Customer Support Specialist (Arabic) | Remote

 

We are actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels.

You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.

 

Key Responsibilities

 

1) Customer Communication

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
• Provide accurate information about products, services, and processes
• Maintain clear, professional, and empathetic communication

2) Issue Resolution

• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to appropriate teams

3) Case Management

• Document all customer interactions in CRM or support systems
• Track open cases and follow up to ensure timely resolution
• Maintain accurate and up-to-date customer records

4) Quality and Service Standards

• Ensure all responses meet company quality and communication standards
• Handle complaints with professionalism and empathy
• Support continuous improvement by identifying recurring issues

5) Team Collaboration

• Work closely with internal teams to resolve customer concerns
• Participate in training sessions and team meetings
• Stay updated on product changes, policies, and procedures

 

Required Skills and Qualifications

• Fluency in Arabic (written and spoken) and good English skills
• Strong communication and interpersonal abilities
• Customer-focused mindset with empathy and patience
• Ability to handle multiple tasks in a fast-paced environment
• Basic computer skills and familiarity with digital tools
• Problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Previous customer support experience is a plus

 

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with updated operating system
• Quiet and professional workspace
• Familiarity with email, chat tools, and CRM systems (preferred)

 

What We Offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment

 

Keywords

Customer support • Arabic speaker • Remote work • Customer service • CRM systems • Communication skills • Problem-solving • Multilingual support • Work from home • Customer experience • Service representative

 

 

Start Date: ASAPJob description:Job Title: CSR/Data Entry Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: H2 Function/Department: Health Plan and Healthcare Services Reporting to: Team Lead/Supervisor - Operations Pay : $14 Schedule: Monday-Friday 1.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

Our Client Success team ensures that every client has a seamless, positive, and results-driven experience. Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our sales, operations, and technology teams to deliver what has been sold while creating lasting client value.

This role is about more than project management. It requires taking ownership, anticipating needs, solving problems before they escalate, and helping clients see how their programs connect to their broader business goals. We rely on our Coordinators to be proactive, resourceful, and committed to client success, turning everyday interactions into long-term partnerships.

Location: United States

What you’ll do

• Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals.
• Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise.
• Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes.
• Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
• Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
• Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.
• Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard.

Who you are

• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom.
• Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
• Highly organized, able to juggle multiple accounts while still giving each client personal attention and care.
• Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers.
• Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals.
• Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date.
• Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations.
• A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Annual pay range

$50,000—$59,000 USD

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

Overview:

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address them, and recruit new experts into Guidepoint’s global network of more than 1,750,000 Advisors. The role offers exposure to a dynamic, results-oriented environment where strong judgment, responsiveness, and the ability to execute across multiple priorities are highly valued. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

Who We Are:

• High-performing team driven by execution, accountability, and consistent client impact
• Client-centric culture where responsiveness, resourcefulness, and attention to detail define how we operate
• Team committed to developing talent through hands-on mentorship, coaching, and leadership support
• Workplace that embeds continuous learning and career development as a core part of how we grow and excel
• Environment where strong performers take on increasing leadership, commercial responsibility, and client ownership
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory

What You Will Own:

• Recruit new experts into Guidepoint’s network and engage them for client consultations
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution

What you have:

• Bachelor’s degree, with minimum 3.0 GPA or higher required
• Previous relevant internship, volunteer, or extracurricular experience
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Associates:

• Are ambitious and thrive in competitive and fast paced environments
• Are motivated to build client facing careers in consulting, advisory, investment research, account management, customer success or sales
• Quickly understand the commercial context behind client requests and identify the most relevant experts
• Demonstrate strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines
• Are comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs
• Are resourceful, intellectually curious, and are driven to continuously learn
• Communicate clearly and professionally, both verbally and in writing
• Demonstrate strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively

What We Offer:

The annual base salary for this position is $70,000. Additionally, this role is eligible for a yearly bonus of up to $4,000 based on performance.

For strong performers, this role offers an accelerated path to greater responsibility and increased earnings potential. High-performing Associates may be promoted to a Project Manager after as little as six months, based on consistently delivering strong performance and professional readiness. This progression includes a base salary of $75,000, eligibility to earn monthly commission on applicable client-facing project work, and earlier direct exposure to clients.

You will also be eligible for the following benefits:

• 15 days of PTO, 10 paid holidays, and sick leave
• Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
• 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
• Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
• Unlimited access to self-paced learning through LinkedIn Learning
• In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
• Annual company-sponsored athletic leagues and wellness activities
• Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
• Casual work environment with regular team-building events and social activities

Interview Process:

• Initial conversation with a member of the Talent Acquisition team

• Interview with the hiring manager(s)

• Mock assessment

  • Complete a timed simulated client request project and gain more insight into the role

• On-site interview with team members

• Final decision and feedback

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600+ employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

AI Disclosure

For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact talentacquisition@guidepoint.com

#LI-RM3

#LI-HYBRID

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$70,000—$70,000 USD

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we’re the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

As a Customer Experience Apprentice at Syndigo, responsibilities include the following:

• Ser responsável pela jornada do cliente a partir do fechamento do contrato. Isso envolve a apresentação da solução contratada, direcionamento para próximos passos e acompanhamento de todo o processo até a sua finalização.
• Atuar com o cliente para antecipar necessidades, identificar desafios e oportunidades, construir um relacionamento duradouro, comunicar os benefícios da solução contratada, bem como os resultados positivos ao longo da jornada.
• Capacitar os clientes no uso das ferramentas por meio de treinamentos online e apresentações personalizadas.
• Atender às demandas internas e externas dos clientes via e-mail, ligação, videochamada e aplicativo de mensagem, estabelecendo um relacionamento com foco na retenção do cliente.
• Ser responsável pelo atendimento, engajamento, usabilidade e satisfação do cliente com as nossas soluções.

Desired Skills and Experience:

• Forte capacidade de apresentação e treinamento;
• Organização;
• Relacionamento interpessoal;
• Proatividade;
• Boa comunicação;
• Capacidade de realizar multitarefas, priorizar e cumprir prazos de entrega;
• Experiência anterior em Customer Success, Atendimento ao Cliente ou função similar, preferencialmente em um ambiente de software ou tecnologia.

Why join Syndigo?

We are the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem. We foster business between industries and retailers across South America.

Syndigo offers much more than qualified registration: it captures, validates and distributes more than 160 information and images of products with quality assurance for physical and digital sales channels. It is a platform prepared for product launches, anticipation of the sales cycle and centralized portfolio management.

We connect industries and retailers across the country with product information and images to meet the demands of digital transformation and increase the efficiency of different processes in both retail and industry.

Syndigo is an equal opportunity employer and is committed to providing employees and candidates with an environment free from discrimination and harassment. All employment decisions at Syndigo are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment, regardless of race, color, age, religion, sex, gender identity, sexual orientation, nationality, family or parental status, veteran or disability or any other status protected by laws or regulations in the locations where we act.

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a “reasonable time” after applications are submitted. This data is stored for Syndigo’s internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

We have a strong need for a Bilingual (fluent in Spanish) Collectors to join Roadrunner’s Operations Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our portfolio of  loans. Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual.  You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon –Fri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm.  Up to two Saturdays per month 8:00am to Noon.  May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.

Responsibilities:

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Requirements:

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
• Basic understanding of finance/lending; Lease servicing experience a plus.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
• Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
• Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We’re looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who’s ready to grow into a client-facing technical career. You’ll learn from experienced team members while contributing to real implementations from day one.

The Role:

As an Implementation Specialist, you will support full-cycle implementations of Baytek’s LIMS/QC solutions for refinery and chemical manufacturing clients. Working alongside senior team members, you’ll help configure workflows, assist with training, and learn to translate real-world lab processes into reliable system configurations. Over time, you’ll take on increasing ownership of project tasks and client interactions.This position blends lab knowledge, technical learning, process improvement, and customer collaboration—with a strong emphasis on mentorship and professional development.

Key Responsibilities

Implementation Support & Customer Collaboration

• Support senior implementation leads during customer deployments, learning the end-to-end project lifecycle.
• Assist in gathering requirements from customer stakeholders (Lab, Operations, Engineering, IT, Compliance) and documenting lab processes.
• Help coordinate project tasks and track milestones to support on-time delivery.

LIMS Configuration & Workflow Design

• Assist with configuring LIMS/QC workflows, including refinery sample tracking (units, tanks, streams), QC testing and results validation, and product release processes.
• Learn to align configurations with ASTM-based testing and refinery quality operations under the guidance of senior team members.
• Support instrument integration tasks and help document workflow configurations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training Support & Documentation

• Assist in delivering training sessions for lab teams (chemists, technicians, supervisors) across varying technical skill levels.
• Help create and maintain documentation and knowledge transfer materials (SOPs, job aids, configuration notes).
• Support rollout readiness activities, including preparing training environments and organizing materials.

Troubleshooting & Learning

• Assist with troubleshooting technical and process-related issues during implementation and go-live support.
• Learn to identify opportunities to improve lab workflows, data quality, and reporting through system optimization.
• Provide observations and feedback to senior team members to support product improvement efforts.

Professional Development

• Actively participate in team learning through templates, best practices, and reusable configuration patterns.
• Build domain expertise in refinery lab operations, LIMS technology, and implementation methodology.
• Pursue relevant certifications or training as recommended by your manager.

Minimum Qualifications:

• 1–3 years of laboratory experience in a refinery, petrochemical, industrial, or related lab environment (hands-on bench work, co-op, or internship experience counts).
• Foundational knowledge of one or more of the following: ASTM-aligned lab testing practices, instrument operation and calibration basics, or quality systems and compliance concepts.
• Strong communication skills and a willingness to learn customer-facing responsibilities.
• Problem-solving mindset with attention to detail.
• Willingness to travel 25–50% across North America.
• Bachelor’s degree in Chemistry, Chemical Engineering, or a related scientific field (or equivalent experience).

Preferred Qualifications:

• Exposure to LIMS software in any capacity (user, administrator, or implementation support).
• Familiarity with refinery products and blending operations (gasoline, diesel, bunker fuel).
• Basic working knowledge of SQL, Excel data handling, or general IT concepts.
• Experience writing SOPs, work instructions, or technical documentation.
• Interest in process improvement and workflow optimization.

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

Job Type: Independent Contractor Employer: Procom Reference code: 132741 Primary Location: Anywhere in Canada (remote) All Available Locations: Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB;...

Somos a Revvo, uma das principais empresas de aprendizagem digital corporativa do Brasil. Temos clientes em mais de 450 empresas da América Latina e treinamos mais de 3 milhões de colaboradores por ano. Estamos aqui para quebrar padrões e ajudar todas as empresas a concretizar seu potencial por meio do desenvolvimento de suas pessoas.

Buscamos profissionais alinhados aos nossos valores. Que tenham atitude de dono, focados no sucesso do cliente, com expertise em aprendizagem, que promovam a colaboração e a diversidade e sejam revolucionários em tudo o que fazem.

Se identifica com a gente? Então venha revolucionar a aprendizagem digital!

MISSÃO/ RESUMO:

O Analista de Service Desk é um profissional especializado em fornecer suporte técnico de primeira linha para usuários de plataformas educacionais tecnológicas.

Esse profissional atua como a principal interface entre os usuários finais e a empresa, lidando com questões técnicas, esclarecimentos e solução de incidentes.

Com profundo conhecimento sobre a plataforma, ele se esforça para garantir uma experiência do usuário sem interrupções e de maneira otimizada.

FORMAÇÃO/ CURSOS/ CERTIFICAÇÕES NECESSÁRIAS:

• Desejável: Superior completo.
  
  

PRINCIPAIS ATIVIDADES:

• Atender usuários via telefone, e-mail ou sistema, registrando, categorizando e priorizando as solicitações de forma clara e organizada;
• Solucionar dúvidas e orientar os usuários sobre o uso correto das plataformas e produtos educacionais da empresa;
• Acompanhar o status dos chamados, mantendo o usuário informado e garantindo a satisfação com o atendimento;
• Apoiar atividades de backoffice relacionadas ao suporte, como conferência de dados, atualização de cadastros e registros de interações;
• Participar de sessões de orientação com usuários, explicando o uso básico das ferramentas e funcionalidades das plataformas;
• Sinalizar para áreas internas problemas recorrentes ou sugestões de melhorias observadas no contato com os usuários;
• Contribuir para a criação e atualização de conteúdos de apoio, como perguntas frequentes, guias e tutoriais simples;
• Trabalhar em conformidade com as políticas internas de atendimento, qualidade e privacidade dos dados.
  
  

REQUISITOS E DESEJÁVEIS:

• Experiência anterior em atendimento ao cliente, suporte, call center ou backoffice;
• Boa comunicação oral e escrita, com foco em clareza, empatia e objetividade;
• Desejável: cursos ou capacitações em atendimento ao cliente, comunicação assertiva, resolução de conflitos;
• Ensino médio completo (superior cursando será um diferencial);
• Familiaridade com sistemas de registro de chamados (JIRA) será um diferencial.

Somos a Revvo, uma das principais empresas de aprendizagem digital corporativa do Brasil. Temos clientes em mais de 450 empresas da América Latina e treinamos mais de 3 milhões de colaboradores por ano. Estamos aqui para quebrar padrões e ajudar todas as empresas a concretizar seu potencial por meio do desenvolvimento de suas pessoas.

Buscamos profissionais alinhados aos nossos valores. Que tenham atitude de dono, focados no sucesso do cliente, com expertise em aprendizagem, que promovam a colaboração e a diversidade e sejam revolucionários em tudo o que fazem.

Se identifica com a gente? Então venha revolucionar a aprendizagem digital!

MISSÃO/ RESUMO:

O Analista de Service Desk é um profissional especializado em fornecer suporte técnico de primeira linha para usuários de plataformas educacionais tecnológicas.

Esse profissional atua como a principal interface entre os usuários finais e a empresa, lidando com questões técnicas, esclarecimentos e solução de incidentes.

Com profundo conhecimento sobre a plataforma, ele se esforça para garantir uma experiência do usuário sem interrupções e de maneira otimizada.

FORMAÇÃO/ CURSOS/ CERTIFICAÇÕES NECESSÁRIAS:

• Desejável: Superior completo.
  
  

PRINCIPAIS ATIVIDADES:

• Atender usuários via telefone, e-mail ou sistema, registrando, categorizando e priorizando as solicitações de forma clara e organizada;
• Solucionar dúvidas e orientar os usuários sobre o uso correto das plataformas e produtos educacionais da empresa;
• Acompanhar o status dos chamados, mantendo o usuário informado e garantindo a satisfação com o atendimento;
• Apoiar atividades de backoffice relacionadas ao suporte, como conferência de dados, atualização de cadastros e registros de interações;
• Participar de sessões de orientação com usuários, explicando o uso básico das ferramentas e funcionalidades das plataformas;
• Sinalizar para áreas internas problemas recorrentes ou sugestões de melhorias observadas no contato com os usuários;
• Contribuir para a criação e atualização de conteúdos de apoio, como perguntas frequentes, guias e tutoriais simples;
• Trabalhar em conformidade com as políticas internas de atendimento, qualidade e privacidade dos dados.
  
  

REQUISITOS E DESEJÁVEIS:

• Experiência anterior em atendimento ao cliente, suporte, call center ou backoffice;
• Boa comunicação oral e escrita, com foco em clareza, empatia e objetividade;
• Desejável: cursos ou capacitações em atendimento ao cliente, comunicação assertiva, resolução de conflitos;
• Ensino médio completo (superior cursando será um diferencial);
• Familiaridade com sistemas de registro de chamados (JIRA) será um diferencial.

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

Reporting to our Vice President of Charter Paul Egger, the Customer Service Representative (CSR) plays a critical role in converting inbound demand into booked charter revenue while delivering a high-quality customer experience. This position serves as the front line for customer engagement, managing the full lifecycle from initial inquiry through quotation, follow-up, and booking support. This is not a passive service role — the CSR is expected to actively drive conversion, respond with urgency, and contribute directly to revenue growth.

What You’ll Do:

• Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat

• Capture detailed trip requirements and generate accurate, timely quotations

• Proactively follow up on all quotes and leads to drive conversion to booked revenue

• Manage customer requests including trip changes, cancellations, and issue resolution

• Deliver fast, effective, and professional communication across all customer interactions

• Resolve customer issues with a focus on single-contact resolution whenever possible

• Maintain accurate records of all customer interactions and opportunities in internal systems

• Collaborate with operations teams to align customer needs with service availability

• Meet or exceed individual revenue, conversion, and responsiveness targets

• Contribute to overall team revenue and customer satisfaction goals

What You Bring to Zūm:

• High school diploma or equivalent required

• 1–3+ years of experience in a call center, customer service, or inside sales environment

• Experience handling high call/email/chat volume with strong responsiveness standards

• Demonstrated ability to manage customer interactions professionally and efficiently

• Strong written and verbal communication skills

• Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)

• Ability to prioritize and manage multiple tasks simultaneously

• Customer-focused with a high-quality, responsive approach to service delivery

• Sales-oriented — comfortable driving conversations toward booking and revenue conversion

• Strong problem-solving skills; able to assess situations quickly and identify effective solutions

• Operates with urgency in a high-volume, time-sensitive environment

Preferred

• Charter, transportation, or logistics experience

• Inside sales or quote-to-book conversion experience

• Bilingual (English/Spanish)

$53,000 - $63,000 a year

The targeted base salary range for this role is listed in the compensation section above. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DescriptionSupport the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.Perform (JP-EN, EN-JP) language translation and proofreading where necessary.Respond and support players...

Category: Mortgage Location: Ortigas, Alabang, Pampanga, or Cebu National Capital Region (Manila) Philippines Setup and Location: Work from Home Work Schedule:9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT Employment Type: Full-time Ready to do work that actually excites you?

About Lokal In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When our users have questions, run into issues, or need a hand — you’re the person they count on. As a Customer Success Specialist at NoGigiddy, you’ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.

RESPONSIBILITIES

Respond to user inquiries via email, chat, and social media channels in a timely and professional manner

Troubleshoot issues related to offers, account access, and platform navigation

Escalate complex issues to the appropriate team with full context and documentation

Maintain detailed records of user interactions in our support CRM

Identify recurring issues and report patterns to the product team

Contribute to the help center by writing and updating FAQ articles

Deliver consistently high CSAT scores through genuine, solution-focused support

REQUIREMENTS

No degree required

Prior customer support experience preferred but not required — we’ll train you

Clear, empathetic written and verbal communication

Patient and calm under pressure — you don’t match the energy of an upset user

Organized and able to manage a high volume of tickets without letting things slip

Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

BENEFITS

Hourly pay of $16–$22/hr

Fully remote

Paid training on all systems and product knowledge

Growth path into team lead or operations roles

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When our users have questions, run into issues, or need a hand — you’re the person they count on. As a Customer Success Specialist at NoGigiddy, you’ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.

RESPONSIBILITIES

Respond to user inquiries via email, chat, and social media channels in a timely and professional manner

Troubleshoot issues related to offers, account access, and platform navigation

Escalate complex issues to the appropriate team with full context and documentation

Maintain detailed records of user interactions in our support CRM

Identify recurring issues and report patterns to the product team

Contribute to the help center by writing and updating FAQ articles

Deliver consistently high CSAT scores through genuine, solution-focused support

REQUIREMENTS

No degree required

Prior customer support experience preferred but not required — we’ll train you

Clear, empathetic written and verbal communication

Patient and calm under pressure — you don’t match the energy of an upset user

Organized and able to manage a high volume of tickets without letting things slip

Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

BENEFITS

Hourly pay of $16–$22/hr

Fully remote

Paid training on all systems and product knowledge

Growth path into team lead or operations roles

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When our users have questions, run into issues, or need a hand — you’re the person they count on. As a Customer Success Specialist at NoGigiddy, you’ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.

RESPONSIBILITIES

Respond to user inquiries via email, chat, and social media channels in a timely and professional manner

Troubleshoot issues related to offers, account access, and platform navigation

Escalate complex issues to the appropriate team with full context and documentation

Maintain detailed records of user interactions in our support CRM

Identify recurring issues and report patterns to the product team

Contribute to the help center by writing and updating FAQ articles

Deliver consistently high CSAT scores through genuine, solution-focused support

REQUIREMENTS

No degree required

Prior customer support experience preferred but not required — we’ll train you

Clear, empathetic written and verbal communication

Patient and calm under pressure — you don’t match the energy of an upset user

Organized and able to manage a high volume of tickets without letting things slip

Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

BENEFITS

Hourly pay of $16–$22/hr

Fully remote

Paid training on all systems and product knowledge

Growth path into team lead or operations roles

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

Responsibilities: Serve as a primary contact for clients, field sales, and all EA activities Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities Support account team...

Company DescriptionFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose...

Position Overview

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.

This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.

The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.

Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.

Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Responsibilities

Account Management & Partner Relationships

• Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
• Build and maintain trusted relationships with partner stakeholders
• Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
• Coordinate renewals and ensure no account falls through the cracks
• Serve as the internal advocate for partner needs, priorities, and feedback

Onboarding & Program Execution

• Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
• Work cross-functionally with ops, product, and CE to ensure smooth program launches
• Own timelines, deliverables, and internal communications related to partner programs

Reporting & Performance Monitoring

• Build and maintain partner-facing reports on utilization, engagement, and program performance
• Track account health metrics and flag risks or opportunities to the VP
• Improve and standardize reporting templates and cadences as the portfolio grows

Process & Infrastructure

• Help build the systems and playbooks that allow us to manage a much larger account base efficiently
• Maintain CRM hygiene and internal account documentation
• Identify repetitive tasks that can be templatized or automated

Qualifications

• 2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
• Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
• Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
• Strong written and verbal communicator — professional and reliable in client-facing situations
• Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
• Experience with CRM tools and strong spreadsheet proficiency
• Experience in benefits, insurance, HR tech, or health services is a plus
• Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Compensation and Benefits

• The expected salary band for this position is $55,000-$65,000
• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• RRSP matching program with Wealthsimple
• Employee Stock Option Plan.
• Parental leave top-up
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Our Hiring Process

We believe in a transparent and respectful hiring process. Here’s what you can expect:

Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.

Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.

Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.

We use a third party for reference and background checks at the time of the offer.

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.