, questionnaires, registers, and SOPs that govern them. You will also own program underwriting: the criteria, limit and reserve recommendations, and periodic reassessment that follow a client from diligence through scale.

This is an AI-forward role. Lithic is deploying agentic tooling across diligence and documentation workflows, and this role owns that build in the assessment domain: testing, tuning, and documenting the tooling so routine collection, review, and drafting are absorbed by automation, while you own the judgment calls, the exceptions, and the written product that goes to partner banks and examiners.

This role operates with limited guidance and owns its programs end to end. It is sized for ownership, orchestration, and judgment rather than queue/ticket processing.

What You’ll Do

  • Execute client risk assessments end to end: document collection, interviews, scoring against the weighted risk typologies, written assessment, tier determination, and pre-launch conditions.
  • Own program underwriting: apply and maintain underwriting criteria, recommend spend, transfer, and reserve limits, and reassess programs as volume, product mix, and financial condition change.
  • Run third party risk operations: vendor intake and tiering, due diligence and certification report review, control effectiveness ratings, the vendor risk register, annual reviews, and vendor issue and incident tracking.
  • Support the enterprise risk assessment and the risk register: maintain the assessment inventory and calendar, collect and test control evidence, apply the enterprise rating methodology consistently across sub-assessments, and prepare Enterprise Risk Committee materials.
  • Continuously improve the programs: refine rubrics, weights, questionnaires, and templates based on observed outcomes, and author and maintain the SOPs that make each assessment repeatable by someone other than you.
  • Test, deploy, and tune agentic tooling across the assessment workflows, including document review, questionnaire analysis, vendor due diligence, and drafting, and document the context that makes the output repeatable and defensible.
  • Define and report the KPIs and KRIs for the assessment programs, and surface concentration, trend, and thematic findings to leadership and oversight forums.
  • Serve as the evidence owner for partner bank, audit, and examiner requests touching client, third party, and enterprise risk assessment.
  • Mentor and cross-train teammates on assessment methodology, scoring discipline, and the tooling.

What You’ll Bring

  • Hands-on experience conducting risk assessments in fintech, payments, or banking, across client or counterparty, third party or vendor, and enterprise or operational risk.
  • Working knowledge of underwriting fundamentals: financial statement review, liquidity and runway analysis, loss and exposure monitoring, and limit setting.
  • Fluency with rubric-based scoring methodologies and the discipline to apply them consistently and defend a rating.
  • A track record of owning discrete risk programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them.
  • Ability to read control reports (ISO 27001, SOC 2 Type II, PCI DSS AOC) and translate findings into a residual risk position and a remediation ask.
  • Comfort working with AI-assisted or agentic tooling, including how to test, tune, document, and defend AI-assisted decisions to bank partners and regulators
  • Self-starter who can create structure where none exists and knows when to escalate and collaborate
  • Clear, concise writing under a compliance standard: assessments, memos, and committee materials that hold up in front of a partner bank or an examiner.

The annual US salary range for this role is $86,000 - $144,000, plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

Benefits for Full-Time US Employees:

  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match
  • 401(k) match
  • Voluntary Life Insurance and STD/LTD

NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you’ll choose a third day that works for your schedule and team needs.

In-office employees receive:

  • Commuter benefit
  • Catered lunch every Tuesday and Thursday

Benefits for Full-Time US Employees:

  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match
  • 401(k) match
  • Voluntary Life Insurance and STD/LTD

NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you’ll choose a third day that works for your schedule and team needs.

In-office employees receive:

  • Commuter benefit
  • Catered lunch every Tuesday and Thursday
Read the full description
Operations Content Implementation Manager, Gainsight at AlphaSense

Builds and maintains Gainsight customer success platform content including playbooks, health rules, and alerting logic to drive customer lifecycle strategy at scale.

Mid Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Role:

We’re seeking a Customer Success Platform Content Implementation Manager to own the build, quality, and ongoing maintenance of our Gainsight content— including playbooks, health rules, and human handoff alerting logic. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable, reliably-functioning CSP content. You’ll be the Customer Marketing content builder in Gainsight, ensuring every playbook is built to specification, monitoring and reporting on their success to lifecycle managers and CS counterparts.

Who You Are:

  • 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required)
  • Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps)
  • Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply
  • Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies
  • Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist
  • Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred
  • Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non-technical stakeholders
  • Excellent cross-functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities
  • B2B SaaS experience preferred; customer marketing, customer success, or RevOps background all relevant

What You’ll Do:

  • Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle marketing, CS, and RevOps stakeholders through configuration, testing, and launch
  • Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners at the right time with minimal false positives or missed triggers
  • Establish and enforce build quality standards (naming conventions, documentation, QA/testing protocols, version control) so playbooks scale cleanly as new use cases and teams are added
  • Monitor and report on  live playbooks and alerts on an ongoing basis, proactively identifying and resolving breakage, logic drift, or data issues before they impact customers
  • Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health score inputs, product usage data) that feed CSP logic, flagging upstream issues that affect playbook accuracy
  • Build and maintain internal documentation of playbook logic, ownership, and change history to support auditability and smooth handoffs as the team scales
  • Continuously evaluate the playbook portfolio for redundancy, performance, and opportunities for consolidation or optimization as lifecycle and adoption strategy evolves
  • Serve as Customer Marketing Gainsight subject matter expert, advising lifecycle marketing and CS stakeholders on capabilities and constraints when building new initiatives

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$99,200—$124,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

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Operations CPT-11503 Technical Operations & Administrative Virtual Assistant at 20four7VA

Virtual assistant handles technical report review, spreadsheet creation, document formatting, email management, and administrative coordination for an insurance claims consulting company's mechanical division.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: CPT-11503 Technical Operations & Administrative Virtual Assistant

Independent Contractor – CPT-11503 Technical Operations & Administrative Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A mechanical division within an insurance claims consulting company is seeking a technically minded Virtual Assistant to work directly with the division manager and support a team of engineers and technical professionals.

The VA will assist with technical report review, spreadsheet creation, document formatting, email monitoring, file organization, and recurring administrative coordination.

An engineering background is preferred because many of the reports involve mechanical systems and technical construction topics. However, candidates with relevant construction or technical industry experience should also be considered.

The client will provide hands-on training on company-specific processes and review work before it is finalized externally.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Technical Report & Document Support

  • Review technical reports for completeness, consistency, formatting, and obvious errors
  • Assist with corrections and revisions based on client direction
  • Understand the general technical context of reports rather than reviewing solely for grammar
  • Format reports and supporting documentation
  • Review and organize technical documents
  • Prepare documents for the manager’s final review
  • Ensure completed materials follow established internal standards

Excel & Data Support

  • Create and maintain advanced Excel spreadsheets
  • Organize and manipulate technical and project data
  • Format spreadsheets and reports for internal use
  • Assist with calculations and recurring data-management tasks
  • Prepare organized information for manager and team review

Executive & Team Support

  • Serve as a direct administrative assistant to the Mechanical Division Manager
  • Monitor the manager’s email and flag important items
  • Assist with email organization and recurring follow-up
  • Support six additional technical team members as directed
  • Track outstanding documents and assignments
  • Help ensure work is properly organized before routing through the manager for final review

File & Document Management

  • Upload and organize files within OneDrive
  • Maintain consistent folder and document organization
  • Save and retrieve reports, attachments, and supporting materials
  • Assist the manager with remote access to organized information while traveling
  • Maintain current versions of documents and reports

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Engineering, construction, or related technical background strongly preferred
  • Civil, mechanical, electrical, or similar engineering education/experience is a strong plus
  • Construction-industry experience may substitute for direct engineering experience
  • Strong Microsoft Excel skills required
  • Strong Microsoft Word skills required
  • Adobe Acrobat/PDF document-management experience preferred
  • Technical report or document-review experience preferred
  • Strong file-management and organizational skills
  • Excellent English communication

IDEAL CANDIDATE PROFILE

  • Technically minded with strong analytical ability
  • Highly proficient with Excel
  • Strong attention to detail
  • Comfortable reading technical or construction-related documentation
  • Organized and dependable
  • Able to identify inconsistencies and formatting issues
  • Comfortable working directly with engineers and technical professionals
  • Able to learn company-specific reporting processes
  • Strong spoken and written English
  • Comfortable working independently after hands-on training

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft OneDrive
  • Adobe Acrobat or Similar PDF Software
  • Microsoft 365

Work Schedule

  • Contracted Hours per Week: 30 Hours (Expected to increase to 40 hours/week following initial training)
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: 9:00 AM – 4:00 PM EST (1-Hour Unpaid Lunch)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
  • Contracted Hours per Week: 30 hours/week (Expected to increase to 40 hours/week following initial training)
  • Daily Working Time: 9:00 AM – 4:00 PM EST (1-Hour Unpaid Lunch)
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
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Operations Marketplace Operations Manager II

Manages marketplace operations and logistics for a healthcare services platform, overseeing processes and workflows to ensure smooth platform functionality.

Mid Remote Posted 1 day ago Jobicy AI
What this role involves
Job Title: Marketplace Operations Manager II Job Location (Remote): Remote, USA About the Company Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a...
Read the full description
Operations Marketplace Operations Manager II

Oversees marketplace operations, manages processes, vendor relationships, and day-to-day logistics for a healthcare-focused platform.

Mid Remote Posted 1 day ago Jobicy AI
What this role involves
Job Title: Marketplace Operations Manager II Job Location (Remote): Remote, USA About the Company Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a...
Read the full description
Operations Director of Enterprise Onboarding & Migrations (Remote) at FMG

Director leads enterprise client onboarding and migration processes, managing implementation timelines and ensuring smooth transitions onto the FMG platform.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

What We Do

We help Financial Professionals build and grow their business in a variety of different ways.  With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.

Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.

About Our Culture

At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we’ve grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.

Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.

We’re building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you’ll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let’s create something extraordinary together!

Our Employee Benefits

At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.

  • Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
  • Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
  • Our robust insurance plan includes:
    • Medical with $0 co-pay Telehealth plan
    • Dental
    • Vision
    • Health Savings Account (HSA) with generous employer contributions
    • Flexible Spending Accounts (FSA)
    • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
    • Company-paid Short & Long Term Disability coverage
    • Company-paid Employee Assistance Program (EAP)
  • Matching 401(k) with immediate full vesting
  • On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
  • Internet & Gym Reimbursement!
  • We’ll provide you with the work computer equipment you need to set you up for success!
    • Access to a private & secure workspace, free from distractions
    • Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
    • An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
  • Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!

About the Role

A new role at FMG, the Director of Enterprise Onboarding & Migrations, owns the end-to-end delivery of every enterprise onboarding and every migration FMG runs. This is the single accountable owner for whether an enterprise client is successfully implemented on the platform and whether a book of advisors lands on FMG intact, on time, and compliant. The role breaks into two core responsibilities, onboarding new enterprise clients and running migrations for existing books, and both need to move predictably at real scale.

Onboarding starts when an enterprise client signs with FMG. Hundreds or thousands of advisors then need to be brought onto the platform, and for Customer Delivery, the focus is on website onboarding. The process generally follows a cadence. Sales brings a custom website request, we might create pre-approved design templates, we organize a dedicated team to get these websites onto the FMG platform through a Premium or Essential build, and then launch them. Our team also reports on progress to the Enterprise client along the way, so they feel supported.

Migrations work differently, but the accountability is the same. A migration is the movement of a group of advisor accounts from one home to another, and this role is ultimately responsible for the outcome of every one of them. Generally speaking, when a new type of onboarding shows up, this role figures out what it requires from the team.

Doing both well, and at scale, takes a specific kind of person. You need the executive presence to hold a hard conversation with a client’s senior leadership, the operational rigor to run a thousand-account migration without losing accounts, and enough technical depth to speak with product and engineering. Just as important, you need to think like a product person. The process here is a product. It needs a documented current state, a defined target state, and a sequenced roadmap of changes to get from one to the other, with the reasoning written down so the team can execute the plan.

You are helping create Enterprise Onboarding and Migrations as a real function, with documented process, defensible reporting, and a team structured to scale, while running live client programs. The goal is not to manage enterprise onboarding as it exists today. It is to build what it needs to become.

Compensation This position offers $80,000-$120,000 depending on qualifications and experience.

Primary Responsibilities & Expectations

Enterprise Onboarding Delivery

  • Own the outcome of every enterprise onboarding program, from kick-off through go-live and transition to ongoing support.
  • Hold accountability for scope, timeline, milestones, and the issue log across all active programs simultaneously.
  • Own the website onboarding pipeline at scale, including advisor request intake, template governance, build coverage, and active project reporting.
  • Own P&B Enterprise project management, working closely with the Agency Revolution team to fulfill the projects.
  • Build and enforce the SOPs, templates, and infrastructure that make onboarding repeatable instead of custom each time.
  • Treat the process as a product. Maintain a roadmap of process and system improvements, sequence it against client demand, and drive it to completion with home office, product, and engineering partners.
  • Identify where a client’s request exceeds the standard package and drive the decision on scope, effort, and cost rather than absorbing it silently.

Migrations

  • Carry ultimate accountability for the outcome of every migration, including accuracy, completeness, timeline, and advisor/home office experience.
  • The team executes migrations day to day. You own the team, the method, and the result. Your job is to make sure they have a defined process, realistic capacity, and a clear quality bar, and to answer for the outcome when they do not.
  • Hold the Migrations Manager accountable for execution quality and develop that person into a genuine owner of the function.
  • Set the methodology: determine when an automation is the right route, when a manual migration is required, and what bar has to be met before a migration wave is considered done.
  • Own migration capacity planning, including sizing waves, sequencing them against client deadlines, and scaling external vendor capacity up and down as volume demands.
  • Establish the verification and QA standard so a completed migration is proven complete, not assumed complete.
  • Manage the risk surface: advisor communications, compliance resubmission, live-site continuity, in-flight builds, and the handoffs to billing, subscriptions, and support.
  • Report on progress to our enterprise partners, internally and externally, along the way.

Scoping and Pre-Sale Support

  • Join discovery and scoping calls with sales and business development partners on enterprise opportunities.
  • Own feasibility assessment and effort sizing, and give a defensible answer on what FMG can deliver, in what timeframe, and at what cost in team hours.
  • Say no, or say “not that way,” when an ask is not deliverable as scoped, and bring the alternative that is.

Client Leadership and Escalation

  • Serve as the senior escalation point for enterprise clients when a program is at risk or a client is unhappy.
  • Set and reset expectations with client-side executives directly, with the authority to hold a position under pressure.
  • Own the odd-shaped programs that do not fit any standard flow, and build the approach where none exists.

Team Leadership

  • Lead a small, senior team today, including a Migrations Manager, an Enterprise Onboarding Project Manager, and two Enterprise Onboarding Specialists, and scale it as the book grows.
  • Set clear KPIs and performance standards for the team, and hold people to them with documented, consistent follow-through.
  • Build the team and process a repeatable system.

Reporting and Operating Rhythm

  • Deliver a weekly state of the union across the full enterprise portfolio: in scoping, in build, at risk, and launching.
  • Maintain a single trustworthy source of program status that leadership can act on without asking clarifying questions.
  • Bring problems forward early with a recommendation attached, not after they have become client-visible.

What This Role Does Not Own - Named deliberately, because clarity here protects the role.

  • Design and copywriting production, which sits with the Design and Content organization within Customer Delivery.
  • The ongoing business-as-usual home office relationship after a program transitions to support.
  • Net-new enterprise deal ownership, pricing authority, and contracting, which sit with Business Development.
  • SMB and premium onboarding delivery for Wealth and P&B, which sits with the Director of Onboarding Delivery.

AI-First Expectation

FMG is building an AI-first delivery organization, and the Director of Enterprise Onboarding & Migrations is expected to be the internal driver of that shift for this function. That means identifying where AI tools and automation can replace the manual, repetitive work that dominates migrations and onboarding today, building the playbooks and standards that govern their use, and holding the team accountable for meaningful adoption. Migrations in particular are full of high-volume, rules-based, verifiable work, which makes this function one of the highest-leverage places in the company to apply automation.

This goes beyond using AI personally. It means deploying AI at the team level, changing how the work actually gets done, and being able to show the difference in throughput and quality. We are not looking for someone who is curious about AI. We are looking for someone who already thinks in systems and sees AI as the most powerful leverage point in a modern delivery organization.

What You Bring

This role sits at the intersection of enterprise client leadership and high-volume operational delivery. Strength in only one of those will not be enough.

Experience and Background

  • 7+ years in implementation, onboarding, professional services, product, or delivery leadership, with at least 3 years managing people.
  • Direct experience owning enterprise implementation programs end to end, with executive-level client stakeholders and hard external deadlines.
  • Demonstrated ownership of high-volume operational delivery at scale, such as data migrations, platform migrations, or mass provisioning, where accuracy across thousands of records was the measure of success.
  • Experience in financial services, wealth management, insurance, or another regulated industry, with working knowledge of what compliance review means for delivery timelines.
  • Track record of building a function rather than inheriting one: writing the SOPs, defining the metrics, and standing up the operating rhythm.
  • Experience owning a process or system roadmap, not just running the process, including deciding what changes get built and in what order.
  • Experience managing external or outsourced delivery capacity, including scoping work to a vendor and holding it to a quality standard.
  • SaaS or platform delivery experience, with fluency in SSO, CRM integration, data provisioning, and API-adjacent concepts sufficient to lead technical conversations credibly.

Skills and Qualifications

  • Executive presence. Can hold a room with a client’s senior leadership, deliver bad news cleanly, and reset an expectation without damaging the relationship.
  • Willingness to push back internally and externally, and the judgment to know which fights are worth having.
  • Rigorous operational discipline. Comfortable in the detail of a migration checklist and in a portfolio-level status review on the same day.
  • Product thinking. Can map a current-state process, define the target state and roadmap the changes between them.
  • Strong systems thinking, with a bias toward building the repeatable process over solving the same problem twice.
  • Credible technical range. Does not need to configure the platform, does need to know when an answer does not add up.
  • Clear, concise written communication, particularly status reporting that a busy executive can act on.
  • Ability to run many concurrent programs with competing external deadlines without losing the thread on any of them.
  • Genuine people leadership. Sets a high bar, gives direct feedback, and develops managers into owners.

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

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Operations Provider Enrollment Specialist at Infinx

Coordinates provider enrollment and credentialing requests with insurance payers, ensuring compliance and maintaining accurate provider information across healthcare networks.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Our Company:

At Infinx, we’re a fast-growing company focused on delivering innovative technology solutions to meet our clients’ needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.

We’re looking for experienced associates and partners with expertise in areas that align with our clients’ needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work ®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Fully remote role with expected work hours from 8:30 AM to 5PM CT Mon-Fri.

Summary Description:

The Provider Enrollment Specialist will be responsible for coordinating the requests for participation in health insurance network as a medical provider, monitoring, and maintaining the provider enrollment and re-enrollment process in a timely and compliance manner with all government and commercial payors. They will also review provider credentialing and/or recredentialing data for accuracy based on licensing requirements and various insurer payer requirements.

Job Responsibilities:

  • Completes provider payer enrollment/credentialing and recredentialing with all identified payers in a timely manner.
  • Resolves enrollment issues through collaboration with physicians, non-physicians, office staff, management, contracting, insurers, and others as identified. Maintains positive working relationships with providers.
  • Plays an active role in explaining providers and practice/office managers of the submission requirements for credentialing/recredentialing processes, stressing the importance of compliance with these processes.
  • Obtains updated provider information from various sources including provider offices, state licensing boards, malpractice insurance companies, residency training programs, etc.
  • Identifies and resolves problems with primary source verification elements by interpreting, analyzing, and researching data.
  • Proactively obtains updated provider credentialing data prior to expiration. Creates, develops, and maintains applicable matrices and/or utilizes departmental software that supports the enrollment functions. Completes all additions, updates, and deletions. Supports new provider onboarding processes as related to enrollment.
  • Communicates updated payer enrollment information including payer provider numbers to practice operations in a timely manner while fostering working relationships and teamwork with departments, vendors, etc.
  • Develops databases and spreadsheets for tracking organization providers. Ensures data is accessible/transparent for executive inquiries or other information as deemed necessary by management.
  • Continuously searches for process improvements to achieve accuracy and efficiencies.
  • Performs other duties as assigned or required.

Skills and Education:

  • High School Diploma or equivalent
  • 5 years of experience in payer and provider enrollment
  • Experience with New York, Florida, and Maryland provider enrollment preferred
  • Experience with provider enrollment auditing and quality assurance
  • Proficiency in Microsoft Word, Excel, Outlook, PDF Software and other management tools.
  • Motivated to quickly learn and demonstrate strong problem-solving skills.
  • Strong project management and multitasking skills.
  • Excellent interpersonal and communication skills.
  • Strong writing skills and attention to detail.
  • Strong organizational skills and ability to be attentive to details.
  • Demonstrated knowledge of healthcare contracts preferred

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

  • Access to a 401(k) Retirement Savings Plan.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Paid Time Off.
  • Paid Holidays.
  • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Provider Enrollment Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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Operations Strategy & Operations Lead — Korea at OpenAI

Leads operational strategy and execution for OpenAI's Korea region, translating global strategy into regional operations while building scalable processes and ensuring cross-functional accountability.

Lead Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

  • Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.

  • Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.

  • Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.

  • Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.

  • Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.

  • Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.

  • Supporting market entry strategies and operational readiness for Korea

  • Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.

  • Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.

  • Collaborating closely across functions to drive accountability and deliver against regional goals.

  • Ensuring seamless coordination between global and regional stakeholders.

  • Acting as a central point of accountability for operational delivery across Korea.

  • Building, leading, and mentoring a high-performing regional operations team.

  • Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.

  • Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

  • Significant experience leading regional or international operations in a fast-scaling, complex business environment.

  • Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.

  • Experience operating across multiple markets, functions, and business lines, ideally within Korea.

  • A track record of building scalable operating systems, processes, metrics, and reporting frameworks.

  • Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.

  • Excellent business judgment, with a bias toward action and strong accountability for outcomes.

  • Experience supporting market expansion, operational readiness, and/or regional growth initiatives.

  • Strong people leadership skills, including experience building and developing high-performing teams.

  • Comfort operating in ambiguity and creating structure in fast-moving environments.

  • High integrity, low ego, and a collaborative leadership style.

  • Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Operations Network Manager at Softheon

Hands-on technical leader who manages network infrastructure across on-premises and cloud environments, troubleshoots complex issues, and leads network team members.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Job Title: Network Manager

Team: Infrastructure

Job Location: Remote

About Us

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture

Our culture is built on collaboration, innovation, and appreciation. We value each employee’s unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team’s dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role

The Network Manager is a hands-on technical and people leader responsible for managing and maintaining Softheon’s network infrastructure. This role combines day-to-day network engineering and operational responsibilities with team leadership, ensuring the reliability, security, and performance of network systems across on-premises and cloud environments.

The Network Manager will work directly in the network environment, troubleshooting complex issues, implementing network solutions, supporting projects, and identifying opportunities for improvement. This role will lead and develop network team members while partnering with Infrastructure, Security, and other teams to ensure network services meet organizational needs.

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all leaders are available to the organization when needed.

You Will:

Network Operations & Engineering

  • Own the design, architecture, and overall health of Softheon’s network infrastructure, proactively identifying and addressing risks, capacity needs, and opportunities for improvement; operate with a high degree of autonomy and serve as the primary technical owner, escalating critical issues to leadership as needed.
  • Manage and maintain Softheon’s network infrastructure across on-premises and cloud environments.
  • Configure, implement, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related technologies.
  • Perform hands-on network configuration, troubleshooting, and optimization.
  • Monitor network performance, availability, and capacity and proactively address potential issues.
  • Troubleshoot and resolve complex network incidents and service interruptions.
  • Participate in critical incident response, root cause analysis, and corrective action planning.
  • Maintain accurate network documentation, diagrams, configurations, and operational procedures.
  • Perform regular network maintenance, upgrades, and configuration changes.
  • Support the implementation and maintenance of network monitoring and management tools.
  • Ensure network infrastructure is reliable, scalable, and aligned with established technical and security standards.

Team Leadership & Development

  • Manage and provide day-to-day leadership to network team members.
  • Assign work, establish priorities, and monitor progress to ensure network activities and projects are completed effectively.
  • Provide technical guidance and support to team members when troubleshooting complex network issues.
  • Conduct regular one-on-one meetings, provide feedback, and support employee development.
  • Promote knowledge sharing, collaboration, accountability, and effective communication within the network team.
  • Establish and maintain team processes and procedures that support efficient network operations.
  • Serve as a technical resource and escalation point for the network team.
  • Manage and oversee the team’s on-call rotation, ensuring appropriate coverage, clear escalation procedures, and timely response to after-hours network incidents.

Network Security & Compliance

  • Implement and maintain network security controls in partnership with the Security Team.
  • Configure and maintain firewalls, VPNs, access controls, network segmentation, and other network security technologies.
  • Identify, investigate, and address network vulnerabilities and security risks.
  • Support security assessments, audits, and remediation activities related to network infrastructure.
  • Ensure network changes and configurations follow established security, compliance, and change management requirements.
  • Support compliance requirements related to network infrastructure and organizational security standards.

Projects & Continuous Improvement

  • Lead and participate in network infrastructure projects from planning through implementation.
  • Support network upgrades, migrations, implementations, and infrastructure improvements.
  • Evaluate network technologies and solutions to improve reliability, performance, security, and operational efficiency.
  • Identify opportunities to automate repetitive network processes and improve operational workflows.
  • Develop and implement improvements to network processes, documentation, and procedures.
  • Partner with Infrastructure, Security, Cloud, and other technical teams on cross-functional technical initiatives.
  • Assist with planning and prioritizing network-related projects based on organizational and operational needs.

V endor & Stakeholder Management

  • Work with network technology vendors and service providers to troubleshoot issues and support network initiatives.
  •  Serve as the primary subject matter expert for network technologies, vendors, and solutions, providing technical leadership and recommendations for network procurement, vendor selection, and technology investments.
  • Lead network procurement activities, including evaluating solutions and vendors, defining technical requirements, conducting technical assessments, negotiating technical considerations, and making recommendations to ensure solutions meet Softheon’s operational, security, scalability, and business needs.
  • Monitor vendor performance and escalate issues as needed.
  • Communicate network issues, risks, project updates, and recommendations to Infrastructure leadership and relevant stakeholders.
  • Partner with other technical teams to ensure network solutions effectively support organizational requirements.

Talent Management

  • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
  • Leverage industry networks and expertise to identify and attract top talent that aligns with the company’s objectives and values.
  • Provide guidance and mentorship to team members within your department and across diverse functions.
  • Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

  • Own and participate in the team’s 24⁄7 network support and on-call operations, including developing team capabilities, establishing and managing the on-call rotation, ensuring appropriate coverage and escalation procedures, and personally responding to network issues and critical incidents as part of the on-call rotation.
  • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.
  • Must reside in the Eastern or Central time zone. Must be located in one of the following states: AL, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA , MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, WA, WI
  • 10% travel may be required

You Have

Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field required.

Experience

  • At least 5 years of professional experience in network engineering, network administration, or a related network infrastructure role.

  • At least 1 year of experience managing, supervising, or leading a technical or network team.

  • Hands-on experience managing and troubleshooting enterprise network infrastructure across on-premises and cloud environments.

  • Experience supporting network projects, upgrades, migrations, and infrastructure improvements.

  • Experience with network monitoring, troubleshooting, and critical incident response.

Required Certifications:

  • Cisco Certified Network Associate (CCNA) — required prior to employment.
  • Cisco Certified Network Professional (CCNP) — required prior to employment.

Preferred Certifications

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Azure Network Engineer Associate (AZ-700)
  • Microsoft Azure AI Fundamentals (AI-900)
  • Other relevant networking or security certifications.

Knowledge

  • Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, BGP, and OSPF.
  • Knowledge of Cisco networking technologies and NGINX.
  • Knowledge of firewalls, VPNs, network security, and network segmentation.
  • Working knowledge of cloud networking, particularly Azure and/or AWS.
  • Knowledge of ITIL practices for incident, problem, and change management.
  • Required: Hands-on experience with Cisco Firepower and ASA firewalls.
  • Required: Experience with Dell OS10 and SonicOS networking platforms.
  • Preferred: Experience with NGINX.
  • Preferred: Experience with Cloudflare.

Skills

  • Strong hands-on network configuration, troubleshooting, and problem-solving skills.
  • Ability to manage and prioritize multiple technical issues and projects.
  • Ability to lead a team while remaining actively involved in day-to-day technical operations.
  • Strong communication, technical documentation, and collaboration skills.
  • Ability to analyze network performance and identify opportunities for improvement.

Attributes

  • Hands-on and technically engaged.
  • Strong people leader with a focus on accountability, collaboration, and employee development.
  • Proactive, solutions-oriented, and detail-oriented.
  • Strong sense of ownership and accountability.
  • Adaptable and committed to continuous learning.

What We Offer

Softheon offers every full-time employee a comprehensive compensation and benefits package including:

·       For this position we offer a base pay of $122,000- $140,000 plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.

·       Work from your home company with a one-time home office stipend

·       Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents

·       Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave

·       15 days to discretionary PTO based on YOS

·       9 additional paid holidays

·       Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.

Join Softheon, and together, we’ll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate’s qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.

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Operations Field Operations Specialist at SI-BONE

Manages fulfillment, inventory, and logistics for medical device surgical assets across global channels while ensuring regulatory compliance.

Mid Posted 2 days ago RemoteFirstJobs Product
What this role involves

SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy.

Field Operations Specialist

SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels.

This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution.

All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

General Responsibilities:

SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels.

This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution.

All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

Key Responsibilities and Skills:

Fulfillment and Inventory Operations

  • Execute end-to-end order processing using QAD, Salesforce, and Microsoft Office tools to ensure timely and accurate delivery of surgical assets (trays, totes, disposables, kits, instruments, and implants).
  • Monitor fulfillment trends, flag risks to surgical case support, and support corrective actions as needed.
  • Coordinate day to day with warehousing and logistics partners to keep orders on schedule and resolve fulfillment issues.

Reverse Logistics and Asset Recovery

  • Execute and help improve reverse logistics workflows to ensure prompt and traceable returns of borrowed and loaner assets.
  • Partner with field teams and 3PLs to reduce turnaround time and increase asset availability.

Loaner Program Management

  • Support planning and execution of the loaner kit program, ensuring geographic alignment and procedural readiness.
  • Track kit utilization and idle time, and surface opportunities to improve kit availability.

Loose Inventory and Ad Hoc Support

  • Maintain rigorous inventory accuracy for non-kitted implants and consumables.
  • Follow approval workflows and support urgent fulfillment needs with minimal delay.

Customer and Field Support

  • Serve as a day-to-day point of contact for field sales, clinical teams, and customer service on product delivery and availability, escalating complex issues as needed.
  • Support customer-facing order fulfillment communications and reporting.

Process Improvement and Compliance

  • Identify and support continuous improvement opportunities across fulfillment and asset operations.

  • Perform all work in alignment with quality system requirements and regulatory standards (FDA, ISO, EU MDR).

  • Support internal and external audits as needed.

  • Contribute to SOP creation and revisions related to fulfillment and inventory management.

Qualifications and Attributes:

  • 3+ years of experience in field operations, fulfillment, or logistics, preferably in the medical device industry.
  • Hands-on experience with inventory management, loaner kit coordination, and order processing in a regulated environment.
  • Strong working knowledge of QAD ERP, Salesforce CRM, and Microsoft Office (particularly Excel).
  • Working familiarity with quality systems and regulatory frameworks including ISO 13485, FDA 21 CFR 820, EU MDR.
  • Strong organizational, problem-solving, and communication skills.
  • Ability to work effectively in a fast-paced, remote environment with cross-functional teams.
  • APICS, CSCP, or other supply chain certification a plus.
  • Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, or a related field is preferred.

Salary range:  $58,000 - $68,000. The compensation range for this position is specific to the location and is in good faith what SI-BONE expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Supplemental pay: bonus and stock

There are potential risks associated with the iFuse Implant System. It may not be appropriate for all patients and all patients may not benefit. For additional information on the company or the products including risks and benefits, please visit www.si-bone.com/risks.

We are aware of active recruitment scams using the SI-BONE name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. We will never ask candidates to cash checks or make a payment in order to be considered for a position. SI-BONE only uses company email addresses, which contain “@si-bone.com” to communicate with candidates.

If you believe you’ve been a victim of a phishing scam, please visit the Cybersecurity & Infrastructure Security Agency at https://www.cisa.gov/be-cyber-smart/report-incident learn how to report it.

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Operations Strategy & Operations Lead — Korea at OpenAI

Leads regional operational strategy and execution for Korea, translating global objectives into local market execution while building scalable processes and driving accountability across functions.

Lead Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

  • Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.

  • Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.

  • Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.

  • Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.

  • Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.

  • Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.

  • Supporting market entry strategies and operational readiness for Korea

  • Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.

  • Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.

  • Collaborating closely across functions to drive accountability and deliver against regional goals.

  • Ensuring seamless coordination between global and regional stakeholders.

  • Acting as a central point of accountability for operational delivery across Korea.

  • Building, leading, and mentoring a high-performing regional operations team.

  • Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.

  • Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

  • Significant experience leading regional or international operations in a fast-scaling, complex business environment.

  • Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.

  • Experience operating across multiple markets, functions, and business lines, ideally within Korea.

  • A track record of building scalable operating systems, processes, metrics, and reporting frameworks.

  • Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.

  • Excellent business judgment, with a bias toward action and strong accountability for outcomes.

  • Experience supporting market expansion, operational readiness, and/or regional growth initiatives.

  • Strong people leadership skills, including experience building and developing high-performing teams.

  • Comfort operating in ambiguity and creating structure in fast-moving environments.

  • High integrity, low ego, and a collaborative leadership style.

  • Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Read the full description
Operations Senior Manager, Cyber Fusion Center at Avertium

Oversees daily cybersecurity operations, incident response, team performance, and continuous improvement across a managed security services center.

Lead Posted 2 days ago RemoteFirstJobs Product
What this role involves

Avertium is a cyber fusion and MXDR leader, delivering comprehensive security and compliance services to mid-market and enterprise customers. Our unique “Assess, Design, Protect” methodology addresses and improves security strategy, reduces attack surface risk, strengthens compliance, and provides continuous threat protection. Avertium maximizes customer security investments and enables customers to focus on growth, innovation, and business outcomes, while assuring that their security infrastructure is resilient and adaptive to evolving threats. That’s why customers trust Avertium to deliver better security, improved compliance, and greater ROI.

The CFC Operations Manager is responsible for driving operational excellence across Avertium’s Cyber Fusion Center (CFC). This leader oversees security operations, threat-informed operations, threat response, escalations, service quality, workforce readiness, and continuous improvement initiatives to ensure customers receive exceptional protection and service outcomes.

The role serves as the primary operational leader for the Cyber Fusion Center, creating alignment across analysis, engineering, threat intelligence while ensuring that operational performance, customer experience, and strategic objectives are achieved. The CFC Operations Manager is a visible customer-facing leader who builds confidence with customers, helps navigate critical situations, and represents Avertium’s operational capabilities with professionalism and credibility.

Responsibilities:

  • Lead day-to-day Cyber Fusion Center operations across security analysis, incident response, escalations, threat-informed operations, and supporting engineering functions.

  • Drive excellence in operational performance, service delivery, customer outcomes, SLA attainment, quality standards, and team execution.

  • Establish and maintain accountability frameworks for case handling, escalation management, operational governance, and quality assurance.

  • Protect customers through Avertium’s Threat Informed Operations model by continuously improving detection effectiveness, analyst decision making, response quality, and operational readiness.

  • Drive continuous improvement initiatives that increase scalability, consistency, efficiency, and customer satisfaction.

  • Lead workforce readiness, technical training, leadership development, and operational enablement programs.

  • Take Cyber Fusion Operations to the next level by identifying opportunities to improve processes, technology utilization, automation, reporting, service quality, and organizational effectiveness.

  • Lead operational reviews, KPI reporting, workload management, backlog oversight, and leadership decision-making cadences.

  • Manage customer-impacting escalations, operational risks, and high-priority incidents while ensuring timely communication and successful resolution.

  • Partner closely with Sales, Service Delivery, Product, and Engineering teams to support customer retention, expansion opportunities, customer advocacy, and long-term customer success.

  • Drive operational maturity initiatives, establish best practices, and create organizational alignment across teams responsible for customer protection and service delivery.

  • Build organizational capability through workforce planning, leadership development, coaching, succession planning, and performance management.

  • Serve as Avertium’s operational executive with customers, providing leadership during business reviews, escalations, service discussions, operational planning sessions, and strategic customer engagements.

Qualifications:

  • 8+ years of experience in cybersecurity operations, managed security services, incident response, threat detection, or related disciplines.

  • 5+ years of experience leading security operations teams and managers.

  • Deep understanding of SOC, MDR, and XDR service delivery models.

  • Experience leading operational excellence, service quality, and customer protection initiatives.

  • Strong understanding of incident response, threat detection, threat hunting, and threat-informed defense concepts.

  • Experience managing customer-facing escalations and executive-level customer relationships.

  • Demonstrated success improving operational performance through process optimization, automation, metrics, and organizational leadership.

  • Strong analytical, organizational, and decision-making skills.

  • Ability to communicate effectively with technical teams, executives, and customers.

  • Experience working cross-functionally with Sales, Service Delivery, Product Management, Engineering, and Executive Leadership.

  • Proven capability to balance operational execution with strategic leadership.

  • Bachelor’s degree in Cybersecurity, Information Technology, Business, or equivalent experience preferred.

  • Industry certifications such as CISSP, GIAC, GCIH, GCIA, ITIL, PMP, or equivalent preferred.

  • #LI-CS1

In addition to a career in the challenging world of cyber security, Avertium offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Executive Assistant, Founders Office

Provides administrative and operational support to company founders, managing schedules, communications, and executive priorities.

Mid Posted 2 days ago Jobicy AI
What this role involves
About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without...
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Operations Operations & Administrative Coordinator

Coordinates operational and administrative tasks for an ecommerce agency, supporting teams across Shopify projects and client growth initiatives.

Junior Remote Posted 2 days ago Jobicy AI
What this role involves
Operations & Administrative Coordinator Location: RemoteTeam: Total CommerceEmployment Type: Full-Time About Total Commerce Total Commerce is an ecommerce agency focused on helping brands grow through Shopify, ecommerce strategy, development, retention,...
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