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Define and implement SLIs/SLOs, establish error budgets, strengthen incident response processes, and coach engineering teams on reliability best practices across the platform.
Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.
Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.
We have raised $77M and are backed by Craft Ventures (Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle).
You will be Fingerprint’s first dedicated Site Reliability Engineer. You will work alongside our Architect on the shape of the platform, with Cloud Platform on the infrastructure that runs it, and with every product team on how they operate what they own — without direct reports. The mandate has three parts. First, make reliability measurable: define SLIs and SLOs for our critical paths, get teams to own them, and make error budgets the shared language for prioritizing reliability against features. Second, raise the operational bar: strengthen incident response, postmortem quality, alerting, and change safety so that we find out first and repeat incidents stop repeating. Third, build the mindset: coach teams to design for failure, test for it deliberately, and treat operability as part of done — so the practices outlive your involvement in any single team.
You report directly to the VP of Engineering. That placement is deliberate: reliability standards need to apply evenly across eight engineering groups, and you need the neutrality to hold every team, including infrastructure, to the same bar.
Make reliability measurable
Raise the operational bar
Build the SRE mindset in teams
Stay hands-on
Nice to have
Compensation & Transparency
For US-based employees, the cash compensation range for this role is $177,000 – $240,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.
Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here.
If you are applying as a resident of the EU, please read our GDPR notice here.
Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here.
If you are applying as a resident of the EU, please read our GDPR notice here.
**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Executive Assistant manages CEO priorities, calendars, communications, CRM data, and sales proposals while identifying operational efficiency improvements.
Position Type: Full-Time, Remote
Working Hours: U.S. Central Time Business Hours
At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.
This is more than a traditional administrative role.
You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.
You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.
If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.
Previous experience as an:
Fluent written and spoken English.
Experience using CRM platforms such as:
Strong Microsoft Office skills, including:
Experience managing executive calendars and scheduling.
Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.
Strong organizational skills with exceptional attention to detail.
Ability to quickly learn new software and business processes.
Professional email writing and communication skills.
Availability during U.S. Central Time business hours.
Experience supporting executives in a B2B sales environment.
Experience preparing:
Industry experience in:
Experience generating CRM and sales pipeline reports.
Project coordination or client relationship management experience.
Experience improving administrative processes and workflows.
In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.
High-trust partnership with the CEO.
Significant ownership across executive support and business operations.
Opportunity to improve systems using AI and modern productivity tools.
Exposure to sales operations, CRM management, and business process improvement.
Fully remote role with long-term growth opportunities.
Career progression into:
After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.
Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.
You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.
If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.
Virtual assistant handles technical report review, spreadsheet creation, document formatting, email management, and administrative coordination for an insurance claims consulting company's mechanical division.
APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you’re interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
Independent Contractor – CPT-11503 Technical Operations & Administrative Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A mechanical division within an insurance claims consulting company is seeking a technically minded Virtual Assistant to work directly with the division manager and support a team of engineers and technical professionals.
The VA will assist with technical report review, spreadsheet creation, document formatting, email monitoring, file organization, and recurring administrative coordination.
An engineering background is preferred because many of the reports involve mechanical systems and technical construction topics. However, candidates with relevant construction or technical industry experience should also be considered.
The client will provide hands-on training on company-specific processes and review work before it is finalized externally.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Manages marketplace operations and logistics for a healthcare services platform, overseeing processes and workflows to ensure smooth platform functionality.
Oversees marketplace operations, manages processes, vendor relationships, and day-to-day logistics for a healthcare-focused platform.
Director leads enterprise client onboarding and migration processes, managing implementation timelines and ensuring smooth transitions onto the FMG platform.
We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.
Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.
At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we’ve grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.
Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.
We’re building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you’ll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let’s create something extraordinary together!
At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.
A new role at FMG, the Director of Enterprise Onboarding & Migrations, owns the end-to-end delivery of every enterprise onboarding and every migration FMG runs. This is the single accountable owner for whether an enterprise client is successfully implemented on the platform and whether a book of advisors lands on FMG intact, on time, and compliant. The role breaks into two core responsibilities, onboarding new enterprise clients and running migrations for existing books, and both need to move predictably at real scale.
Onboarding starts when an enterprise client signs with FMG. Hundreds or thousands of advisors then need to be brought onto the platform, and for Customer Delivery, the focus is on website onboarding. The process generally follows a cadence. Sales brings a custom website request, we might create pre-approved design templates, we organize a dedicated team to get these websites onto the FMG platform through a Premium or Essential build, and then launch them. Our team also reports on progress to the Enterprise client along the way, so they feel supported.
Migrations work differently, but the accountability is the same. A migration is the movement of a group of advisor accounts from one home to another, and this role is ultimately responsible for the outcome of every one of them. Generally speaking, when a new type of onboarding shows up, this role figures out what it requires from the team.
Doing both well, and at scale, takes a specific kind of person. You need the executive presence to hold a hard conversation with a client’s senior leadership, the operational rigor to run a thousand-account migration without losing accounts, and enough technical depth to speak with product and engineering. Just as important, you need to think like a product person. The process here is a product. It needs a documented current state, a defined target state, and a sequenced roadmap of changes to get from one to the other, with the reasoning written down so the team can execute the plan.
You are helping create Enterprise Onboarding and Migrations as a real function, with documented process, defensible reporting, and a team structured to scale, while running live client programs. The goal is not to manage enterprise onboarding as it exists today. It is to build what it needs to become.
Enterprise Onboarding Delivery
Migrations
Scoping and Pre-Sale Support
Client Leadership and Escalation
Team Leadership
Reporting and Operating Rhythm
What This Role Does Not Own - Named deliberately, because clarity here protects the role.
FMG is building an AI-first delivery organization, and the Director of Enterprise Onboarding & Migrations is expected to be the internal driver of that shift for this function. That means identifying where AI tools and automation can replace the manual, repetitive work that dominates migrations and onboarding today, building the playbooks and standards that govern their use, and holding the team accountable for meaningful adoption. Migrations in particular are full of high-volume, rules-based, verifiable work, which makes this function one of the highest-leverage places in the company to apply automation.
This goes beyond using AI personally. It means deploying AI at the team level, changing how the work actually gets done, and being able to show the difference in throughput and quality. We are not looking for someone who is curious about AI. We are looking for someone who already thinks in systems and sees AI as the most powerful leverage point in a modern delivery organization.
What You Bring
This role sits at the intersection of enterprise client leadership and high-volume operational delivery. Strength in only one of those will not be enough.
Experience and Background
Skills and Qualifications
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected].
You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/
Coordinates provider enrollment and credentialing requests with insurance payers, ensuring compliance and maintaining accurate provider information across healthcare networks.
About Our Company:
At Infinx, we’re a fast-growing company focused on delivering innovative technology solutions to meet our clients’ needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We’re looking for experienced associates and partners with expertise in areas that align with our clients’ needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work ®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Fully remote role with expected work hours from 8:30 AM to 5PM CT Mon-Fri.
Summary Description:
The Provider Enrollment Specialist will be responsible for coordinating the requests for participation in health insurance network as a medical provider, monitoring, and maintaining the provider enrollment and re-enrollment process in a timely and compliance manner with all government and commercial payors. They will also review provider credentialing and/or recredentialing data for accuracy based on licensing requirements and various insurer payer requirements.
Job Responsibilities:
Skills and Education:
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
If you are a dedicated and experienced Provider Enrollment Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
Hands-on technical leader who manages network infrastructure across on-premises and cloud environments, troubleshoots complex issues, and leads network team members.
Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.
Our culture is built on collaboration, innovation, and appreciation. We value each employee’s unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team’s dedication, creativity, and expertise, which drive us closer to our goals.
At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.
The Network Manager is a hands-on technical and people leader responsible for managing and maintaining Softheon’s network infrastructure. This role combines day-to-day network engineering and operational responsibilities with team leadership, ensuring the reliability, security, and performance of network systems across on-premises and cloud environments.
The Network Manager will work directly in the network environment, troubleshooting complex issues, implementing network solutions, supporting projects, and identifying opportunities for improvement. This role will lead and develop network team members while partnering with Infrastructure, Security, and other teams to ensure network services meet organizational needs.
Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all leaders are available to the organization when needed.
You Will:
Network Operations & Engineering
Team Leadership & Development
Network Security & Compliance
Projects & Continuous Improvement
V endor & Stakeholder Management
Talent Management
Additional Responsibilities
You Have
Education
Experience
At least 5 years of professional experience in network engineering, network administration, or a related network infrastructure role.
At least 1 year of experience managing, supervising, or leading a technical or network team.
Hands-on experience managing and troubleshooting enterprise network infrastructure across on-premises and cloud environments.
Experience supporting network projects, upgrades, migrations, and infrastructure improvements.
Experience with network monitoring, troubleshooting, and critical incident response.
Required Certifications:
Preferred Certifications
Knowledge
Skills
Attributes
Softheon offers every full-time employee a comprehensive compensation and benefits package including:
· For this position we offer a base pay of $122,000- $140,000 plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.
· Work from your home company with a one-time home office stipend
· Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents
· Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave
· 15 days to discretionary PTO based on YOS
· 9 additional paid holidays
· Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities
*Please note that candidates applying for this position must reside within the United States.
Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.
Join Softheon, and together, we’ll shape the future of healthcare in America.
Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.
At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate’s qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.
Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.
Coordinates operational and administrative tasks for an ecommerce agency, supporting teams across Shopify projects and client growth initiatives.
Coordinates operational and administrative tasks for an ecommerce agency, supporting internal processes and business functions.
Manages marketplace operations and visit delivery for healthcare client programs, owning SLA commitments, cost performance, and clinician roster health.
Job Title: Marketplace Operations Manager II
Job Location (Remote): Remote, USA
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.
We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.
You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.
This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.
Program Performance and Delivery
Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.
Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.
Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions
Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.
Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.
Cost and Incentives
Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.
Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.
Real-Time Response and Agent Oversight
Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.
Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.
Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.
Client Launches and Partnership
Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.
Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.
Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.
Support strategic projects across Marketplace Operations as they arise.
An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.
Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.
Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.
A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.
Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.
A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.
Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.
Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.
Experience launching or configuring new client programs in a marketplace or platform business.
Healthcare, telehealth, or regulated-workforce experience.
Marketplace or platform experience.
Pay Range: $122,075- $155,000 plus equity
Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
Manages IT infrastructure, endpoints, and business systems for a remote workforce while partnering with security on compliance and automation.
Data privacy has become one of the most strategic challenges facing modern enterprises, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business.
As an IT & Business Systems Manager, you’ll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team — operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you’ll be the face of technology for DataGrail’s employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You’ll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves — and you’ll extend the security engineering function’s execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security.
This is a chance to take a function in transition and build it into something modern: moving IT from reactive support to an automated, self-service operation, partnering directly with Security on ISO compliance, and growing the scope of the role as DataGrail scales.
Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.
All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.
Compensation Range
$130,000—$175,000 USD
DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.
Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.
DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Leads IT and corporate engineering operations end-to-end, enabling fast and secure work for the entire organization by managing infrastructure, access, and tool adoption.
Flex is building the AI-native private bank for business owners.
We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners.
Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership.
Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved.
Flex has raised $100M+ in equity and $300M+ in debt.
- Mission-critical problems: We build software that directly controls how money moves at scale.
- High bar, low ego: Small teams, exceptional people, real ownership.
- Speed over comfort: We prioritize execution, quality, clarity, and results.
- Enduring impact: What we’re building will define how a generation of owners runs their businesses.
Team & Locations
We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote.
Flex Fuels Ambition.
This role owns IT and corporate engineering at Flex, end to end. It reports directly to the CTO.
We think IT’s job is enablement. The measure of this function is not how many tickets it closes or how many controls it can point at. It is whether everyone else at Flex can do their work faster and more safely than they could last quarter. A new hire productive on day one instead of day four. An engineer who gets exactly the access they need in minutes, without asking twice and without being handed the keys to everything. A team that can adopt a new tool because someone reviewed it properly, not because they routed around IT to buy it on a personal card. So we are not looking for a gatekeeper, or for someone whose default answer is no. The right person makes the safe path the easy path, and removes friction permanently instead of absorbing it repeatedly.
Which is why this role also owns Flex’s corporate security posture. Identity, access, endpoints, and the SaaS estate are one system, and the person who makes access fast should be the person who decides how much access is reasonable. Split those across two teams and employees route around both. You’ll set conditional access and MFA policy, own privileged access and endpoint posture, and run third-party OAuth and Workspace grant review. Our security engineers own the product and infrastructure side, the money paths and the code, and you’ll work with them constantly. Corporate security is yours to decide, not to implement on someone else’s behalf.
This is the hard part of the job, and we’d rather say so than leave it as a bonus line. The argument between moving fast and holding a line is now an argument you have with yourself. Day to day, what gets tightened, what gets mitigated, and what we knowingly accept is your call; the large ones come to the CTO, and we’d rather see a close call early than find out you decided it quietly. What we’d ask is that a no comes from a real read of the risk and the business context rather than a standard applied by default.
The rest of the work has two halves. The IT half is the fleet, identity, access, the SaaS estate, and the joiner/mover/leaver process, delivered with help from a managed IT partner who handles procurement, device logistics, tier-1 support, and international coverage. You own that relationship, define the SLA, and enforce it. The corporate engineering half is the part we think makes this a good job: writing the automation and internal tooling that means the IT half doesn’t scale linearly with headcount. If a process only works because a person runs it by hand every Tuesday, we’d rather you replaced it.
You’d be inheriting an estate here, not starting one. The first year is as much untangling what has already accumulated - stale access, tools nobody reviewed, processes that work because someone remembers them - as it is building what comes next. Automate that assessment. Nobody should be reading through a SaaS estate by hand in 2026.
Now the shape of this. Flex is around 150 people, and you would be the only person in this function, with vendor capacity underneath you and a direct line to the CTO. That means real autonomy and real scope from week one. It also means this is a hands-on senior individual contributor role, not a management role, and we are not planning a team under it in the near term. If you’re looking to build and lead an IT organization right now, this isn’t that job, and we’d rather you knew before you applied.
We’re looking for an IT and corporate engineering builder who wants to own security posture, rather than a security specialist willing to cover IT. Both halves have to interest you. If the enablement work reads as the price of admission for the security work, this will be a frustrating job.
Own IT and corporate engineering end to end: the roadmap, the budget, the vendor relationships, and the outcomes.
Manage our external IT partner as delivery capacity, not as a peer function. Define the scope, set the SLA, hold them to it, and own the escalation path when it slips.
Design the joiner, mover, and leaver process and the entitlement model behind it. Make onboarding fast enough that a new hire is working on day one, and keep deprovisioning in-house and same-day, because it’s the highest-consequence action in IT.
Administer and improve our identity and productivity stack (Okta, Google Workspace, and the SaaS estate around them), including SSO, SCIM, and group and role design.
Own operational policy: device standards, the access-request workflow, and SaaS onboarding and procurement review. Review tools before people buy them, and make that review fast enough that nobody wants to skip it.
Build the automation. Provisioning, access reviews, asset and license reconciliation, and the internal tooling that removes recurring manual work across the SaaS estate.
Run the endpoint and MDM program across a distributed, increasingly international company, and keep the fleet in a state you’d be comfortable showing an auditor.
Own Flex’s corporate security posture. Conditional access, MFA, session and device rules, and privileged access are yours to set. So is endpoint posture, and the review of third-party OAuth and Workspace grants that quietly accumulate at every company this age.
Design and deliver the security awareness and training program. Not a once-a-year video, and not the version people click through with the sound off.
Partner with our security engineers, who own product and infrastructure security. The line runs between corporate and product, not between operating and deciding. You’ll bring them into identity decisions with blast radius, and they’ll rely on you for provisioning data they can trust.
Work closely with People, Finance, and Legal. Onboarding, offboarding, spend, and audit evidence all run through this function.
Be a real internal service. Publish what you own, respond when people ask, and find the friction before it turns into a workaround.
You think IT exists to make other people effective, and you can point at specific friction you removed rather than tickets you closed.
You write code. Not necessarily production services, but scripts, integrations, and glue that other people end up depending on.
You’d rather fix the process than get faster at the workaround.
You hold both sides of this honestly. You’ve said no to something that mattered, and you’ve also said yes to something a stricter version of you would have blocked, and you can explain both calls.
You’re comfortable being the only person in a function, and comfortable saying what you need instead of quietly absorbing it.
You know you can’t be in the loop on every request, and you don’t want to be. You build the self-service paths that let people get what they need without going through you.
You can hold a vendor accountable without turning the relationship adversarial.
You can tell a colleague, including a senior one, that what they’ve built can’t keep the access it has, explain why in plain language, and work alongside them to find a way that works.
You’re calm when something is broken and several people are watching.
You explain technical constraints clearly to people who don’t share your background, in writing, across time zones.
Substantial hands-on experience owning IT or corporate engineering at a growing company, including a stretch where you were the most senior person doing the work. Roughly [6+] years is typical, but we care about what you’ve owned, not the year count.
Deep, hands-on ownership of an identity provider (Okta, Entra, JumpCloud, or similar) at the design layer: SSO, SCIM, SAML, group and entitlement modeling. Not just the admin console.
Practical experience running Google Workspace or Microsoft 365 as a platform.
Real MDM and endpoint experience across macOS, and ideally Windows, in a remote or hybrid company.
Automation ability in at least one scripting or programming language (Python, Go, TypeScript, or similar), and comfort with APIs and identity plumbing.
Experience designing an access model and running access reviews, not only fulfilling requests.
Real ownership of identity security decisions, not only their execution. You’ve set MFA or conditional access policy, tightened privileged access, or cleaned up third-party app grants, and you can talk about what you traded away to do it.
Track record managing an outsourced IT provider or MSP, or a clear-eyed view of why the ones you’ve worked with succeeded or failed.
Clear written communication. Much of this job is asynchronous and cross-team.
Experience in a regulated or audited environment (SOC 2, PCI, or a bank partnership), as the control owner rather than the auditor.
Time as the senior security voice somewhere without a security team, or without a CISO to escalate to.
Experience supporting employees and contractors across multiple countries, including device logistics and local employment platforms.
Experience at a company that grew quickly enough that you had to replace your own early processes.
Experience introducing AI tooling internally in a way that was actually adopted and actually governed.
At Flex, we value passion, determination, and honesty. Even if you don’t fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at [email protected]
Flex is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital or family status, pregnancy, genetic information, or any other characteristic protected by law. If you need an accommodation at any point in the process, tell us and we’ll sort it out.
$145,000 - $200,000 a year
Why Join Us
Build something generational — Capture the full lifecycle of money for ambitious business owners.
Work on real money, real risk — Payments, credit, and banking at serious scale.
Solve hard problems — AI, underwriting, compliance, and global finance from first principles.
True ownership — Small teams, high trust, real accountability.
Founder-level exposure — Direct access to leadership, customers, and investors.
High bar, high taste — Move fast without cutting corners.
Elite peers — People here are builders, not tourists.
Real upside — Meaningful equity if you help build something big.
Flexbase Technologies Inc.
Obtains and manages medical documentation from healthcare providers to process speech device sales and secure insurance funding for clients.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.
Essential Duties & Responsibilities
Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression
Obtains medical records and prescriptions from Prescribers
Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes
Obtains information necessary to ensure pipeline progression
Maintains diligent organization of documents using Adobe and internal software tools
Accurately and timely documents activities and correspondence using company’s internal software tools
Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue
Knowledge, Skills & Abilities:
Proficient in English with strong written and verbal communication skills, required
Excellent customer service skills and professionalism
Highly organized
Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes
Strong critical thinking and problem-solving skills
Effective written and verbal communication skills
Ability to effectively handle multiple and shifting priorities
Proficiency and comfortability in making and answering numerous phone calls throughout the workday
Ability to take on new challenges and work outside of one’s comfort zone
Ability to resolve issues in a professional and timely manner
A team player with overall company goals in mind
Ability to maintain proper, courteous, and helpful telephone etiquette
Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks
Ability to comfortably interface with various users across the organization
Education & Experience
High School Diploma, required.
Associate’s or Bachelor’s Degree, preferred
1-2 years’ experience in customer service or within the healthcare industry, required
Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.
Work Environment & Physical Demands
Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.
Travel
No travel is required for temporary positions.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
Owns visit delivery, SLA commitments, and roster health for telehealth client programs, managing operational performance and cross-functional scaling initiatives.
Job Title: Marketplace Operations Manager II
Job Location (Remote): Remote, USA
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.
We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.
You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.
This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.
Program Performance and Delivery
Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.
Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.
Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions
Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.
Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.
Cost and Incentives
Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.
Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.
Real-Time Response and Agent Oversight
Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.
Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.
Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.
Client Launches and Partnership
Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.
Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.
Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.
Support strategic projects across Marketplace Operations as they arise.
An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.
Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.
Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.
A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.
Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.
A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.
Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.
Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.
Experience launching or configuring new client programs in a marketplace or platform business.
Healthcare, telehealth, or regulated-workforce experience.
Marketplace or platform experience.
Pay Range: $122,075- $155,000 plus equity
Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
Designs, configures, and operates customer support and contact center systems (Zendesk, Amazon Connect, Tray.ai) to automate workflows and reduce manual work at scale.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
The CX Tooling Engineer will design, build, and operate the systems that power Spring Health’s customer experience and support operations at scale.
This role sits within Technology in the Care Division’s Engineering Department and supports production systems across Zendesk, Zendesk Contact Center built on Amazon Connect, Tray.ai, Talkdesk, Decagon and approved operational AI integrations. You will combine platform configuration, workflow automation, systems integration, and technical problem-solving to improve reliability, reduce manual work, and create durable solutions for teams operating in a regulated environment.
You will work closely with Operations, Product, Engineering, Data, Security, Legal, Compliance, and external implementation partners to translate business needs into scalable technical solutions.
This is a full-time, remote position reporting to the Senior Manager of Tooling Management. No regular travel is required; occasional travel for team and company onsites may be requested.
The target base salary range for this position is $105,000 - $115,000 , and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Designs, configures, and maintains customer support infrastructure and workflow automation systems across Zendesk, contact center platforms, and operational tools to improve reliability and reduce manual work.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
The CX Tooling Engineer will design, build, and operate the systems that power Spring Health’s customer experience and support operations at scale.
This role sits within Technology in the Care Division’s Engineering Department and supports production systems across Zendesk, Zendesk Contact Center built on Amazon Connect, Tray.ai, Talkdesk, Decagon and approved operational AI integrations. You will combine platform configuration, workflow automation, systems integration, and technical problem-solving to improve reliability, reduce manual work, and create durable solutions for teams operating in a regulated environment.
You will work closely with Operations, Product, Engineering, Data, Security, Legal, Compliance, and external implementation partners to translate business needs into scalable technical solutions.
This is a full-time, remote position reporting to the Senior Manager of Tooling Management. No regular travel is required; occasional travel for team and company onsites may be requested.
The target base salary range for this position is $105,000 - $115,000 , and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Leads business operations for a DTC financial consulting firm, overseeing processes and systems to support client scaling and profitability.
Manages GoHighLevel platform administration and operational tasks for the business, handling system configuration, user management, and workflow optimization.
Manages founder's calendar, email, meetings, and administrative tasks while supporting fundraising and investor relationship coordination for an early-stage AI startup.
FreedUp is seeking a proactive Executive Assistant to support the Founder of Orderly AI, an early-stage AI startup currently raising its seed round. The founder is juggling fundraising, investor and VC networking, product marketing, and customer-facing work — and needs everything that isn’t fundraising, networking, or selling taken off his plate.
This role starts on lower-agency, clearly-scoped tasks (calendar management, follow-ups, meeting prep, drafted-not-sent emails) with the expectation that trust and scope grow quickly as the assistant proves reliable. The founder has never worked with an assistant before, so this person should be comfortable building context fast, working independently, and earning delegation of higher-agency tasks over time rather than waiting to be handed them.
This is a full-time, remote position that requires strong written communication, organizational excellence, and accountability.
Location: Fully Remote
Job Type: Full-Time
Salary: $1,000 - $1,700 per month (based on experience)
Calendar Management: Own scheduling across a high volume of virtual and in-person meetings — VC meetings, networking, demos, and customer onboarding calls.
Follow-Up & Relationship Tracking: Keep track of the “endless web of conversations” — who’s owed a follow-up, who needs an introduction, and make sure nothing is dropped.
Meeting Prep: Prepare the founder for VC meetings, customer calls, and networking conversations.
Email Support: Draft emails and messages on the founder’s behalf based on quick verbal direction, with a review-before-send step on anything sensitive (e.g., investor communications).
Investor Updates: Support drafting and coordinating monthly investor updates.
Light Personal/Business Admin: Take on ad hoc admin and logistics as trust builds — this may expand over time as the founder gets comfortable delegating.
International experience
Opportunity to work remotely from anywhere
Supportive and collaborative team environment
Learning and development opportunities
Potential Performance Bonuses
PTO
HMO after 3 months
