Writing.io Jobs

Headquarters: Tampa, Florida
URL: https://koast.ai

Head of Technical Support | Full-time | Remote (US hours) | Reports to the CEO

Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.

Our customers are media buyers. When something breaks, it is not a support ticket to them. It is a campaign that did not launch, a budget that did not move, or an account they cannot see. They need someone on the other end who has run ads, knows what they are looking at, and can tell the difference between a Meta API error, a user mistake, and a real bug.

That is this role. You are the anchor between our customers and our engineers. You will onboard every new account, own every ticket, QA every release before it hits production, and make sure engineering hears about patterns, not anecdotes.

What You WIll Own...

Onboarding. Every new customer gets set up right the first time: ad accounts connected, attribution (Hyros, Cometly) wired in, team invited, first launch done together on a call. You will run these sessions yourself, then build the playbook and the in-app flow so the next hundred customers need less of you.

Support, end to end. Intercom is yours. Response times, resolution quality, the help center, the macros, the escalation path. You will answer tickets yourself until the volume justifies a hire, and you will know every customer by name before you delegate a single one.

Triage and the bridge to engineering. You decide what is a bug, what is a feature gap, what is Meta being Meta, and what is user error. Bugs get reproduced, documented with steps and account context, and filed in Shortcut with enough detail that an engineer can fix it without asking you a follow-up question. Patterns get surfaced in the weekly review with numbers: how many customers, how much spend affected, how often.

QA and release quality. Nothing ships to production without you having run it against a real ad account. You will own the QA pass on every release: launch flows, automations, Agent actions, integrations. You know what a broken campaign structure looks like in Ads Manager, and you catch it before a customer does.

System tightness. Meta API connections, token refreshes, webhook health, Whop account provisioning, attribution syncs. You will monitor them (Sentry, PostHog, internal dashboards), notice when something drifts, and get it fixed before it turns into a ticket.

Customer health and retention. You will know which accounts are launching, which have gone quiet, and which are about to churn. You will bring that list to the CEO weekly and you will own the outreach.

What you will do week to week

• Run onboarding calls for new customers and enterprise accounts. Connect accounts, verify data, launch the first campaign together.
• Work the Intercom queue. Own first response, resolution, and follow-up.
• Reproduce every reported bug against a real ad account before it goes to engineering.
• File and prioritize Shortcut tickets with repro steps, account IDs, screenshots, and expected versus actual behavior.
• QA each release candidate against a test account and a live customer scenario. Sign off or send it back.
• Monitor Sentry and PostHog for errors and drop-offs. Flag anything that affects more than one customer the same day.
• Run the weekly support review: ticket volume by category, time to resolution, top three patterns, customers at risk. One page, numbers first.
• Write help center articles and Loom walkthroughs for anything you have explained more than twice.

What sets you apart

• You have run Meta ads. You know Ads Manager, campaign and ad set structure, learning phase, Advantage+, pixel and CAPI setup, and what "the API rejected my creative" actually means. This is a hard requirement, not a preference.
• You have done support or customer success for a B2B SaaS product and you were the person engineers trusted because your bug reports were correct.
• You can QA software. You have written test cases, run release checks, and sent a build back because it was not ready.
• You are calm with a frustrated customer whose launch just failed, and you are direct with an engineer who shipped the thing that failed it.
• You write tightly. Your tickets, your help articles, and your customer replies are shorter than everyone else's and clearer.
• You want to build the support function, not just work inside one.

Requirements

• 3+ years in customer support, customer success, or technical support for a B2B SaaS product, including at least one role where you were the primary bridge to engineering.
• Hands-on Meta ads experience. You have managed ad accounts, launched campaigns, and troubleshot Ads Manager and API issues. Agency or performance marketing background strongly preferred.
• Experience with Intercom or a comparable support platform, and a ticketing or project tool (Shortcut, Linear, Jira).
• Experience running QA or UAT on software releases.
• Comfortable reading logs, API responses, and error monitoring (Sentry or similar). You do not need to write code. You need to read enough to know where the problem is.
• Familiarity with attribution tools (Hyros, Cometly, Triple Whale, Northbeam) is a plus.
• Available full-time during US business hours.

How You Work

Small team, high autonomy. Decisions are made with numbers, written down, and revisited when the numbers change. These are the values we run on. If they sound like you, you will fit right in.

• Mastery. "Good enough" is where you start, not where you stop. You keep sharpening the craft: tighter repros, faster resolutions, fewer repeat tickets.
• Push the Boundaries. You take on the ambitious version of the problem. Most support teams answer tickets. You want to build the one that prevents them.
• Embrace the Challenge. When a customer's launch breaks at 9pm, you are in the thread, not waiting for the morning standup.
• Responsibility. You own your commitments. If a fix slips, the customer hears it from you first, with a new date attached.
• Dedication. You dive into the hard, unglamorous problems (an intermittent API error, a broken sync nobody can reproduce) and iterate until they are solved.
• Collaboration. You write clearly, share what you learn, and make engineering and sales faster for having worked with you.

Why Koast

• Early-stage impact. You will be one of the first ten full-time employees. The support function, the onboarding playbook, and the QA standard will be the ones you built.
• AI and ads at scale. You will support some of the highest-volume ad teams on Meta and see what an AI agent does with real budgets every day.
• Real compensation. Full-time salary, performance bonuses tied to retention and resolution metrics, and paid time off. Bootstrapped and profitable, so the seat is stable and the growth path is real.
• Remote and flexible. Work from anywhere, on your schedule, during US hours. Just make sure every customer is launching.

How to apply

Record a Loom, five minutes or less, covering these four things in order:

1. Explain why you're a fit. Screen-share and explain projects youve worked on, ad accounts you have had access to (blur what you need) or companies you helped before. Walk us through the structure and tell us the last thing that broke in it and how you fixed it.
2. One bug report. Take us through an example of a report you filed that an engineer fixed without asking you a follow-up question. Tell us how you reproduced it.
3. One angry customer. A time a customer was losing money because of a product issue. What you said in the first reply, what you did next, and what happened.
4. Where Koast fits. Sixty seconds on what breaks first when a media buyer starts managing 20 accounts from one platform instead of Ads Manager, and how you would catch it before they do.

Email the Loom link and your LinkedIn or resume to jobs@koast.ai with the subject line "Retention is king".

NOTE: DO NOT APPLY IF YOU HAVE NO EXPERIENCE WITH PRODUCTS LIKE THIS / ADVERTISING / CANNOT WORK US HOURS.

No cover letters. We watch the Loom first and read the resume second. Applications without the video are not reviewed.

To apply: https://weworkremotely.com/remote-jobs/koast-ai-head-of-technical-support-koast-ai

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Headquarters: USA (Remote)

Mechanical Orchard is reinventing how the world’s most critical software gets modernized. We’re an applied AI company focused on one of the hardest problems in enterprise technology: rewriting complex legacy systems in a way that is provably correct, low risk, and fast enough to matter. By focusing on system behavior rather than code alone, we turn modernization from a high-stakes, failure-prone effort into a repeatable, confidence-building process that unlocks ongoing innovation.
Joining Mechanical Orchard means working on problems that truly matter—to our customers, their businesses, and the people who rely on these systems every day. We’re building technology and methodology that challenge long-standing industry assumptions, prioritizing proof over promises and progress over theatrics. If you care deeply about quality, rigor, and doing the right thing—even when it’s hard—you’ll find your people here.
About the RoleWe’re hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization.
This is a strategic leadership role responsible for the full support experience across our product offering. You will define our support vision, build the systems and teams that deliver it, and partner closely with Product, Engineering, Delivery, and Sales to ensure customers experience Mechanical Orchard as reliable, responsive, and deeply technical.
You will operate at the intersection of customer experience, product excellence, and operational rigor — shaping how customers interact with our technology and influencing what we build next.
This role may be hired at the Senior Manager or Director level, depending on the candidate’s experience, leadership scope, and demonstrated ability to operate at scale. We are open to calibrating title and level for the right person.
What You’ll Do
Lead and Define the Support Strategy- Own the end-to-end Product Support vision aligned to company and product strategy- Build and mentor a high-performing team of Product Support Specialists, Technical Support Engineers, and Support Operations professionals- Represent Product Support at the leadership level and drive cross-functional initiatives- Establish a culture that is customer-obsessed, data-driven, and technically rigorous
Build Scalable Systems and Operations- Design scalable support workflows, escalation paths, and quality standards- Define and manage SLAs/SLOs aligned with customer and partner expectations- Select and implement support tooling (ticketing, knowledge base, monitoring, automation)- Own support analytics: volume, root causes, trends, friction points, and performance metrics- Partner with Engineering to build automation and internal tooling that reduces repetitive work
Elevate the Customer Experience- Build tight feedback loops between customers and Product- Influence roadmap decisions based on recurring issues and usage patterns- Collaborate with Documentation and Developer Experience teams to improve onboarding and self-serve pathways- Partner with Sales and Delivery on high-priority accounts and escalations- Drive initiatives that proactively reduce support volume through product quality and education
Raise the Technical Bar- Ensure the support organization develops deep product expertise- Build structured training programs to create authoritative technical advisors- Lead post-mortems and embed learnings into product and support systems

Required Requirements

• 7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams
• Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling)
• Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows)
• Proven ability to operate cross-functionally and influence product direction
• Experience with modern support tooling and AI-enabled workflows

Preferred Requirements

• Experience supporting developer-facing or highly technical products
• Experience designing scalable self-serve support models
• Background in support operations, quality management, or process engineering
• Comfort building systems from scratch in ambiguous, high-growth environments

Mechanical Orchard is a remote-first company, with employees working across time zones and locations. This role does not have a requirement for in-office attendance, but is expected to work hours that maximize collaboration with their team (specifics can be discussed during the interview process). There will be travel to company and team meetings, as well as customer visits (1-2 times per quarter, up to ~20% of the time). 
Mechanical Orchard, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Mechanical Orchard, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mechanical Orchard, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mechanical Orchard, Inc. will not tolerate discrimination or harassment based on any of these characteristics. Mechanical Orchard, Inc. encourages applicants of all ages. Mechanical Orchard, Inc. will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
We look forward to reviewing your application. Thanks!

To apply: https://weworkremotely.com/remote-jobs/mechanical-orchard-head-of-product-support

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IT - Clemson University - PeopleSoft Technical Support Engineer – Consultant JobTitle: PeopleSoft Systems AdministratorLocation:Remote Employment Type: Contract (C2C / W2)Duration: Long Term ContractExperience Required: 7+ Years Project Scope:We are seeking an experienced PeopleSoftSystems Administrator to provide support for a highly complex PeopleSoft HumanResource Management System, including related web applications and reportingenvironments.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client’s growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Who Are We?

Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital sales, and reducing reliance on discounts. Most loyalty platforms work for guests who are already loyal. Thanx unifies loyalty, digital ordering, and marketing automation in one platform that turns first-time and casual guests into regulars, treating loyalty as a business outcome, not a program, and engaging across the entire guest base.

Thanx has raised more than $30M from elite investors including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is rooted in a culture that has attracted some of the best talent in the country, and we are proud of strong employee tenure, a track record of internal promotions, and the company-wide shift to working AI-native over the last 18 months. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

Who are you?

You’re a strategist first. You set the direction for a brand relationship and can navigate a large, complex organization to build real relationships with senior leaders. You’re self-motivated and decisive: you don’t wait for a perfect plan or someone’s permission to move, and you know which problems are worth running at. You direct cross-functional teams like a business owner, not a project manager.

You use AI daily to work faster and think sharper, not just to grind through busywork. You’re direct, you’re a team player, and you’re ready to own outcomes for the brands that matter most to our business.

You’ve spent enough time on complex enterprise accounts to know how these relationships actually work: where a renewal is really won and what a CFO will push back on. You operate without a lot of direction, hold a point of view in front of senior stakeholders, and figure things out when the path is not obvious.

Everyone at Thanx has equity and is expected to operate like an owner. That means real intensity, including evenings and weekends when the work calls for it. If that isn’t what you’re looking for right now, this isn’t the right role. We would rather you know that before you apply than after you start.

Position overview

As Enterprise Customer Success Manager, you’ll own the strategy for a portfolio of Thanx’s largest and most strategic restaurant brands. These are the accounts where getting it right takes real relationships with senior, multi-stakeholder leadership teams, not a cadence of check-ins.

This is a new profile on our CS team, built for someone experienced enough to operate independently at the executive level and to direct the cross-functional work it takes to power a true enterprise brand.

You’ll report to our VP of Customer Success and work day-to-day across Sales, Support, Product, Engineering, and Finance. Your portfolio will be roughly 10 to 12 brands representing $3-6M in ARR.

How We Work With AI

What Thanx gives you

AI capability at Thanx is infrastructure, not a perk. You will be given the tools, the budget, and the working culture to get good at this quickly:

• Real token budgets. You will not be rationed on the tool you use to do your work.
• Keystone. Our homegrown connective tissue that puts company data and tooling into a queryable, natural-language format.
• The Grid. An internal site to host AI-built applications, reports, and tools that can be shared company-wide.
• A show-and-tell culture. People here demo what they have built, and it becomes something the rest of the company uses. Getting up the learning curve is a shared project, not a solo one.
• A growing library we built ourselves. The CS Cantina, is a skill library built by the Customer Success team that any CSM can run and extend.

What we expect from you

• You treat AI as a working partner. You know the output is only as good as the context you give it and the review you do afterward, and you invest time in both.
• You build or improve things other people use. When you solve a problem, you put in the extra effort to make the solution reusable, so nobody on your team has to solve it again. Then you do the harder part: make it good enough, and obvious enough, that using it beats going back to the old way.
• You do not wait to be assigned the work. You notice when a one-off request is really a recurring problem, and you decide it is worth solving before anyone asks you to.

At review time, the question is not how much you used AI. It is what you built, who else is using it, and how your team works differently because of it.

What it looks like in this role

• Directing the work. You walk into an executive business review with a point of view you built yourself. You bring the full account picture to the tool, health data, stakeholder history, open risks, rather than a single question, and shape what comes back into something a restaurant operator can act on.
• Verification and judgment. You verify any number before it reaches an operator who knows their business better than any model does. You check a claim against the source, not against a summary that sounds right.
• Building and improving for others. You extend and improve the skills the CS team already runs, so the whole team can spot and act on high value account opportunities with less effort. When a problem shows up in your book, you assume it’s in someone else’s too and you solve it once for everyone.
• Deciding what’s worth building. You identify which accounts are underperforming their potential and build the plan without waiting to be pointed at them. You build your own workflow rather than filing a request and waiting on ops.

Key responsibilities

• Account strategy: set the direction for your accounts and defend it in front of senior stakeholders, client-side and internal.
• Cross-functional leadership: define what’s needed, why it matters, and the impact it unlocks. Direct the work like a business owner; don’t just track it.
• Renewals: own and close the full cycle end to end, leading the negotiation with Finance and the VP of Customer Success.
• Champion development: find and grow the internal advocates who carry Thanx inside their organization.
• Growth: spot the accounts underperforming their potential and build the plan, including senior buy-in, to close the gap.
• AI-augmented account management: use AI daily across your book, from account planning and health monitoring to stakeholder comms and renewal prep.

Travel and location

This role is fully remote and can be based anywhere in the US or Canada. Expect roughly 10-15% travel: two to four trips a quarter for on-site business reviews, executive meetings, and brand launches, plus one or two industry events a year. Trips cluster around renewal and annual planning cycles rather than spreading evenly.

What we’re looking for

• 6+ years in Customer Success, Account Management, or a strategic customer-facing role on complex, multi-stakeholder enterprise accounts.
• A track record as a strategist, not a coordinator. You’ve directed cross-functional partners toward customer outcomes, not tracked their to-do list.
• Executive presence. You’re equally comfortable pushing back on a VP internally and advising one externally.
• Startup experience. You’ve carried a book where the process didn’t exist yet, headcount was thin, and the answer wasn’t in a playbook.
• Real fluency with AI tools, used daily to extend your own judgment. Bring a specific example of how you’ve used AI on the job.
• Experience owning renewal and expansion conversations, including with procurement and finance counterparts.
• Experience with a health-scoring or CS platform is a plus.

There’s one exception: startup experience is non-negotiable for this seat. If you’re close on the rest, apply.

Compensation:

US - Tier 1

$130,000 - $150,000 USD

US - Tier 2

$119,000 - $135,000 USD

US - Tier 3

$115,000 - $129,000 USD

Canada

$126,000 - $145,000 CAD

Leveling & Location:

Thanx uses structured internal leveling and location-based compensation. Final leveling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.

Application Process:

This position is an existing vacancy.

We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.

If you need an accommodation at any point in the interview process, tell your recruiter and we’ll work with you.

Description

Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

Requirements

🎯 Key Responsibilities:

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.

• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.

• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.

• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.

• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).

• Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.

🔍 What We Are Looking For:

• Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).

• Mindset & Ownership: You don’t just ask “how”—you dig deep into “why.” Driven by high curiosity, proactivity, personal accountability, and strong time management skills.

• Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.

• Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.

• Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.

✨ Why you’ll love working at Precoro:

• Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.

• Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.

• Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.

• Flexible hours: We care about results, not how long you sit at your desk.

• 26 days off annually: 15 vacation days + 11 public holidays.

• Medical insurance: Available after six months.

• Unlimited sick leave: No medical certificate required. Your health matters most.

• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

📋 What to Expect:

1. HR Interview (45 min)

2. Practical Test Task

3. Interview with the Hiring Manager (60 min)

4. Job Offer & Welcome to the Team! 🚀

We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client’s growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Who Are We?

Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital sales, and reducing reliance on discounts. Most loyalty platforms work for guests who are already loyal. Thanx unifies loyalty, digital ordering, and marketing automation in one platform that turns first-time and casual guests into regulars, treating loyalty as a business outcome, not a program, and engaging across the entire guest base.

Thanx has raised more than $30M from elite investors including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is rooted in a culture that has attracted some of the best talent in the country, and we are proud of strong employee tenure, a track record of internal promotions, and the company-wide shift to working AI-native over the last 18 months. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

Who are you?

You’re a strategist first. You set the direction for a brand relationship and can navigate a large, complex organization to build real relationships with senior leaders. You’re self-motivated and decisive: you don’t wait for a perfect plan or someone’s permission to move, and you know which problems are worth running at. You direct cross-functional teams like a business owner, not a project manager.

You use AI daily to work faster and think sharper, not just to grind through busywork. You’re direct, you’re a team player, and you’re ready to own outcomes for the brands that matter most to our business.

You’ve spent enough time on complex enterprise accounts to know how these relationships actually work: where a renewal is really won and what a CFO will push back on. You operate without a lot of direction, hold a point of view in front of senior stakeholders, and figure things out when the path is not obvious.

Everyone at Thanx has equity and is expected to operate like an owner. That means real intensity, including evenings and weekends when the work calls for it. If that isn’t what you’re looking for right now, this isn’t the right role. We would rather you know that before you apply than after you start.

Position overview

As Enterprise Customer Success Manager, you’ll own the strategy for a portfolio of Thanx’s largest and most strategic restaurant brands. These are the accounts where getting it right takes real relationships with senior, multi-stakeholder leadership teams, not a cadence of check-ins.

This is a new profile on our CS team, built for someone experienced enough to operate independently at the executive level and to direct the cross-functional work it takes to power a true enterprise brand.

You’ll report to our VP of Customer Success and work day-to-day across Sales, Support, Product, Engineering, and Finance. Your portfolio will be roughly 10 to 12 brands representing $3-6M in ARR.

How We Work With AI

What Thanx gives you

AI capability at Thanx is infrastructure, not a perk. You will be given the tools, the budget, and the working culture to get good at this quickly:

• Real token budgets. You will not be rationed on the tool you use to do your work.
• Keystone. Our homegrown connective tissue that puts company data and tooling into a queryable, natural-language format.
• The Grid. An internal site to host AI-built applications, reports, and tools that can be shared company-wide.
• A show-and-tell culture. People here demo what they have built, and it becomes something the rest of the company uses. Getting up the learning curve is a shared project, not a solo one.
• A growing library we built ourselves. The CS Cantina, is a skill library built by the Customer Success team that any CSM can run and extend.

What we expect from you

• You treat AI as a working partner. You know the output is only as good as the context you give it and the review you do afterward, and you invest time in both.
• You build or improve things other people use. When you solve a problem, you put in the extra effort to make the solution reusable, so nobody on your team has to solve it again. Then you do the harder part: make it good enough, and obvious enough, that using it beats going back to the old way.
• You do not wait to be assigned the work. You notice when a one-off request is really a recurring problem, and you decide it is worth solving before anyone asks you to.

At review time, the question is not how much you used AI. It is what you built, who else is using it, and how your team works differently because of it.

What it looks like in this role

• Directing the work. You walk into an executive business review with a point of view you built yourself. You bring the full account picture to the tool, health data, stakeholder history, open risks, rather than a single question, and shape what comes back into something a restaurant operator can act on.
• Verification and judgment. You verify any number before it reaches an operator who knows their business better than any model does. You check a claim against the source, not against a summary that sounds right.
• Building and improving for others. You extend and improve the skills the CS team already runs, so the whole team can spot and act on high value account opportunities with less effort. When a problem shows up in your book, you assume it’s in someone else’s too and you solve it once for everyone.
• Deciding what’s worth building. You identify which accounts are underperforming their potential and build the plan without waiting to be pointed at them. You build your own workflow rather than filing a request and waiting on ops.

Key responsibilities

• Account strategy: set the direction for your accounts and defend it in front of senior stakeholders, client-side and internal.
• Cross-functional leadership: define what’s needed, why it matters, and the impact it unlocks. Direct the work like a business owner; don’t just track it.
• Renewals: own and close the full cycle end to end, leading the negotiation with Finance and the VP of Customer Success.
• Champion development: find and grow the internal advocates who carry Thanx inside their organization.
• Growth: spot the accounts underperforming their potential and build the plan, including senior buy-in, to close the gap.
• AI-augmented account management: use AI daily across your book, from account planning and health monitoring to stakeholder comms and renewal prep.

Travel and location

This role is fully remote and can be based anywhere in the US or Canada. Expect roughly 10-15% travel: two to four trips a quarter for on-site business reviews, executive meetings, and brand launches, plus one or two industry events a year. Trips cluster around renewal and annual planning cycles rather than spreading evenly.

What we’re looking for

• 6+ years in Customer Success, Account Management, or a strategic customer-facing role on complex, multi-stakeholder enterprise accounts.
• A track record as a strategist, not a coordinator. You’ve directed cross-functional partners toward customer outcomes, not tracked their to-do list.
• Executive presence. You’re equally comfortable pushing back on a VP internally and advising one externally.
• Startup experience. You’ve carried a book where the process didn’t exist yet, headcount was thin, and the answer wasn’t in a playbook.
• Real fluency with AI tools, used daily to extend your own judgment. Bring a specific example of how you’ve used AI on the job.
• Experience owning renewal and expansion conversations, including with procurement and finance counterparts.
• Experience with a health-scoring or CS platform is a plus.

There’s one exception: startup experience is non-negotiable for this seat. If you’re close on the rest, apply.

Compensation:

US - Tier 1

$130,000 - $150,000 USD

US - Tier 2

$119,000 - $135,000 USD

US - Tier 3

$115,000 - $129,000 USD

Canada

$126,000 - $145,000 CAD

Leveling & Location:

Thanx uses structured internal leveling and location-based compensation. Final leveling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.

Application Process:

This position is an existing vacancy.

We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.

If you need an accommodation at any point in the interview process, tell your recruiter and we’ll work with you.

Job Description

We’re looking to recruit hardworking, customer-centric individuals to join our telephone support teams, where you will play a key role in providing our award-winning service to our customers.

If you enjoy working with people and have experience in customer service, hospitality, retail, administration, or simply have a natural ability to help others, this could be the role for you. You don’t need previous financial services experience, or any specific background, as we provide full training and ongoing support to help you succeed.

At AJ Bell, we believe investing should feel good, and our customer support teams play a vital role in making that happen every day.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.

What does the job involve?

Our telephone support agents are the first point of contact for AJ Bell and Investcentre customers, helping to answer questions and resolve queries across our award-winning product range.

You’ll handle inbound calls, respond to emails, and use a secure messaging system, ensuring all interactions are managed in line with service level agreements and compliance policies.

This is a fast-paced client services environment where you will receive full training and ongoing support to build your knowledge, confidence and capability in the role.

Career development is an important part of life at AJ Bell, and when the time is right, we’ll support you to take the next step. We also offer paid study support for professional qualifications.

Knowledge & Experience:

• You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Excellent customer service skills with a polite and professional telephone manner.
• Strong communication skills, both written and verbal.
• Competent with Microsoft Word, Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Patience and empathy when supporting customers who may need extra help.
• Previous contact centre or financial services experience is not essential, we provide full training to help you succeed.

This is a 40-hour per week role on a rota basis, Monday to Saturday between 8am–9pm. You’ll work 1 in 3 Saturdays (10am–2pm) and occasional bank holidays when the US market is open.

At AJ Bell, you’ll find a friendly, supportive working environment with a strong sense of teamwork and pride in what we do, reflected in our guiding principles.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

• Starting salary of £27,100 (can be higher dependent on previous financial services experience)
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement.

THE POSITION:Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers.

Headquarters: Remote, US

Description

Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.  Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

• 1+ years of experience in a business to business (B2B) technical support role
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with clients

Preferred

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

#LI-Remote

 

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

 

To apply: https://weworkremotely.com/remote-jobs/keeper-security-b2b-customer-support-representative