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Sales PagerDuty: Account Manager (US)

Account Manager manages a portfolio of SaaS customers, drives renewals and expansion opportunities, and serves as primary contact for customer relationships and revenue growth.

Mid Remote Posted about 16 hours ago We Work Remotely — Programming

What this role involves

Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
Experience working with enterprise software customers or in a DevOps environment.
Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
Proven history of achieving revenue and retention goals through consultative account management.
Self-starter with strong collaboration, negotiation, and problem-solving skills.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-us

Read the full description

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Sales Inside Sales Executive – Managed Security Services

Proactively generates leads and closes deals for managed security services through inside sales activities.

Sales Regional Business Unit Sales Specialist

Drives sales growth and executes proposals for the Transformers Business Unit while supporting regional business objectives.

Sales Group Sales Account Manager at CSC Generation

Owns full B2B group sales cycle from lead generation through close, building and managing a portfolio of corporate accounts while meeting revenue targets.

Mid Remote Posted about 24 hours ago RemoteFirstJobs Product

What this role involves

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

Reports to: Head of Group Sales

Location: Remote (United States or Canada)

About the Role

Backcountry Group Sales connects our brands to the business community, serving corporate, medical, university, military, and other industry groups. This B2B program is growing and needs a driven account manager to help scale revenue and client relationships.

As Group Sales Account Manager, you will own the full sales cycle from lead development to close, building and managing a pipeline of group accounts while meeting monthly and quarterly revenue targets. Within your first six months, you will have established a reliable book of business, grown the inherited portfolio, and developed repeatable processes for prospect outreach and conversion.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

What You’ll Do

Generate revenue through outbound email, phone outreach, and in-person meetings with prospective group accounts
Proactively anticipate customer needs to manage and grow each account in your portfolio through scalable, personal interactions
Drive prospects through every stage of the sales cycle, from initial lead development to close, by identifying needs and overcoming objections
Build repeatable systems to develop sales into accounts and accounts into recurring revenue
Meet or exceed monthly and quarterly sales goals and expectations
Build and maintain accurate records of all customers and prospects in the CRM and ERP
Work directly with Backcountry vendor partners to coordinate inventory needs for group orders
Participate in ongoing procedural and sales training sessions to sharpen skills and stay current on product knowledge
Represent Backcountry values in every client interaction and internal collaboration

Required Qualifications

A minimum of 1 year of account management experience
Experience in B2B or group/corporate sales
Experience with CRM, ERP, and/or outbound platforms
Strong verbal and written communication skills
A degree of formal sales training (Sandler, MEDDIC, etc.) or equivalent account management experience
Goal-driven mindset with a commitment to delivering exceptional customer service
Demonstrated ability to stay motivated and manage your own pipeline independently
Coachable — open to feedback and eager to improve

Preferred Qualifications

Interest in building a long-term career in sales
Familiarity with outdoor, athletic, or lifestyle brands

Why Join

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Cross-Functional Impact: Your work touches vendor partnerships, marketing, and fulfillment — giving you visibility across the business and a direct line between your effort and revenue growth.
Skill Building: Structured sales training, hands-on coaching from your manager, and exposure to a modern B2B sales motion will accelerate your career.
Ownership: You will own your pipeline end-to-end — from prospecting to close — with the autonomy to shape how Group Sales scales.
Competitive Benefits (US): Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.
Competitive Benefits (Canada): Paid time off policies, RRSP match, medical, dental, and vision coverage, a variety of supplemental benefit options, and employee discounts across our portfolio of brands.

Interview Process

Recruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
Hiring Manager Interview - Conversation with the Head of Group Sales focused on your sales experience, approach to pipeline management, and how you handle objections.
In-Person Interview - We’d like to meet you at our Salt Lake City office. Details and logistics will be arranged with your recruiter.
Reference Checks - Conducted in parallel with the final stages where possible.
Offer - We move quickly for the right candidate.

Interview process is subject to change. Any updates will be communicated promptly and clearly.

Please Note

Part of our interview process is a mandatory in-person interview with someone on our team prior to an offer. Candidates that are unwilling or unable to meet for an in-person interview will be removed from consideration immediately.

CSC Generation will conduct an exhaustive background check including verifying dates of employment directly with your former employer.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

For US-based candidates, this posting is intended for candidates that reside in the following states:

AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.