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Lead technical support for an AI ad management platform, owning customer onboarding, ticket resolution, QA releases, and engineering triage for media buying teams.
Headquarters: Tampa, Florida
URL: https://koast.ai
Head of Technical Support | Full-time | Remote (US hours) | Reports to the CEO
Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.
Our customers are media buyers. When something breaks, it is not a support ticket to them. It is a campaign that did not launch, a budget that did not move, or an account they cannot see. They need someone on the other end who has run ads, knows what they are looking at, and can tell the difference between a Meta API error, a user mistake, and a real bug.
That is this role. You are the anchor between our customers and our engineers. You will onboard every new account, own every ticket, QA every release before it hits production, and make sure engineering hears about patterns, not anecdotes.
What You WIll Own...
Onboarding. Every new customer gets set up right the first time: ad accounts connected, attribution (Hyros, Cometly) wired in, team invited, first launch done together on a call. You will run these sessions yourself, then build the playbook and the in-app flow so the next hundred customers need less of you.
Support, end to end. Intercom is yours. Response times, resolution quality, the help center, the macros, the escalation path. You will answer tickets yourself until the volume justifies a hire, and you will know every customer by name before you delegate a single one.
Triage and the bridge to engineering. You decide what is a bug, what is a feature gap, what is Meta being Meta, and what is user error. Bugs get reproduced, documented with steps and account context, and filed in Shortcut with enough detail that an engineer can fix it without asking you a follow-up question. Patterns get surfaced in the weekly review with numbers: how many customers, how much spend affected, how often.
QA and release quality. Nothing ships to production without you having run it against a real ad account. You will own the QA pass on every release: launch flows, automations, Agent actions, integrations. You know what a broken campaign structure looks like in Ads Manager, and you catch it before a customer does.
System tightness. Meta API connections, token refreshes, webhook health, Whop account provisioning, attribution syncs. You will monitor them (Sentry, PostHog, internal dashboards), notice when something drifts, and get it fixed before it turns into a ticket.
Customer health and retention. You will know which accounts are launching, which have gone quiet, and which are about to churn. You will bring that list to the CEO weekly and you will own the outreach.
Small team, high autonomy. Decisions are made with numbers, written down, and revisited when the numbers change. These are the values we run on. If they sound like you, you will fit right in.
Record a Loom, five minutes or less, covering these four things in order:
Email the Loom link and your LinkedIn or resume to jobs@koast.ai with the subject line "Retention is king".
NOTE: DO NOT APPLY IF YOU HAVE NO EXPERIENCE WITH PRODUCTS LIKE THIS / ADVERTISING / CANNOT WORK US HOURS.
No cover letters. We watch the Loom first and read the resume second. Applications without the video are not reviewed.
To apply: https://weworkremotely.com/remote-jobs/koast-ai-head-of-technical-support-koast-ai
Leads and scales a product support organization, defining support strategy, building technical support teams, and ensuring customer experience aligns with product excellence.
Headquarters: USA (Remote)
Mechanical Orchard is reinventing how the world’s most critical software gets modernized. We’re an applied AI company focused on one of the hardest problems in enterprise technology: rewriting complex legacy systems in a way that is provably correct, low risk, and fast enough to matter. By focusing on system behavior rather than code alone, we turn modernization from a high-stakes, failure-prone effort into a repeatable, confidence-building process that unlocks ongoing innovation.To apply: https://weworkremotely.com/remote-jobs/mechanical-orchard-head-of-product-support
Manages travel reservations and customer inquiries, helping clients book flights, accommodations, and travel arrangements.
Schedules radiology appointments and manages patient inquiries for a healthcare scheduling service.
Provides technical support and administration for PeopleSoft HR systems, web applications, and reporting environments for a university.
Manages high-value client accounts, drives revenue growth, resolves issues, and coordinates cross-functional teams to deliver customized fintech solutions.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.
As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.
As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.
CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.
Pay Transparency: $80,000+ for base salary, depending on experience.
Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.
Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.
Array Offers All Full Time Employees the following Benefits and Perks:
Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.
We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.
Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.
Customer Success Manager drives long-term client value, retention, and growth through strategic onboarding, account management, and stakeholder engagement for B2B SaaS procurement platform.
Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.
💡 Why is this role important to us?
The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.
🎯 Key Responsibilities:
Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.
Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.
Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.
Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.
Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).
Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.
🔍 What We Are Looking For:
Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).
Mindset & Ownership: You don’t just ask “how”—you dig deep into “why.” Driven by high curiosity, proactivity, personal accountability, and strong time management skills.
Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.
Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.
Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.
✨ Why you’ll love working at Precoro:
Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.
Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.
Flexible hours: We care about results, not how long you sit at your desk.
26 days off annually: 15 vacation days + 11 public holidays.
Medical insurance: Available after six months.
Unlimited sick leave: No medical certificate required. Your health matters most.
Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
📋 What to Expect:
HR Interview (45 min)
Practical Test Task
Interview with the Hiring Manager (60 min)
Job Offer & Welcome to the Team! 🚀
We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.
Manages a portfolio of high-value fintech client accounts, drives revenue growth through strategic partnerships, and coordinates cross-functional solutions to help clients achieve their goals.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.
As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.
As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.
CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.
Pay Transparency: $80,000+ for base salary, depending on experience.
Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.
Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.
Array Offers All Full Time Employees the following Benefits and Perks:
Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.
We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.
Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.
Handles incoming customer support requests via phone, email, and chat, troubleshoots technical issues, and escalates complex problems to senior teams.
Headquarters: Remote, US
Description
Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Job
As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities
Requirements
Preferred
Benefits
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
#LI-Remote
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
Information We generate:
Information From Others:
Voluntary Diversity and Equal Opportunity Information
2. How We Use Your Data
3. Legal Basis
4. Who We Share Information With
Internal:
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
To apply: https://weworkremotely.com/remote-jobs/keeper-security-b2b-customer-support-representative
Provides technical onboarding, solution design, and hands-on implementation support to help customers adopt and scale Algolia's search platform successfully.
Headquarters: Remote - Australia
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.
In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.
As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.
This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.
You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.
Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.
If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.
YOUR ROLE WILL CONSIST OF
YOU MIGHT BE A FIT IF YOU HAVE
NICE TO HAVE
#LI-remote
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
On-Target Earnings Pay Range$130,500—$163,000 AUDFLEXIBLE WORKPLACE STRATEGY:
Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice
We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:
READY TO APPLY?
If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!
To apply: https://weworkremotely.com/remote-jobs/algolia-customer-success-engineer
Diagnoses and resolves performance issues in Unit4 Financials software, implementing proactive monitoring and tuning across implementations while supporting customers pre and post go-live.
Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.
With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people.
We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it’s what makes us unique
Key Tasks and Responsibilities
Team Context
Location- this role is fully remote. Occasional customer visits may be required, so candidates should be comfortable traveling for in-person meetings when needed.
Experience, Skills
Personal Qualities
Who we are
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
What we offer
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
Background check
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we’ll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!
Guide K12 school districts through data onboarding, system integrations, and platform configuration while troubleshooting issues and maintaining customer communication throughout implementation.
Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 2,000,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers’ planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.
We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world.
If using innovation to reimagine education in service of equity energizes you – join our team!
The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.
(No biggie if you don’t)
If we are a match, you can expect a total of 3 steps in the interview process after the initial application:
What We Offer You:
In Our Own Words We Are…
Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.
Our Commitment to Diversity, Equity & Inclusion
At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.
Our Commitment to People with Disabilities
Branching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at info@branchingminds.com
E-Verify
Branching Minds participates in the E-Verify program, which is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees by comparing information entered by the employer on the Form I-9, Employment Eligibility Verification, against records available to DHS and SSA to confirm employment eligibility. Please click the following links to learn more: E-Verify Participation; Right to Work
We are proud to be Great Place To Work® Certified™.
Provides second-level customer support to PadSplit members, resolving housing platform issues and escalating complex cases.
Provides customer support to Palmstreet's community of collectors and sellers through multiple channels.
Manages customer relationships and ensures client success for Singapore-based SME clients using Sleek's back-office software platform.
Handles student support interactions across multiple channels (calls, chat, email, texts) with empathy while using AI tools to improve response efficiency and escalating complex issues.
ABOUT THIS POSITION
First and foremost, as a Customer Experience Advisor, you will ensure that students’ needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, you handle dynamic, high-pressure situations with a ridiculously positive attitude while staying calm and collected. You understand how customer experience contributes to the overall success of Aceable and are driven by supporting the needs and growth of others.
WHAT YOU’LL DO
WHAT YOU’LL NEED
BONUS POINTS
ABOUT ACEABLE
Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.
After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!
Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.
ABOUT THE CX TEAM
The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills.
ACEABLE PERKS
At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!
*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.
Compensation: $16.00 / hour
Manages a client support team, ensuring service levels are met and coaching representatives to deliver comprehensive support across multiple channels.
Ideal start timeline: October 2026
Role status: Exempt
Compensation: Our target hiring range is $68,800 - $103,200 participation in our Annual Bonus Program with eligibility for $7000 bonus. Actual compensation will be commensurate with experience and skills.
Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely within the United States in select states where Campminder has established entities or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.
We know the best people can choose to work anywhere.
Here’s a few reasons why 100+ of them choose Campminder:
This role’s mission & overview:
The Client Support Manager role is responsible for providing timely and comprehensive response(s) to all forms of client and internal staff inquiries while ensuring all identified client service levels are met or exceeded by our Client Support Representatives. As a management member of the Client Support department, this position is tasked with maintaining and improving pre-determined Campminder service levels. The Client Support Manager uses their knowledge of the Campminder and CampInTouch systems, system supported features and other available resources, including other team members, to provide best in class client service to the industries we serve.
As a Manager on our Support team, you will:
We think a successful candidate will bring:
Our Interview Process:
A few of the benefits we are proud to offer:
We encourage people of all backgrounds to apply:
We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you’re not sure whether you meet our qualifications. We’d love to have the opportunity to consider you!
We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company’s HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.
Manages a partner support team, handling complex technical troubleshooting, client escalations, and cross-functional collaboration to ensure high service standards and SLA compliance.
THE ROLE:
At FEVO, we are dedicated to enhancing client success through comprehensive support and continuous improvement. Our Partner Support Team is crucial in ensuring seamless offer management, technical troubleshooting, and ongoing client engagement. The Partner Support Manager plays a critical role in managing complex client interactions, ensuring timely and accurate support, and driving partner satisfaction through proactive engagement and troubleshooting. This role will tackle advanced technical issues, execute complex offer configurations, and maintain close alignment with the Success, Training, Product, and Tech teams to meet high standards of service.
This position reports directly to our Senior Manager, Partner Support. As a team member, you’ll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships in addition to creating exciting and innovative products.
This is a remote-based position in the U.S., with a salary range of $55,000 to $65,000 per year.
Proven ability to manage and lead teams, with experience mentoring associates and fostering a collaborative, high-performance culture.
Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.
Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.
Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.
Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.
Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.
Willingness to collaborate with the Partner Support Associates, Implementation, Customer Support, and Tech teams to deliver high-quality, client-centered support.
Qualifications:
Proven ability to contribute to foster a collaborative, high-performance culture.
Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.
Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.
Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.
Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.
Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.
Willingness to collaborate cross-functionally to deliver high-quality, client-centered support.
Tech Stack:
Salesforce CRM + Service
Ticket Management - JIRA, Monday.com
Slack
G-Suite
KEY RESPONSIBILITIES
Client Management and Operational Execution:
Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.
Promptly address the day-to-day needs of client accounts and deliver tailored platform recommendations.
Advanced Case Handling and Escalation Management:
Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.
Collaborate with Product and Technical teams for cases requiring specialized expertise or technical intervention.
Document escalation actions and resolutions to support knowledge sharing and process improvement.
Technical Troubleshooting and Issue Resolution:
Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
Provide advanced guidance on platform features, addressing detailed “how-to” inquiries with step-by-step support.
Offer Management and Execution Support:
Oversee and execute intricate offer configurations, ensuring accuracy across front-end and back-end systems.
Conduct thorough testing and validation of offers to confirm alignment with client goals and functionality.
Provide insights and best practices to optimize offer setups and improve client outcomes.
Feedback Integration and Resource Optimization:
Other Duties:
Competitive base salary
Remote-based position within the U.S.
Comprehensive benefits package including health, dental and vision insurance, and supplemental benefits options
401(k) retirement plan
Flexible Paid Time Off
Opportunities for professional growth and development within an innovative and forward-thinking organization
California Privacy Notice: Personnel and Job Applicants
FEVO, Inc. (“Company”, “we” or “us”) has issued this California Privacy Notice (this “Notice”) to describe how we handle Personal Information that we collect and process about our Personnels and job applicants who are residents of California (collectively referred to as “you”) applying for a job at or working for Company in the United States. The term “Personnel” includes employees and independent contractors, including contingent workers, temporary workers, and interns. This categorization is for convenience and does not demonstrate or establish any particular employee, contractor or other status.
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.
Please take the time to read and understand this Notice, which should be read in conjunction with our other corporate policies and procedures. When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.
If you have any comments or questions about this Notice, please contact us at the contact details in Section 11 below.
The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.
In the course of your employment or engagement with Company, or when making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.
The types of Personal Information we may process include, but are not limited to:
Identification data – such as your name, gender, photograph, date of birth, employee IDs.
Contact details – such as home and business address, telephone/email addresses, emergency contact details.
Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.
Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).
Government identifiers – such as government issued ID/passport, immigration/visa status, or social security numbers.
Information on your spouse/partner and/or dependents – such as your marital status, identification and contact data about them and information relevant to any Company benefits extended to such people.
Financial information – such as bank details, tax information, withholdings, salary, benefits, expenses, company allowances, stock and equity grants.
IT information – information required to provide access to company IT systems and networks (and information collected by / through those systems) such as IP addresses, log files and login information.
We may also process Sensitive Personal Information relating to you (and your spouse/partner and/or dependents). The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, sex life, or sexual orientation (“Sensitive Personal Information”). We do not sell Sensitive Personal Information collected under this Notice.
We may need to collect, or request on a voluntary disclosure basis (or involuntarily, if required by applicable law), some Sensitive Personal Information for legitimate employment-related purposes: for example, information about your racial/ethnic origin and gender for equal employment opportunity reporting purposes (in accordance with applicable law); or information about your physical or mental condition to provide work-related accommodations, health and insurance benefits to you and your dependents, or to manage absences from work.
Generally, you will have provided the information we hold about you, but there may be situations where we collect Personal Information or Sensitive Personal Information from other sources. For example, we may collect the following:
Certain background and other information from recruitment agencies, academic institutions, referees, background checking agencies and other third parties during your recruitment and/or employment/engagement.
Certain information on your performance, conduct or other information relevant to formal internal procedures (e.g., disciplinary or whistleblowing procedures), from clients or other organizations with whom you work.
Information on your training and development from external training partners and information about your experience and impressions of Company through external survey providers.
Information about your health, including your fitness to carry out work and/or any accommodations or adjustments to be considered from a health care provider (as permitted by applicable law).
Information on accidents or incidents from Company’s insurance brokers, insurers and their appointed agents, where they are involved.
Information on tax payable from tax authorities and Company’s appointed payroll agents and tax/financial advisers.
Information collected through Company’s IT systems and other devices.
Information about your entitlement to participate in, or receive payments or benefits under, any insurance or pension plan or program provided by Company, from the relevant benefit provider or its appointed agent.
Information from publicly available sources (e.g. news sources and/or from social media platforms) in connection with any investigation or formal procedure concerning the same (for instance, for the investigation of an allegation that a Personnel has breached our rules on social media use or conduct generally).
(i) Recruitment purposes
If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.
If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Personnel record.
If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.
(ii) Employment or work-related purposes
Once you become a Company Personnel, we may collect and use your Personal Information for the purpose of managing our employment or working relationship with you – for example, your employment records and contract information if you have a contract (so we can manage our employment relationship with you), your bank account and salary details (so we can pay you), your equity grants (for stock and benefits plans administration), if any, and details of your spouse and dependents (for emergency contact, tax and benefits purposes).
We may process our Personnels’ Personal Information through a Professional Employer Organization (“PEO”) or other human resources system (“HR System”), which provides tools that help us to administer HR and Personnel compensation and benefits. This will involve maintaining your Personal Information in, or transferring it to, our PEO or HR System provider’s servers in the United States. Company may host these servers or utilize third party servers.
(iii) The Company global directory
We maintain a global directory of Personnels that contains your professional contact details (such as your name, location, photo, job title and contact details). This information will be available to everyone in the Company to facilitate global cooperation, communication and teamwork.
(iv) Other legitimate business purposes
We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as:
to help us conduct our business more effectively and efficiently – for example, for general HR resourcing, reporting or analytics, IT security/management, business continuity purposes, accounting purposes, or financial planning;
to investigate violations of law or breaches of our own internal policies and more generally to protect the rights and interests of Company’s group, our employees, applicants and others. For instance, we may monitor your browsing or communications activity or location when using our devices or systems, if we suspect that you have been involved in phishing scams, fraudulent activity or activities in competition with or inconsistent with your work for Company.
to help secure our networks and systems from unauthorized access, scams, and malicious code. For instance, we may monitor and review electronic mail communications sent or received using Company issued devices or accounts, or stored on or using such a device or account. We may also monitor and record each website visit, each chat session, newsgroup post, e-mail message, and each file transfer into and out of our systems and networks. Company may monitor this activity at any time, and, to the extent permitted by laws, users of our networks and systems should not expect privacy when using these systems and devices.
in accordance with our Personal Device Policy. For instance, we may deploy security software on your personal device that monitors URLs for phishing risks and other security threats.
to foster diversity, inclusion, and a welcoming work culture.
Company may use video cameras and recording equipment for its premises, offices, and facilitates, and stores information captured by this equipment, in order to secure its networks, systems, and property, and may monitor access and use of its systems using this equipment.
(v) Law-related and other purposes
We also may retain and use your Personal Information where we consider it necessary for complying with laws and regulations, including collecting and disclosing Personnel Personal Information as required by law (e.g. for tax, health and safety, anti-discrimination and other employment laws), under judicial authorization, to protect your vital interests (or those of another person), or to exercise or defend the legal rights of the Company global group of companies.
We take care to allow access to Personal Information only to those who require such access to perform their tasks and duties, and to third parties who have a legitimate business purpose or other lawful ground for accessing it. Whenever we permit a third party to access Personal Information, we will implement appropriate measures designed to ensure the information is used in a manner consistent with this Notice.
(i) Transfers to third party service providers
In addition, we may make certain Personal Information available to third parties who provide services to us. We do so on a “need to know basis” and in accordance with applicable data privacy laws.
For example, some of this information will be made available to:
our benefit/reward plans service providers (including retirement plan and medical insurance providers);
service providers who provide us with payroll, tax and expense administration support services;
providers of our HR Platform, including our recruitment platform;
service providers who provide, support and maintain our IT, security, and communications infrastructure (including for data storage purposes) and/or provide business continuity services;
service providers who assist in the coordination and provision of relocation, travel and/or travel permit services (in connection with work-related travel);
service providers who provide services in relation to staff training and/or qualifications and staff surveys, e.g.; and
auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under a contractual prohibition of using the Personal Information for any other purpose.
(ii) Transfers to other third parties
We may also disclose Personal Information to third parties on other lawful grounds, including:
Where you have provided your consent;
To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;
In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);
As necessary to establish, exercise or defend against potential, threatened or actual legal claims;
Where necessary to protect your vital interests or those of another person; and/or
In connection with the sale, assignment or other transfer of all or part of our business.
We do not sell the Personal Information we collect from and about you as described in Sections 2-4.
In the past 12 months, we have collected some or all of the categories of Personal Information described in the table below, which further describes the business or commercial purpose(s) for which the Personal Information was collected and the entities to whom such information has been disclosed within the last 12 months.
Category
Examples
Purposes
Disclosed to
Identifiers
Name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, device, browser, email address, account name, or other similar identifiers
Recruitment; employment or work related purposes; inclusion in the Company Global Directory; other business purposes set forth in Section 4 of the Notice
Service providers; public or governmental authorities
Personnel or applicant records information
Name, signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, or other similar information. Some personal information included in this category may overlap with other categories
Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice
Service providers; public or governmental authorities
Characteristics of protected classifications under California or federal law
Age, race, color, ancestry, national origin, citizenship, religion or creed, marital or familial status, medical condition, physical or mental disability, sex, veteran or military status, genetic information, and other similar information
Recruitment; employment or work related purposes
Service providers; public or governmental authorities
Internet or other similar network activity information
Browsing history, search history, information regarding consumer’s interaction with Company’s systems
Security and fraud prevention
Service providers
Sensory data
Photo(s) of you
Security and fraud prevention; inclusion in the Company Global Directory
Service providers
Professional or employment-related information
Employer, employment history, resumes and CVs, background checks, and other employment-related information
Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice
Service providers; public or governmental authorities
Sensitive personal information
Social security, driver’s license, state ID, or passport number; racial or ethnic origin
Recruitment; employment or work related purposes
Service providers
The Personal Information described in the table above is collected directly from you, or from the sources set forth in the Notice at Section 3, “Sources of Personal Information.” In addition to the parties described above, we may disclose your Personal Information to other third parties for legal, security, or safety purposes; to regulatory authorities, courts, and government agencies if required by applicable law; or with a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries, or other assets.
We never sell your Personal Information (as the term “sell” is defined under the CCPA), nor do we share it with third parties for the purposes of cross-context behavioral advertising. However, we may use de-identified, anonymized, or aggregated versions of your Personal Information for any purpose. If we do de-identify Personal Information, we shall maintain and use such information in de-identified form and will not to attempt to re-identify the information, except as permitted by the CCPA.
Your California Privacy Rights
Right to Know
As a California consumer, you have the right to request that we disclose certain information to you about our collection, use, disclosure, or sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, and subject to certain limitations that we describe below, we will disclose such information. You have the right to request any or all of the following:
The categories of Personal Information that we have collected about you.
The categories of sources from which the Personal Information is collected.
Our business or commercial purpose for collection, use, or disclosure of that Personal Information.
The categories of third parties with whom we sell or share that personal information.
You have the right to request a copy of Personal Information we have collected and maintained about you in the past 12 months. The CCPA allows you to request this information from us up to twice during a 12-month period. We will provide our response in a readily usable (in most cases, electronic) format.
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies. For example, we may deny your deletion request if retention of the Personal Information is:
Necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Reasonably anticipated within the context of your employment or engagement, or application for employment, with us;
For solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Necessary to comply with a legal obligation; or
Otherwise necessary for internal use in a lawful manner that is compatible with the context in which you provided the Personal Information.
You have the right to request the correction of any Personal Information we maintain about you.
You have the right to limit the use or disclosure of your Sensitive Personal Information (“SPI”) if we are using your SPI beyond what is reasonable and proportionate within the context of your relationship with us as an employee or job applicant. You can make a request for us to limit the use or disclosure of your SPI by emailing us at [email protected].
You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights.
To exercise the rights described above, please submit a request to us by contacting us at [email protected].
After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal information, we may contact you for more information, or we may not be able to meet your request.
Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.
We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the CCPA allows us up to 90 days to respond. We may contact you within 45 days from the date you contacted us to inform you if we need more time to respond.
Personal Information will be stored in accordance with applicable laws and kept as long as Company has an ongoing legitimate business need to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally this means your Personal Information will be retained until the end or your employment, employment application, or work relationship with us plus a reasonable period of time thereafter to respond to employment or work-related inquiries, comply with regulatory obligations, or to deal with any legal matters (e.g. judicial or disciplinary actions), document the proper deductions during and on termination of your employment or work relationship (e.g. to tax authorities), or to provide you with ongoing pensions or other benefits.
This Notice may be updated periodically to reflect changes in our privacy practices. In such cases, we will indicate at the top of the Notice when it was most recently updated, and if we make a material change, we will inform you, for example, on our intranet or by company-wide email. We encourage you to check back periodically in order to ensure you are aware of the most recent version of this Notice. Please note that Company does not discriminate against those who exercise their rights under applicable data protection laws.
If you have any questions, comments, or complaints about how we use your information, or would like to exercise any rights that you may have under the CCPA, please address any questions or requests relating to this Notice to [email protected] or alternatively, you can raise any concerns with your VP of Human Resources If you have disabilities, you may access this notice in an alternative format by contacting [email protected].
$55,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages partner support team, resolves complex technical issues, coordinates with cross-functional teams, and drives partner satisfaction through proactive engagement and troubleshooting.
THE ROLE:
At FEVO, we are dedicated to enhancing client success through comprehensive support and continuous improvement. Our Partner Support Team is crucial in ensuring seamless offer management, technical troubleshooting, and ongoing client engagement. The Partner Support Manager plays a critical role in managing complex client interactions, ensuring timely and accurate support, and driving partner satisfaction through proactive engagement and troubleshooting. This role will tackle advanced technical issues, execute complex offer configurations, and maintain close alignment with the Success, Training, Product, and Tech teams to meet high standards of service.
This position reports directly to our Senior Manager, Partner Support. As a team member, you’ll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships in addition to creating exciting and innovative products.
This is a remote-based position in the U.S., with a salary range of $55,000 to $65,000 per year.
Proven ability to manage and lead teams, with experience mentoring associates and fostering a collaborative, high-performance culture.
Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.
Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.
Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.
Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.
Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.
Willingness to collaborate with the Partner Support Associates, Implementation, Customer Support, and Tech teams to deliver high-quality, client-centered support.
Qualifications:
Proven ability to contribute to foster a collaborative, high-performance culture.
Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.
Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.
Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.
Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.
Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.
Willingness to collaborate cross-functionally to deliver high-quality, client-centered support.
Tech Stack:
Salesforce CRM + Service
Ticket Management - JIRA, Monday.com
Slack
G-Suite
KEY RESPONSIBILITIES
Client Management and Operational Execution:
Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.
Promptly address the day-to-day needs of client accounts and deliver tailored platform recommendations.
Advanced Case Handling and Escalation Management:
Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.
Collaborate with Product and Technical teams for cases requiring specialized expertise or technical intervention.
Document escalation actions and resolutions to support knowledge sharing and process improvement.
Technical Troubleshooting and Issue Resolution:
Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
Provide advanced guidance on platform features, addressing detailed “how-to” inquiries with step-by-step support.
Offer Management and Execution Support:
Oversee and execute intricate offer configurations, ensuring accuracy across front-end and back-end systems.
Conduct thorough testing and validation of offers to confirm alignment with client goals and functionality.
Provide insights and best practices to optimize offer setups and improve client outcomes.
Feedback Integration and Resource Optimization:
Other Duties:
Competitive base salary
Remote-based position within the U.S.
Comprehensive benefits package including health, dental and vision insurance, and supplemental benefits options
401(k) retirement plan
Flexible Paid Time Off
Opportunities for professional growth and development within an innovative and forward-thinking organization
California Privacy Notice: Personnel and Job Applicants
FEVO, Inc. (“Company”, “we” or “us”) has issued this California Privacy Notice (this “Notice”) to describe how we handle Personal Information that we collect and process about our Personnels and job applicants who are residents of California (collectively referred to as “you”) applying for a job at or working for Company in the United States. The term “Personnel” includes employees and independent contractors, including contingent workers, temporary workers, and interns. This categorization is for convenience and does not demonstrate or establish any particular employee, contractor or other status.
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.
Please take the time to read and understand this Notice, which should be read in conjunction with our other corporate policies and procedures. When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.
If you have any comments or questions about this Notice, please contact us at the contact details in Section 11 below.
The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.
In the course of your employment or engagement with Company, or when making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.
The types of Personal Information we may process include, but are not limited to:
Identification data – such as your name, gender, photograph, date of birth, employee IDs.
Contact details – such as home and business address, telephone/email addresses, emergency contact details.
Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.
Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).
Government identifiers – such as government issued ID/passport, immigration/visa status, or social security numbers.
Information on your spouse/partner and/or dependents – such as your marital status, identification and contact data about them and information relevant to any Company benefits extended to such people.
Financial information – such as bank details, tax information, withholdings, salary, benefits, expenses, company allowances, stock and equity grants.
IT information – information required to provide access to company IT systems and networks (and information collected by / through those systems) such as IP addresses, log files and login information.
We may also process Sensitive Personal Information relating to you (and your spouse/partner and/or dependents). The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, sex life, or sexual orientation (“Sensitive Personal Information”). We do not sell Sensitive Personal Information collected under this Notice.
We may need to collect, or request on a voluntary disclosure basis (or involuntarily, if required by applicable law), some Sensitive Personal Information for legitimate employment-related purposes: for example, information about your racial/ethnic origin and gender for equal employment opportunity reporting purposes (in accordance with applicable law); or information about your physical or mental condition to provide work-related accommodations, health and insurance benefits to you and your dependents, or to manage absences from work.
Generally, you will have provided the information we hold about you, but there may be situations where we collect Personal Information or Sensitive Personal Information from other sources. For example, we may collect the following:
Certain background and other information from recruitment agencies, academic institutions, referees, background checking agencies and other third parties during your recruitment and/or employment/engagement.
Certain information on your performance, conduct or other information relevant to formal internal procedures (e.g., disciplinary or whistleblowing procedures), from clients or other organizations with whom you work.
Information on your training and development from external training partners and information about your experience and impressions of Company through external survey providers.
Information about your health, including your fitness to carry out work and/or any accommodations or adjustments to be considered from a health care provider (as permitted by applicable law).
Information on accidents or incidents from Company’s insurance brokers, insurers and their appointed agents, where they are involved.
Information on tax payable from tax authorities and Company’s appointed payroll agents and tax/financial advisers.
Information collected through Company’s IT systems and other devices.
Information about your entitlement to participate in, or receive payments or benefits under, any insurance or pension plan or program provided by Company, from the relevant benefit provider or its appointed agent.
Information from publicly available sources (e.g. news sources and/or from social media platforms) in connection with any investigation or formal procedure concerning the same (for instance, for the investigation of an allegation that a Personnel has breached our rules on social media use or conduct generally).
(i) Recruitment purposes
If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.
If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Personnel record.
If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.
(ii) Employment or work-related purposes
Once you become a Company Personnel, we may collect and use your Personal Information for the purpose of managing our employment or working relationship with you – for example, your employment records and contract information if you have a contract (so we can manage our employment relationship with you), your bank account and salary details (so we can pay you), your equity grants (for stock and benefits plans administration), if any, and details of your spouse and dependents (for emergency contact, tax and benefits purposes).
We may process our Personnels’ Personal Information through a Professional Employer Organization (“PEO”) or other human resources system (“HR System”), which provides tools that help us to administer HR and Personnel compensation and benefits. This will involve maintaining your Personal Information in, or transferring it to, our PEO or HR System provider’s servers in the United States. Company may host these servers or utilize third party servers.
(iii) The Company global directory
We maintain a global directory of Personnels that contains your professional contact details (such as your name, location, photo, job title and contact details). This information will be available to everyone in the Company to facilitate global cooperation, communication and teamwork.
(iv) Other legitimate business purposes
We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as:
to help us conduct our business more effectively and efficiently – for example, for general HR resourcing, reporting or analytics, IT security/management, business continuity purposes, accounting purposes, or financial planning;
to investigate violations of law or breaches of our own internal policies and more generally to protect the rights and interests of Company’s group, our employees, applicants and others. For instance, we may monitor your browsing or communications activity or location when using our devices or systems, if we suspect that you have been involved in phishing scams, fraudulent activity or activities in competition with or inconsistent with your work for Company.
to help secure our networks and systems from unauthorized access, scams, and malicious code. For instance, we may monitor and review electronic mail communications sent or received using Company issued devices or accounts, or stored on or using such a device or account. We may also monitor and record each website visit, each chat session, newsgroup post, e-mail message, and each file transfer into and out of our systems and networks. Company may monitor this activity at any time, and, to the extent permitted by laws, users of our networks and systems should not expect privacy when using these systems and devices.
in accordance with our Personal Device Policy. For instance, we may deploy security software on your personal device that monitors URLs for phishing risks and other security threats.
to foster diversity, inclusion, and a welcoming work culture.
Company may use video cameras and recording equipment for its premises, offices, and facilitates, and stores information captured by this equipment, in order to secure its networks, systems, and property, and may monitor access and use of its systems using this equipment.
(v) Law-related and other purposes
We also may retain and use your Personal Information where we consider it necessary for complying with laws and regulations, including collecting and disclosing Personnel Personal Information as required by law (e.g. for tax, health and safety, anti-discrimination and other employment laws), under judicial authorization, to protect your vital interests (or those of another person), or to exercise or defend the legal rights of the Company global group of companies.
We take care to allow access to Personal Information only to those who require such access to perform their tasks and duties, and to third parties who have a legitimate business purpose or other lawful ground for accessing it. Whenever we permit a third party to access Personal Information, we will implement appropriate measures designed to ensure the information is used in a manner consistent with this Notice.
(i) Transfers to third party service providers
In addition, we may make certain Personal Information available to third parties who provide services to us. We do so on a “need to know basis” and in accordance with applicable data privacy laws.
For example, some of this information will be made available to:
our benefit/reward plans service providers (including retirement plan and medical insurance providers);
service providers who provide us with payroll, tax and expense administration support services;
providers of our HR Platform, including our recruitment platform;
service providers who provide, support and maintain our IT, security, and communications infrastructure (including for data storage purposes) and/or provide business continuity services;
service providers who assist in the coordination and provision of relocation, travel and/or travel permit services (in connection with work-related travel);
service providers who provide services in relation to staff training and/or qualifications and staff surveys, e.g.; and
auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under a contractual prohibition of using the Personal Information for any other purpose.
(ii) Transfers to other third parties
We may also disclose Personal Information to third parties on other lawful grounds, including:
Where you have provided your consent;
To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;
In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);
As necessary to establish, exercise or defend against potential, threatened or actual legal claims;
Where necessary to protect your vital interests or those of another person; and/or
In connection with the sale, assignment or other transfer of all or part of our business.
We do not sell the Personal Information we collect from and about you as described in Sections 2-4.
In the past 12 months, we have collected some or all of the categories of Personal Information described in the table below, which further describes the business or commercial purpose(s) for which the Personal Information was collected and the entities to whom such information has been disclosed within the last 12 months.
Category
Examples
Purposes
Disclosed to
Identifiers
Name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, device, browser, email address, account name, or other similar identifiers
Recruitment; employment or work related purposes; inclusion in the Company Global Directory; other business purposes set forth in Section 4 of the Notice
Service providers; public or governmental authorities
Personnel or applicant records information
Name, signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, or other similar information. Some personal information included in this category may overlap with other categories
Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice
Service providers; public or governmental authorities
Characteristics of protected classifications under California or federal law
Age, race, color, ancestry, national origin, citizenship, religion or creed, marital or familial status, medical condition, physical or mental disability, sex, veteran or military status, genetic information, and other similar information
Recruitment; employment or work related purposes
Service providers; public or governmental authorities
Internet or other similar network activity information
Browsing history, search history, information regarding consumer’s interaction with Company’s systems
Security and fraud prevention
Service providers
Sensory data
Photo(s) of you
Security and fraud prevention; inclusion in the Company Global Directory
Service providers
Professional or employment-related information
Employer, employment history, resumes and CVs, background checks, and other employment-related information
Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice
Service providers; public or governmental authorities
Sensitive personal information
Social security, driver’s license, state ID, or passport number; racial or ethnic origin
Recruitment; employment or work related purposes
Service providers
The Personal Information described in the table above is collected directly from you, or from the sources set forth in the Notice at Section 3, “Sources of Personal Information.” In addition to the parties described above, we may disclose your Personal Information to other third parties for legal, security, or safety purposes; to regulatory authorities, courts, and government agencies if required by applicable law; or with a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries, or other assets.
We never sell your Personal Information (as the term “sell” is defined under the CCPA), nor do we share it with third parties for the purposes of cross-context behavioral advertising. However, we may use de-identified, anonymized, or aggregated versions of your Personal Information for any purpose. If we do de-identify Personal Information, we shall maintain and use such information in de-identified form and will not to attempt to re-identify the information, except as permitted by the CCPA.
Your California Privacy Rights
Right to Know
As a California consumer, you have the right to request that we disclose certain information to you about our collection, use, disclosure, or sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, and subject to certain limitations that we describe below, we will disclose such information. You have the right to request any or all of the following:
The categories of Personal Information that we have collected about you.
The categories of sources from which the Personal Information is collected.
Our business or commercial purpose for collection, use, or disclosure of that Personal Information.
The categories of third parties with whom we sell or share that personal information.
You have the right to request a copy of Personal Information we have collected and maintained about you in the past 12 months. The CCPA allows you to request this information from us up to twice during a 12-month period. We will provide our response in a readily usable (in most cases, electronic) format.
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies. For example, we may deny your deletion request if retention of the Personal Information is:
Necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Reasonably anticipated within the context of your employment or engagement, or application for employment, with us;
For solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Necessary to comply with a legal obligation; or
Otherwise necessary for internal use in a lawful manner that is compatible with the context in which you provided the Personal Information.
You have the right to request the correction of any Personal Information we maintain about you.
You have the right to limit the use or disclosure of your Sensitive Personal Information (“SPI”) if we are using your SPI beyond what is reasonable and proportionate within the context of your relationship with us as an employee or job applicant. You can make a request for us to limit the use or disclosure of your SPI by emailing us at [email protected].
You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights.
To exercise the rights described above, please submit a request to us by contacting us at [email protected].
After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal information, we may contact you for more information, or we may not be able to meet your request.
Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.
We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the CCPA allows us up to 90 days to respond. We may contact you within 45 days from the date you contacted us to inform you if we need more time to respond.
Personal Information will be stored in accordance with applicable laws and kept as long as Company has an ongoing legitimate business need to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally this means your Personal Information will be retained until the end or your employment, employment application, or work relationship with us plus a reasonable period of time thereafter to respond to employment or work-related inquiries, comply with regulatory obligations, or to deal with any legal matters (e.g. judicial or disciplinary actions), document the proper deductions during and on termination of your employment or work relationship (e.g. to tax authorities), or to provide you with ongoing pensions or other benefits.
This Notice may be updated periodically to reflect changes in our privacy practices. In such cases, we will indicate at the top of the Notice when it was most recently updated, and if we make a material change, we will inform you, for example, on our intranet or by company-wide email. We encourage you to check back periodically in order to ensure you are aware of the most recent version of this Notice. Please note that Company does not discriminate against those who exercise their rights under applicable data protection laws.
If you have any questions, comments, or complaints about how we use your information, or would like to exercise any rights that you may have under the CCPA, please address any questions or requests relating to this Notice to [email protected] or alternatively, you can raise any concerns with your VP of Human Resources If you have disabilities, you may access this notice in an alternative format by contacting [email protected].
$55,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Handle student support interactions across multiple channels (calls, chat, email, texts) while using AI tools to provide consistent, accurate assistance and escalate complex issues.
ABOUT THIS POSITION
First and foremost, as a Customer Experience Advisor, you will ensure that students’ needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, you handle dynamic, high-pressure situations with a ridiculously positive attitude while staying calm and collected. You understand how customer experience contributes to the overall success of Aceable and are driven by supporting the needs and growth of others.
WHAT YOU’LL DO
WHAT YOU’LL NEED
BONUS POINTS
ABOUT ACEABLE
Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.
After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!
Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.
ABOUT THE CX TEAM
The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills.
ACEABLE PERKS
At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!
*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.
Compensation: $16.00 / hour
