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Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B...

Job Requisition ID #26WD99616Position overviewAutodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking...

Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk...

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client’s growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Description

Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

Requirements

🎯 Key Responsibilities:

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.

• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.

• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.

• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.

• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).

• Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.

🔍 What We Are Looking For:

• Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).

• Mindset & Ownership: You don’t just ask “how”—you dig deep into “why.” Driven by high curiosity, proactivity, personal accountability, and strong time management skills.

• Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.

• Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.

• Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.

✨ Why you’ll love working at Precoro:

• Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.

• Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.

• Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.

• Flexible hours: We care about results, not how long you sit at your desk.

• 26 days off annually: 15 vacation days + 11 public holidays.

• Medical insurance: Available after six months.

• Unlimited sick leave: No medical certificate required. Your health matters most.

• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

📋 What to Expect:

1. HR Interview (45 min)

2. Practical Test Task

3. Interview with the Hiring Manager (60 min)

4. Job Offer & Welcome to the Team! 🚀

We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client’s growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Headquarters: Remote - Australia

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.

This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.

You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.

Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.

If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.

YOUR ROLE WILL CONSIST OF

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
• Work across the organisation and escalate as necessary for confirmation of solutions or other options.
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
• Proactively identify and work with the customer to resolve technical risks and bottlenecks.
• Provide guidance on how to optimise the use of their environment.

YOU MIGHT BE A FIT IF YOU HAVE

• 4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Experience with REST API, database management, and web development technologies
• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
• A lifelong learning and growth mindset
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
• Excellence in time management, task prioritization, and evaluation of situational urgency
• Travel to customers' locations may be required occasionally

NICE TO HAVE

• Experience implementing or optimising search & discovery experiences
• Experience designing and developing generative AI and agentic application
• Experience working in a high-growth SaaS environment 
• Familiarity with iOS & Android platforms.
• Experience supporting open-source projects & their GitHub communities.
• Experience with Shopify, Magento, and Salesforce a plus

#LI-remote

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range$130,500—$163,000 AUD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. 

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

To apply: https://weworkremotely.com/remote-jobs/algolia-customer-success-engineer

Who We Are & What We Do:

Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 2,000,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers’ planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.

We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world.

If using innovation to reimagine education in service of equity energizes you – join our team!

The Calling:

The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.

What You’ll Do:

• Guide customers through the data onboarding process, including data integration and platform configuration.
• Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements.
• Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform.
• Create, execute, and adapt implementation plans to fit the unique needs of each customer.
• Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations.
• Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks.
• Document and track implementation processes and decisions.
• Act as a liaison between district partners and internal teams, advocating for customer needs and providing feedback to improve processes.
• Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs.
• Resolve customer data inquiries promptly and effectively, adhering to KPI targets.
• Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues.
• Maintain accurate customer data profiles, including their systems, file formats, and integration details.
• Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions.
• Facilitate regular outreach to ensure timely data file sharing.
• Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication.
• Support customers with new integrations, changes in data-sharing, and offboarding when needed.
• Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users.
• Deliver ongoing data support for districts, ensuring their needs are met effectively.
• Additional responsibilities may be assigned as needed.

Why We Want You:

• 2-3 years of experience providing exceptional customer-facing data support
• Effectively translate data and technology concepts to a non-technical audience
• Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data
• Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner
• Love data tracking and maintenance
• Microsoft Excel = your happy place
• Have great oral, written, and interpersonal skills, providing a high level of customer service
• Eager to enhance and grow your technical skill set
• Passionate about improving education and committed to equity of success for all learners
• Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities

Lucky Us If You Have:

(No biggie if you don’t)

• Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets
• Familiarity with SQL and database querying for data validation and troubleshooting
• Experience working with data integration tools, APIs, or SFTP file transfers
• Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats

Interview Process:

If we are a match, you can expect a total of 3 steps in the interview process after the initial application:

• 30-minute Phone Screening with the Senior Director of Implementation & Data Services
• 60-minute Asynchronous Skills Interview facilitated by the Senior Director of Implementation & Data Services, which includes data and writing prompt activities
• 60-minute Group Interview with members of the Implementation & Data Services Team

What We Offer You:

• Check out our Benefits & Perks
• Fully remote!
• Base annual compensation for this role is based on experience, level of expertise, and geographic location
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students.

In Our Own Words We Are…

Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.

Our Commitment to Diversity, Equity & Inclusion

At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.

Our Commitment to People with Disabilities

Branching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at info@branchingminds.com

E-Verify

Branching Minds participates in the E-Verify program, which is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees by comparing information entered by the employer on the Form I-9, Employment Eligibility Verification, against records available to DHS and SSA to confirm employment eligibility. Please click the following links to learn more: E-Verify Participation; Right to Work

We are proud to be Great Place To Work® Certified™.

PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable...

 Some of what you will do:As the Digital Print Account Specialist, your role will be divided into two main areas of responsibility. For new ePrint business opportunities, your primary responsibilities will involve prospecting potential ePrint clients, understanding their...

What’s in it for you? Ready to make a serious impact?

ABOUT THIS POSITION

First and foremost, as a Customer Experience Advisor, you will ensure that students’ needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, you handle dynamic, high-pressure situations with a ridiculously positive attitude while staying calm and collected. You understand how customer experience contributes to the overall success of Aceable and are driven by supporting the needs and growth of others.

WHAT YOU’LL DO

• Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding, and serve as a role model of exceptional customer service
• Handle Tier II tickets and escalations based on assigned brands or verticals
• Strong knowledge of at least one vertical with the ability to support all brands within it
• Use AI-powered support tools to enhance response efficiency and provide consistent, accurate information to students across multiple communication channels
• Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders
• Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently in order to meet students and business needs
• Upskill on new and existing products or vertical as needed
• Use your advanced knowledge of student experiences to contribute ideas and insights that enhance the student experience

WHAT YOU’LL NEED

• 2+ years customer service or relevant experience
• Availability for weekend and/or evening work
• Ability to handle calls, chats, emails, and texts from students for 80%+ of your day
• Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions
• Effective and clear verbal and written communication, including proper grammar
• Ability to open web browser and navigate multiple tabs simultaneously
• Impeccable time management and ability to handle a dynamic environment with multiple deadlines
• Punctuality – commitment to arrive on time for your scheduled shifts and be a role model to the team
• Required: A suitable, remote working environment with reliable internet connection and a distraction free, quiet area for calls; headset and voice-over phone equipment provided

BONUS POINTS

• Fluent/bilingual in Spanish

ABOUT ACEABLE

Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.

After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!

Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.

ABOUT THE CX TEAM

The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills.

ACEABLE PERKS

• Join one of Austin’s Best Places to Work in 2024 & 2025
• Competitive total rewards (base salary + bonus/stock options, if applicable)
• 401k match
• Robust medical, dental, and vision benefits
• Generous paid time off programs + 19 paid holidays per year
• Flexible work schedule
• Wellness programs
• Our own space on the top floor of a downtown Austin building with free parking
• Weekly lunch, a fully stocked fridge, and plentiful snacks
• Company events and activities (holiday events, happy hours, volunteering)
• #PursueGrowth Reimbursement ($600 per year for full-time employees)
• Free Roadside Assistance subscription
• Passionate teammates excited to help you succeed and learn
• NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location*

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!

*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.

Compensation: $16.00 / hour

THE ROLE:

At FEVO, we are dedicated to enhancing client success through comprehensive support and continuous improvement. Our Partner Support Team is crucial in ensuring seamless offer management, technical troubleshooting, and ongoing client engagement. The Partner Support Manager plays a critical role in managing complex client interactions, ensuring timely and accurate support, and driving partner satisfaction through proactive engagement and troubleshooting. This role will tackle advanced technical issues, execute complex offer configurations, and maintain close alignment with the Success, Training, Product, and Tech teams to meet high standards of service.

This position reports directly to our Senior Manager, Partner Support.  As a team member, you’ll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships in addition to creating exciting and innovative products.

This is a remote-based position in the U.S., with a salary range of $55,000 to $65,000 per year.

WHAT YOU’LL BRING:

• Proven ability to manage and lead teams, with experience mentoring associates and fostering a collaborative, high-performance culture.

• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.

• Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.

• Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.

• Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.

• Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.

• Willingness to collaborate with the Partner Support Associates, Implementation, Customer Support, and Tech teams to deliver high-quality, client-centered support.

Qualifications:

• Proven ability to contribute to foster a collaborative, high-performance culture.

• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.

• Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.

• Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.

• Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.

• Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.

• Willingness to collaborate cross-functionally to deliver high-quality, client-centered support.

Tech Stack:

• Salesforce CRM + Service

• Ticket Management - JIRA, Monday.com

• Slack

• G-Suite

WHAT YOU’LL DO:

KEY RESPONSIBILITIES

Client Management and Operational Execution:

• Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.

• Promptly address the day-to-day needs of client accounts and deliver tailored platform recommendations.

Advanced Case Handling and Escalation Management:

• Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.

• Collaborate with Product and Technical teams for cases requiring specialized expertise or technical intervention.

• Document escalation actions and resolutions to support knowledge sharing and process improvement.

Technical Troubleshooting and Issue Resolution:

• Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.

• Provide advanced guidance on platform features, addressing detailed “how-to” inquiries with step-by-step support.

Offer Management and Execution Support:

• Oversee and execute intricate offer configurations, ensuring accuracy across front-end and back-end systems.

• Conduct thorough testing and validation of offers to confirm alignment with client goals and functionality.

• Provide insights and best practices to optimize offer setups and improve client outcomes.

Feedback Integration and Resource Optimization:

• Collaborate with Product & Training teams to refine workflows, update knowledge base content, and enhance training resources.

Other Duties:

• Perform other duties and responsibilities, as may be assigned.

WHAT YOU’LL GET:

• Competitive base salary

• Remote-based position within the U.S.

• Comprehensive benefits package including health, dental and vision insurance, and supplemental benefits options

• 401(k) retirement plan

• Flexible Paid Time Off

• Opportunities for professional growth and development within an innovative and forward-thinking organization

California Privacy Notice: Personnel and Job Applicants

California Privacy Notice: Personnel and Job Applicants

1. Introduction

FEVO, Inc. (“Company”, “we” or “us”) has issued this California Privacy Notice (this “Notice”) to describe how we handle Personal Information that we collect and process about our Personnels and job applicants who are residents of California (collectively referred to as “you”) applying for a job at or working for Company in the United States. The term “Personnel” includes employees and independent contractors, including contingent workers, temporary workers, and interns. This categorization is for convenience and does not demonstrate or establish any particular employee, contractor or other status.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

Please take the time to read and understand this Notice, which should be read in conjunction with our other corporate policies and procedures. When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at the contact details in Section 11 below.

1. Types of Personal Information We Collect

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

In the course of your employment or engagement with Company, or when making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:

• Identification data – such as your name, gender, photograph, date of birth, employee IDs.

• Contact details – such as home and business address, telephone/email addresses, emergency contact details.

• Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.

• Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).

• Government identifiers – such as government issued ID/passport, immigration/visa status, or social security numbers.

• Information on your spouse/partner and/or dependents – such as your marital status, identification and contact data about them and information relevant to any Company benefits extended to such people.

• Financial information – such as bank details, tax information, withholdings, salary, benefits, expenses, company allowances, stock and equity grants.

• IT information – information required to provide access to company IT systems and networks (and information collected by / through those systems) such as IP addresses, log files and login information.

We may also process Sensitive Personal Information relating to you (and your spouse/partner and/or dependents). The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, sex life, or sexual orientation (“Sensitive Personal Information”). We do not sell Sensitive Personal Information collected under this Notice.

We may need to collect, or request on a voluntary disclosure basis (or involuntarily, if required by applicable law), some Sensitive Personal Information for legitimate employment-related purposes: for example, information about your racial/ethnic origin and gender for equal employment opportunity reporting purposes (in accordance with applicable law); or information about your physical or mental condition to provide work-related accommodations, health and insurance benefits to you and your dependents, or to manage absences from work.

1. Sources of Personal Information

Generally, you will have provided the information we hold about you, but there may be situations where we collect Personal Information or Sensitive Personal Information from other sources. For example, we may collect the following:

• Certain background and other information from recruitment agencies, academic institutions, referees, background checking agencies and other third parties during your recruitment and/or employment/engagement.

• Certain information on your performance, conduct or other information relevant to formal internal procedures (e.g., disciplinary or whistleblowing procedures), from clients or other organizations with whom you work.

• Information on your training and development from external training partners and information about your experience and impressions of Company through external survey providers.

• Information about your health, including your fitness to carry out work and/or any accommodations or adjustments to be considered from a health care provider (as permitted by applicable law).

• Information on accidents or incidents from Company’s insurance brokers, insurers and their appointed agents, where they are involved.

• Information on tax payable from tax authorities and Company’s appointed payroll agents and tax/financial advisers.

• Information collected through Company’s IT systems and other devices.

• Information about your entitlement to participate in, or receive payments or benefits under, any insurance or pension plan or program provided by Company, from the relevant benefit provider or its appointed agent.

• Information from publicly available sources (e.g. news sources and/or from social media platforms) in connection with any investigation or formal procedure concerning the same (for instance, for the investigation of an allegation that a Personnel has breached our rules on social media use or conduct generally).

1. Purposes for Processing Personal Information

(i)         Recruitment purposes

If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.

If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Personnel record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.

(ii)        Employment or work-related purposes

Once you become a Company Personnel, we may collect and use your Personal Information for the purpose of managing our employment or working relationship with you – for example, your employment records and contract information if you have a contract (so we can manage our employment relationship with you), your bank account and salary details (so we can pay you), your equity grants (for stock and benefits plans administration), if any, and details of your spouse and dependents (for emergency contact, tax and benefits purposes).

We may process our Personnels’ Personal Information through a Professional Employer Organization (“PEO”) or other human resources system (“HR System”), which provides tools that help us to administer HR and Personnel compensation and benefits. This will involve maintaining your Personal Information in, or transferring it to, our PEO or HR System provider’s servers in the United States. Company may host these servers or utilize third party servers.

(iii)       The Company global directory

We maintain a global directory of Personnels that contains your professional contact details (such as your name, location, photo, job title and contact details). This information will be available to everyone in the Company to facilitate global cooperation, communication and teamwork.

(iv)       Other legitimate business purposes

We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as:

• to help us conduct our business more effectively and efficiently – for example, for general HR resourcing, reporting or analytics, IT security/management, business continuity purposes, accounting purposes, or financial planning;

• to investigate violations of law or breaches of our own internal policies and more generally to protect the rights and interests of Company’s group, our employees, applicants and others. For instance, we may monitor your browsing or communications activity or location when using our devices or systems, if we suspect that you have been involved in phishing scams, fraudulent activity or activities in competition with or inconsistent with your work for Company.

• to help secure our networks and systems from unauthorized access, scams, and malicious code. For instance, we may monitor and review electronic mail communications sent or received using Company issued devices or accounts, or stored on or using such a device or account. We may also monitor and record each website visit, each chat session, newsgroup post, e-mail message, and each file transfer into and out of our systems and networks. Company may monitor this activity at any time, and, to the extent permitted by laws, users of our networks and systems should not expect privacy when using these systems and devices.

• in accordance with our Personal Device Policy. For instance, we may deploy security software on your personal device that monitors URLs for phishing risks and other security threats.

• to foster diversity, inclusion, and a welcoming work culture.

Company may use video cameras and recording equipment for its premises, offices, and facilitates, and stores information captured by this equipment, in order to secure its networks, systems, and property, and may monitor access and use of its systems using this equipment.

(v)        Law-related and other purposes

We also may retain and use your Personal Information where we consider it necessary for complying with laws and regulations, including collecting and disclosing Personnel Personal Information as required by law (e.g. for tax, health and safety, anti-discrimination and other employment laws), under judicial authorization, to protect your vital interests (or those of another person), or to exercise or defend the legal rights of the Company global group of companies.

1. Who We Share Your Personal Information With

We take care to allow access to Personal Information only to those who require such access to perform their tasks and duties, and to third parties who have a legitimate business purpose or other lawful ground for accessing it. Whenever we permit a third party to access Personal Information, we will implement appropriate measures designed to ensure the information is used in a manner consistent with this Notice.

(i)         Transfers to third party service providers

In addition, we may make certain Personal Information available to third parties who provide services to us. We do so on a “need to know basis” and in accordance with applicable data privacy laws.

For example, some of this information will be made available to:

• our benefit/reward plans service providers (including retirement plan and medical insurance providers);

• service providers who provide us with payroll, tax and expense administration support services;

• providers of our HR Platform, including our recruitment platform;

• service providers who provide, support and maintain our IT, security, and communications infrastructure (including for data storage purposes) and/or provide business continuity services;

• service providers who assist in the coordination and provision of relocation, travel and/or travel permit services (in connection with work-related travel);

• service providers who provide services in relation to staff training and/or qualifications and staff surveys, e.g.; and

• auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under a contractual prohibition of using the Personal Information for any other purpose.

(ii)        Transfers to other third parties

We may also disclose Personal Information to third parties on other lawful grounds, including:

• Where you have provided your consent;

• To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;

• In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);

• As necessary to establish, exercise or defend against potential, threatened or actual legal claims;

• Where necessary to protect your vital interests or those of another person; and/or

• In connection with the sale, assignment or other transfer of all or part of our business.

We do not sell the Personal Information we collect from and about you as described in Sections 2-4.

1. Summary of Personal Information Collection, Use and Disclosure

In the past 12 months, we have collected some or all of the categories of Personal Information described in the table below, which further describes the business or commercial purpose(s) for which the Personal Information was collected and the entities to whom such information has been disclosed within the last 12 months.

Category

Examples

Purposes

Disclosed to

Identifiers

Name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, device, browser, email address, account name, or other similar identifiers

Recruitment; employment or work related purposes; inclusion in the Company Global Directory; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Personnel or applicant records information

Name, signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, or other similar information. Some personal information included in this category may overlap with other categories

Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Characteristics of protected classifications under California or federal law

Age, race, color, ancestry, national origin, citizenship, religion or creed, marital or familial status, medical condition, physical or mental disability, sex, veteran or military status, genetic information, and other similar information

Recruitment; employment or work related purposes

Service providers; public or governmental authorities

Internet or other similar network activity information

Browsing history, search history, information regarding consumer’s interaction with Company’s systems

Security and fraud prevention

Service providers

Sensory data

Photo(s) of you

Security and fraud prevention; inclusion in the Company Global Directory

Service providers

Professional or employment-related information

Employer, employment history, resumes and CVs, background checks, and other employment-related information

Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Sensitive personal information

Social security, driver’s license, state ID, or passport number; racial or ethnic origin

Recruitment; employment or work related purposes

Service providers

The Personal Information described in the table above is collected directly from you, or from the sources set forth in the Notice at Section 3, “Sources of Personal Information.” In addition to the parties described above, we may disclose your Personal Information to other third parties for legal, security, or safety purposes; to regulatory authorities, courts, and government agencies if required by applicable law; or with a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries, or other assets.

We never sell your Personal Information (as the term “sell” is defined under the CCPA), nor do we share it with third parties for the purposes of cross-context behavioral advertising. However, we may use de-identified, anonymized, or aggregated versions of your Personal Information for any purpose. If we do de-identify Personal Information, we shall maintain and use such information in de-identified form and will not to attempt to re-identify the information, except as permitted by the CCPA.

1. Your California Privacy Rights

2. Right to Know

As a California consumer, you have the right to request that we disclose certain information to you about our collection, use, disclosure, or sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, and subject to certain limitations that we describe below, we will disclose such information. You have the right to request any or all of the following:

• The categories of Personal Information that we have collected about you.

• The categories of sources from which the Personal Information is collected.

• Our business or commercial purpose for collection, use, or disclosure of that Personal Information.

• The categories of third parties with whom we sell or share that personal information.

1. Right to Data Portability

You have the right to request a copy of Personal Information we have collected and maintained about you in the past 12 months. The CCPA allows you to request this information from us up to twice during a 12-month period. We will provide our response in a readily usable (in most cases, electronic) format.

1. Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies. For example, we may deny your deletion request if retention of the Personal Information is:

• Necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Reasonably anticipated within the context of your employment or engagement, or application for employment, with us;

• For solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Necessary to comply with a legal obligation; or

• Otherwise necessary for internal use in a lawful manner that is compatible with the context in which you provided the Personal Information.

1. Right to Correct

You have the right to request the correction of any Personal Information we maintain about you.

1. Right to Limit the Use or Disclosure of Sensitive Personal Information

You have the right to limit the use or disclosure of your Sensitive Personal Information (“SPI”) if we are using your SPI beyond what is reasonable and proportionate within the context of your relationship with us as an employee or job applicant. You can make a request for us to limit the use or disclosure of your SPI by emailing us at [email protected].

1. Right to Nondiscrimination

You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights.

1. Exercising Your California Privacy Rights

To exercise the rights described above, please submit a request to us by contacting us at [email protected].

After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal information, we may contact you for more information, or we may not be able to meet your request.

Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.

We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the CCPA allows us up to 90 days to respond. We may contact you within 45 days from the date you contacted us to inform you if we need more time to respond.

1. Data Retention Periods

Personal Information will be stored in accordance with applicable laws and kept as long as Company has an ongoing legitimate business need to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally this means your Personal Information will be retained until the end or your employment, employment application, or work relationship with us plus a reasonable period of time thereafter to respond to employment or work-related inquiries, comply with regulatory obligations, or to deal with any legal matters (e.g. judicial or disciplinary actions), document the proper deductions during and on termination of your employment or work relationship (e.g. to tax authorities), or to provide you with ongoing pensions or other benefits.

1. Updates to this Notice

This Notice may be updated periodically to reflect changes in our privacy practices. In such cases, we will indicate at the top of the Notice when it was most recently updated, and if we make a material change, we will inform you, for example, on our intranet or by company-wide email. We encourage you to check back periodically in order to ensure you are aware of the most recent version of this Notice. Please note that Company does not discriminate against those who exercise their rights under applicable data protection laws.

1. Contact Details

If you have any questions, comments, or complaints about how we use your information, or would like to exercise any rights that you may have under the CCPA, please address any questions or requests relating to this Notice to [email protected] or alternatively, you can raise any concerns with your VP of Human Resources If you have disabilities, you may access this notice in an alternative format by contacting [email protected].

$55,000 - $65,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Opportunity:

Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business.

As a Technical Success Engineer, you’ll serve as the first line of contact for questions coming through our support queue, investigating bugs, escalating when needed, and staying with each issue until it’s resolved. You’ll partner with Customer Success to ensure successful technical implementation for customers, and keep DataGrail’s public documentation up to date. You’ll also see firsthand what blocks customers in the product, and you’ll partner regularly with Product and Engineering to help shape upcoming features. DataGrail is an AI-first organization, and you’ll use tools like Claude and Claude Code every day to work more efficiently, right alongside the rest of the team.

What You’ll Do:

• Serve as DataGrail’s tier 1 technical support, resolving requests directly and flagging what needs deeper expertise.
• Investigate and reproduce reported bugs, then escalate to Engineering with clear repro steps and context.
• Facilitate the back-and-forth between Engineering and the customer, and close the loop once a fix or workaround ships.
• Partner with Customer Success to ensure successful technical implementation for customers.
• Keep DataGrail’s public documentation up to date.
• Identify recurring patterns in support tickets to help improve processes and documentation, enabling customers to self-serve enablement and troubleshooting as much as possible, and helping drive down resolution time and key SLAs.
• Contribute to DataGrail’s AI-first workflows, helping build and improve the shared tools, prompts, and processes that help the team move faster.
• Partner closely with Product and Engineering, surfacing what’s blocking customers in the product and feeding that insight into upcoming features.

What You’ll Bring:

• Strong technical background from an engineering, technical support, or implementation role.
• Familiarity with at least one programming language, ideally Ruby on Rails, with the ability to write scripts to diagnose issues.
• Ability to reproduce an issue, gather technical context from a non-technical customer, and dig through logs to paint a complete picture for Engineering.
• Strong written communicator, comfortable working directly with customers via email or Zoom, able to translate technical issues into clear guidance for both customers and engineers.
• Comfortable being pulled in multiple directions at once, able to multitask and shift between competing high-priority issues throughout the day.
• Comfortable operating in ambiguity, asking good questions, and experimenting with new approaches as the support function matures.
• An AI-first mindset: you use tools like Claude and Claude Code daily and contribute to the shared AI workflows and processes that help the whole team move faster.
• A habit of flagging process or tooling improvements when you spot a recurring problem.

Bonus Points

• Experience with REST APIs and authentication protocols such as SAML and SSO.
• Experience with logging and observability tools such as Datadog or Sentry.
• Familiarity with AWS or cloud infrastructure basics.
• Familiarity with SQL and analytics.

What Success Looks Like:

Within 90 Days You’ll:

• Be fully ramped on DataGrail’s product and support workflows, responding to tickets independently.
• Be able to independently handle day-to-day technical support requests, and know when and how to loop in others for the more complex ones.
• Successfully investigate a bug, raise it with Engineering with clear repro steps, and close the loop with the customer.
• Make your first contributions to DataGrail’s public documentation.

Within 180 Days You’ll:

• Own front-line technical support end-to-end for all the requests that come your way.
• Contribute regularly to DataGrail’s public documentation, both writing new content and reviewing existing pages.
• Be a reliable partner to Customer Success on customer technical implementation.
• Start spotting recurring patterns in tickets and sharing early ideas for improving processes and reducing resolution time.

Within 365 Days You’ll:

• Be a go-to resource for technical support questions.
• Help drive down resolution time and consistently meet strong SLA targets, including time to first response.
• Take ownership of reducing the volume of issues escalated to Engineering, closing gaps in documentation, tooling, and support-level fixes.
• Stay closely attuned to patterns and pain points across support, proactively raising product gaps as feature requests, and closing documentation gaps yourself rather than just flagging them.

Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$80,000—$100,000 USD

About Us:

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Japanese and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in German and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

THE ROLE:

At FEVO, we are dedicated to enhancing client success through comprehensive support and continuous improvement. Our Partner Support Team is crucial in ensuring seamless offer management, technical troubleshooting, and ongoing client engagement. The Partner Support Manager plays a critical role in managing complex client interactions, ensuring timely and accurate support, and driving partner satisfaction through proactive engagement and troubleshooting. This role will tackle advanced technical issues, execute complex offer configurations, and maintain close alignment with the Success, Training, Product, and Tech teams to meet high standards of service.

This position reports directly to our Senior Manager, Partner Support.  As a team member, you’ll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships in addition to creating exciting and innovative products.

This is a remote-based position in the U.S., with a salary range of $55,000 to $65,000 per year.

WHAT YOU’LL BRING:

• Proven ability to manage and lead teams, with experience mentoring associates and fostering a collaborative, high-performance culture.

• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.

• Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.

• Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.

• Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.

• Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.

• Willingness to collaborate with the Partner Support Associates, Implementation, Customer Support, and Tech teams to deliver high-quality, client-centered support.

Qualifications:

• Proven ability to contribute to foster a collaborative, high-performance culture.

• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.

• Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.

• Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.

• Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.

• Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.

• Willingness to collaborate cross-functionally to deliver high-quality, client-centered support.

Tech Stack:

• Salesforce CRM + Service

• Ticket Management - JIRA, Monday.com

• Slack

• G-Suite

WHAT YOU’LL DO:

KEY RESPONSIBILITIES

Client Management and Operational Execution:

• Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.

• Promptly address the day-to-day needs of client accounts and deliver tailored platform recommendations.

Advanced Case Handling and Escalation Management:

• Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.

• Collaborate with Product and Technical teams for cases requiring specialized expertise or technical intervention.

• Document escalation actions and resolutions to support knowledge sharing and process improvement.

Technical Troubleshooting and Issue Resolution:

• Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.

• Provide advanced guidance on platform features, addressing detailed “how-to” inquiries with step-by-step support.

Offer Management and Execution Support:

• Oversee and execute intricate offer configurations, ensuring accuracy across front-end and back-end systems.

• Conduct thorough testing and validation of offers to confirm alignment with client goals and functionality.

• Provide insights and best practices to optimize offer setups and improve client outcomes.

Feedback Integration and Resource Optimization:

• Collaborate with Product & Training teams to refine workflows, update knowledge base content, and enhance training resources.

Other Duties:

• Perform other duties and responsibilities, as may be assigned.

WHAT YOU’LL GET:

• Competitive base salary

• Remote-based position within the U.S.

• Comprehensive benefits package including health, dental and vision insurance, and supplemental benefits options

• 401(k) retirement plan

• Flexible Paid Time Off

• Opportunities for professional growth and development within an innovative and forward-thinking organization

California Privacy Notice: Personnel and Job Applicants

California Privacy Notice: Personnel and Job Applicants

1. Introduction

FEVO, Inc. (“Company”, “we” or “us”) has issued this California Privacy Notice (this “Notice”) to describe how we handle Personal Information that we collect and process about our Personnels and job applicants who are residents of California (collectively referred to as “you”) applying for a job at or working for Company in the United States. The term “Personnel” includes employees and independent contractors, including contingent workers, temporary workers, and interns. This categorization is for convenience and does not demonstrate or establish any particular employee, contractor or other status.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

Please take the time to read and understand this Notice, which should be read in conjunction with our other corporate policies and procedures. When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at the contact details in Section 11 below.

1. Types of Personal Information We Collect

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

In the course of your employment or engagement with Company, or when making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:

• Identification data – such as your name, gender, photograph, date of birth, employee IDs.

• Contact details – such as home and business address, telephone/email addresses, emergency contact details.

• Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.

• Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).

• Government identifiers – such as government issued ID/passport, immigration/visa status, or social security numbers.

• Information on your spouse/partner and/or dependents – such as your marital status, identification and contact data about them and information relevant to any Company benefits extended to such people.

• Financial information – such as bank details, tax information, withholdings, salary, benefits, expenses, company allowances, stock and equity grants.

• IT information – information required to provide access to company IT systems and networks (and information collected by / through those systems) such as IP addresses, log files and login information.

We may also process Sensitive Personal Information relating to you (and your spouse/partner and/or dependents). The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, sex life, or sexual orientation (“Sensitive Personal Information”). We do not sell Sensitive Personal Information collected under this Notice.

We may need to collect, or request on a voluntary disclosure basis (or involuntarily, if required by applicable law), some Sensitive Personal Information for legitimate employment-related purposes: for example, information about your racial/ethnic origin and gender for equal employment opportunity reporting purposes (in accordance with applicable law); or information about your physical or mental condition to provide work-related accommodations, health and insurance benefits to you and your dependents, or to manage absences from work.

1. Sources of Personal Information

Generally, you will have provided the information we hold about you, but there may be situations where we collect Personal Information or Sensitive Personal Information from other sources. For example, we may collect the following:

• Certain background and other information from recruitment agencies, academic institutions, referees, background checking agencies and other third parties during your recruitment and/or employment/engagement.

• Certain information on your performance, conduct or other information relevant to formal internal procedures (e.g., disciplinary or whistleblowing procedures), from clients or other organizations with whom you work.

• Information on your training and development from external training partners and information about your experience and impressions of Company through external survey providers.

• Information about your health, including your fitness to carry out work and/or any accommodations or adjustments to be considered from a health care provider (as permitted by applicable law).

• Information on accidents or incidents from Company’s insurance brokers, insurers and their appointed agents, where they are involved.

• Information on tax payable from tax authorities and Company’s appointed payroll agents and tax/financial advisers.

• Information collected through Company’s IT systems and other devices.

• Information about your entitlement to participate in, or receive payments or benefits under, any insurance or pension plan or program provided by Company, from the relevant benefit provider or its appointed agent.

• Information from publicly available sources (e.g. news sources and/or from social media platforms) in connection with any investigation or formal procedure concerning the same (for instance, for the investigation of an allegation that a Personnel has breached our rules on social media use or conduct generally).

1. Purposes for Processing Personal Information

(i)         Recruitment purposes

If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.

If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Personnel record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.

(ii)        Employment or work-related purposes

Once you become a Company Personnel, we may collect and use your Personal Information for the purpose of managing our employment or working relationship with you – for example, your employment records and contract information if you have a contract (so we can manage our employment relationship with you), your bank account and salary details (so we can pay you), your equity grants (for stock and benefits plans administration), if any, and details of your spouse and dependents (for emergency contact, tax and benefits purposes).

We may process our Personnels’ Personal Information through a Professional Employer Organization (“PEO”) or other human resources system (“HR System”), which provides tools that help us to administer HR and Personnel compensation and benefits. This will involve maintaining your Personal Information in, or transferring it to, our PEO or HR System provider’s servers in the United States. Company may host these servers or utilize third party servers.

(iii)       The Company global directory

We maintain a global directory of Personnels that contains your professional contact details (such as your name, location, photo, job title and contact details). This information will be available to everyone in the Company to facilitate global cooperation, communication and teamwork.

(iv)       Other legitimate business purposes

We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as:

• to help us conduct our business more effectively and efficiently – for example, for general HR resourcing, reporting or analytics, IT security/management, business continuity purposes, accounting purposes, or financial planning;

• to investigate violations of law or breaches of our own internal policies and more generally to protect the rights and interests of Company’s group, our employees, applicants and others. For instance, we may monitor your browsing or communications activity or location when using our devices or systems, if we suspect that you have been involved in phishing scams, fraudulent activity or activities in competition with or inconsistent with your work for Company.

• to help secure our networks and systems from unauthorized access, scams, and malicious code. For instance, we may monitor and review electronic mail communications sent or received using Company issued devices or accounts, or stored on or using such a device or account. We may also monitor and record each website visit, each chat session, newsgroup post, e-mail message, and each file transfer into and out of our systems and networks. Company may monitor this activity at any time, and, to the extent permitted by laws, users of our networks and systems should not expect privacy when using these systems and devices.

• in accordance with our Personal Device Policy. For instance, we may deploy security software on your personal device that monitors URLs for phishing risks and other security threats.

• to foster diversity, inclusion, and a welcoming work culture.

Company may use video cameras and recording equipment for its premises, offices, and facilitates, and stores information captured by this equipment, in order to secure its networks, systems, and property, and may monitor access and use of its systems using this equipment.

(v)        Law-related and other purposes

We also may retain and use your Personal Information where we consider it necessary for complying with laws and regulations, including collecting and disclosing Personnel Personal Information as required by law (e.g. for tax, health and safety, anti-discrimination and other employment laws), under judicial authorization, to protect your vital interests (or those of another person), or to exercise or defend the legal rights of the Company global group of companies.

1. Who We Share Your Personal Information With

We take care to allow access to Personal Information only to those who require such access to perform their tasks and duties, and to third parties who have a legitimate business purpose or other lawful ground for accessing it. Whenever we permit a third party to access Personal Information, we will implement appropriate measures designed to ensure the information is used in a manner consistent with this Notice.

(i)         Transfers to third party service providers

In addition, we may make certain Personal Information available to third parties who provide services to us. We do so on a “need to know basis” and in accordance with applicable data privacy laws.

For example, some of this information will be made available to:

• our benefit/reward plans service providers (including retirement plan and medical insurance providers);

• service providers who provide us with payroll, tax and expense administration support services;

• providers of our HR Platform, including our recruitment platform;

• service providers who provide, support and maintain our IT, security, and communications infrastructure (including for data storage purposes) and/or provide business continuity services;

• service providers who assist in the coordination and provision of relocation, travel and/or travel permit services (in connection with work-related travel);

• service providers who provide services in relation to staff training and/or qualifications and staff surveys, e.g.; and

• auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under a contractual prohibition of using the Personal Information for any other purpose.

(ii)        Transfers to other third parties

We may also disclose Personal Information to third parties on other lawful grounds, including:

• Where you have provided your consent;

• To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;

• In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);

• As necessary to establish, exercise or defend against potential, threatened or actual legal claims;

• Where necessary to protect your vital interests or those of another person; and/or

• In connection with the sale, assignment or other transfer of all or part of our business.

We do not sell the Personal Information we collect from and about you as described in Sections 2-4.

1. Summary of Personal Information Collection, Use and Disclosure

In the past 12 months, we have collected some or all of the categories of Personal Information described in the table below, which further describes the business or commercial purpose(s) for which the Personal Information was collected and the entities to whom such information has been disclosed within the last 12 months.

Category

Examples

Purposes

Disclosed to

Identifiers

Name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, device, browser, email address, account name, or other similar identifiers

Recruitment; employment or work related purposes; inclusion in the Company Global Directory; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Personnel or applicant records information

Name, signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, or other similar information. Some personal information included in this category may overlap with other categories

Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Characteristics of protected classifications under California or federal law

Age, race, color, ancestry, national origin, citizenship, religion or creed, marital or familial status, medical condition, physical or mental disability, sex, veteran or military status, genetic information, and other similar information

Recruitment; employment or work related purposes

Service providers; public or governmental authorities

Internet or other similar network activity information

Browsing history, search history, information regarding consumer’s interaction with Company’s systems

Security and fraud prevention

Service providers

Sensory data

Photo(s) of you

Security and fraud prevention; inclusion in the Company Global Directory

Service providers

Professional or employment-related information

Employer, employment history, resumes and CVs, background checks, and other employment-related information

Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Sensitive personal information

Social security, driver’s license, state ID, or passport number; racial or ethnic origin

Recruitment; employment or work related purposes

Service providers

The Personal Information described in the table above is collected directly from you, or from the sources set forth in the Notice at Section 3, “Sources of Personal Information.” In addition to the parties described above, we may disclose your Personal Information to other third parties for legal, security, or safety purposes; to regulatory authorities, courts, and government agencies if required by applicable law; or with a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries, or other assets.

We never sell your Personal Information (as the term “sell” is defined under the CCPA), nor do we share it with third parties for the purposes of cross-context behavioral advertising. However, we may use de-identified, anonymized, or aggregated versions of your Personal Information for any purpose. If we do de-identify Personal Information, we shall maintain and use such information in de-identified form and will not to attempt to re-identify the information, except as permitted by the CCPA.

1. Your California Privacy Rights

2. Right to Know

As a California consumer, you have the right to request that we disclose certain information to you about our collection, use, disclosure, or sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, and subject to certain limitations that we describe below, we will disclose such information. You have the right to request any or all of the following:

• The categories of Personal Information that we have collected about you.

• The categories of sources from which the Personal Information is collected.

• Our business or commercial purpose for collection, use, or disclosure of that Personal Information.

• The categories of third parties with whom we sell or share that personal information.

1. Right to Data Portability

You have the right to request a copy of Personal Information we have collected and maintained about you in the past 12 months. The CCPA allows you to request this information from us up to twice during a 12-month period. We will provide our response in a readily usable (in most cases, electronic) format.

1. Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies. For example, we may deny your deletion request if retention of the Personal Information is:

• Necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Reasonably anticipated within the context of your employment or engagement, or application for employment, with us;

• For solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Necessary to comply with a legal obligation; or

• Otherwise necessary for internal use in a lawful manner that is compatible with the context in which you provided the Personal Information.

1. Right to Correct

You have the right to request the correction of any Personal Information we maintain about you.

1. Right to Limit the Use or Disclosure of Sensitive Personal Information

You have the right to limit the use or disclosure of your Sensitive Personal Information (“SPI”) if we are using your SPI beyond what is reasonable and proportionate within the context of your relationship with us as an employee or job applicant. You can make a request for us to limit the use or disclosure of your SPI by emailing us at [email protected].

1. Right to Nondiscrimination

You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights.

1. Exercising Your California Privacy Rights

To exercise the rights described above, please submit a request to us by contacting us at [email protected].

After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal information, we may contact you for more information, or we may not be able to meet your request.

Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.

We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the CCPA allows us up to 90 days to respond. We may contact you within 45 days from the date you contacted us to inform you if we need more time to respond.

1. Data Retention Periods

Personal Information will be stored in accordance with applicable laws and kept as long as Company has an ongoing legitimate business need to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally this means your Personal Information will be retained until the end or your employment, employment application, or work relationship with us plus a reasonable period of time thereafter to respond to employment or work-related inquiries, comply with regulatory obligations, or to deal with any legal matters (e.g. judicial or disciplinary actions), document the proper deductions during and on termination of your employment or work relationship (e.g. to tax authorities), or to provide you with ongoing pensions or other benefits.

1. Updates to this Notice

This Notice may be updated periodically to reflect changes in our privacy practices. In such cases, we will indicate at the top of the Notice when it was most recently updated, and if we make a material change, we will inform you, for example, on our intranet or by company-wide email. We encourage you to check back periodically in order to ensure you are aware of the most recent version of this Notice. Please note that Company does not discriminate against those who exercise their rights under applicable data protection laws.

1. Contact Details

If you have any questions, comments, or complaints about how we use your information, or would like to exercise any rights that you may have under the CCPA, please address any questions or requests relating to this Notice to [email protected] or alternatively, you can raise any concerns with your VP of Human Resources If you have disabilities, you may access this notice in an alternative format by contacting [email protected].

$55,000 - $65,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Opportunity:

Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business.

As a Technical Success Engineer, you’ll serve as the first line of contact for questions coming through our support queue, investigating bugs, escalating when needed, and staying with each issue until it’s resolved. You’ll partner with Customer Success to ensure successful technical implementation for customers, and keep DataGrail’s public documentation up to date. You’ll also see firsthand what blocks customers in the product, and you’ll partner regularly with Product and Engineering to help shape upcoming features. DataGrail is an AI-first organization, and you’ll use tools like Claude and Claude Code every day to work more efficiently, right alongside the rest of the team.

What You’ll Do:

• Serve as DataGrail’s tier 1 technical support, resolving requests directly and flagging what needs deeper expertise.
• Investigate and reproduce reported bugs, then escalate to Engineering with clear repro steps and context.
• Facilitate the back-and-forth between Engineering and the customer, and close the loop once a fix or workaround ships.
• Partner with Customer Success to ensure successful technical implementation for customers.
• Keep DataGrail’s public documentation up to date.
• Identify recurring patterns in support tickets to help improve processes and documentation, enabling customers to self-serve enablement and troubleshooting as much as possible, and helping drive down resolution time and key SLAs.
• Contribute to DataGrail’s AI-first workflows, helping build and improve the shared tools, prompts, and processes that help the team move faster.
• Partner closely with Product and Engineering, surfacing what’s blocking customers in the product and feeding that insight into upcoming features.

What You’ll Bring:

• Strong technical background from an engineering, technical support, or implementation role.
• Familiarity with at least one programming language, ideally Ruby on Rails, with the ability to write scripts to diagnose issues.
• Ability to reproduce an issue, gather technical context from a non-technical customer, and dig through logs to paint a complete picture for Engineering.
• Strong written communicator, comfortable working directly with customers via email or Zoom, able to translate technical issues into clear guidance for both customers and engineers.
• Comfortable being pulled in multiple directions at once, able to multitask and shift between competing high-priority issues throughout the day.
• Comfortable operating in ambiguity, asking good questions, and experimenting with new approaches as the support function matures.
• An AI-first mindset: you use tools like Claude and Claude Code daily and contribute to the shared AI workflows and processes that help the whole team move faster.
• A habit of flagging process or tooling improvements when you spot a recurring problem.

Bonus Points

• Experience with REST APIs and authentication protocols such as SAML and SSO.
• Experience with logging and observability tools such as Datadog or Sentry.
• Familiarity with AWS or cloud infrastructure basics.
• Familiarity with SQL and analytics.

What Success Looks Like:

Within 90 Days You’ll:

• Be fully ramped on DataGrail’s product and support workflows, responding to tickets independently.
• Be able to independently handle day-to-day technical support requests, and know when and how to loop in others for the more complex ones.
• Successfully investigate a bug, raise it with Engineering with clear repro steps, and close the loop with the customer.
• Make your first contributions to DataGrail’s public documentation.

Within 180 Days You’ll:

• Own front-line technical support end-to-end for all the requests that come your way.
• Contribute regularly to DataGrail’s public documentation, both writing new content and reviewing existing pages.
• Be a reliable partner to Customer Success on customer technical implementation.
• Start spotting recurring patterns in tickets and sharing early ideas for improving processes and reducing resolution time.

Within 365 Days You’ll:

• Be a go-to resource for technical support questions.
• Help drive down resolution time and consistently meet strong SLA targets, including time to first response.
• Take ownership of reducing the volume of issues escalated to Engineering, closing gaps in documentation, tooling, and support-level fixes.
• Stay closely attuned to patterns and pain points across support, proactively raising product gaps as feature requests, and closing documentation gaps yourself rather than just flagging them.

Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$80,000—$100,000 USD

About Us:

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

ABOUT THIS POSITION

First and foremost, as a Customer Experience Advisor, you will ensure that students’ needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, you handle dynamic, high-pressure situations with a ridiculously positive attitude while staying calm and collected. You understand how customer experience contributes to the overall success of Aceable and are driven by supporting the needs and growth of others.

WHAT YOU’LL DO

• Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding, and serve as a role model of exceptional customer service
• Handle Tier II tickets and escalations based on assigned brands or verticals
• Strong knowledge of at least one vertical with the ability to support all brands within it
• Use AI-powered support tools to enhance response efficiency and provide consistent, accurate information to students across multiple communication channels
• Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders
• Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently in order to meet students and business needs
• Upskill on new and existing products or vertical as needed
• Use your advanced knowledge of student experiences to contribute ideas and insights that enhance the student experience

WHAT YOU’LL NEED

• 2+ years customer service or relevant experience
• Availability for weekend and/or evening work
• Ability to handle calls, chats, emails, and texts from students for 80%+ of your day
• Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions
• Effective and clear verbal and written communication, including proper grammar
• Ability to open web browser and navigate multiple tabs simultaneously
• Impeccable time management and ability to handle a dynamic environment with multiple deadlines
• Punctuality – commitment to arrive on time for your scheduled shifts and be a role model to the team
• Required: A suitable, remote working environment with reliable internet connection and a distraction free, quiet area for calls; headset and voice-over phone equipment provided

BONUS POINTS

• Fluent/bilingual in Spanish

ABOUT ACEABLE

Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.

After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!

Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.

ABOUT THE CX TEAM

The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills.

ACEABLE PERKS

• Join one of Austin’s Best Places to Work in 2024 & 2025
• Competitive total rewards (base salary + bonus/stock options, if applicable)
• 401k match
• Robust medical, dental, and vision benefits
• Generous paid time off programs + 19 paid holidays per year
• Flexible work schedule
• Wellness programs
• Our own space on the top floor of a downtown Austin building with free parking
• Weekly lunch, a fully stocked fridge, and plentiful snacks
• Company events and activities (holiday events, happy hours, volunteering)
• #PursueGrowth Reimbursement ($600 per year for full-time employees)
• Free Roadside Assistance subscription
• Passionate teammates excited to help you succeed and learn
• NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location*

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!

*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.

Compensation: $16.00 / hour

THE ROLE:

At FEVO, we are dedicated to enhancing client success through comprehensive support and continuous improvement. Our Partner Support Team is crucial in ensuring seamless offer management, technical troubleshooting, and ongoing client engagement. The Partner Support Manager plays a critical role in managing complex client interactions, ensuring timely and accurate support, and driving partner satisfaction through proactive engagement and troubleshooting. This role will tackle advanced technical issues, execute complex offer configurations, and maintain close alignment with the Success, Training, Product, and Tech teams to meet high standards of service.

This position reports directly to our Senior Manager, Partner Support.  As a team member, you’ll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships in addition to creating exciting and innovative products.

This is a remote-based position in the U.S., with a salary range of $55,000 to $65,000 per year.

WHAT YOU’LL BRING:

• Proven ability to manage and lead teams, with experience mentoring associates and fostering a collaborative, high-performance culture.

• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.

• Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.

• Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.

• Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.

• Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.

• Willingness to collaborate with the Partner Support Associates, Implementation, Customer Support, and Tech teams to deliver high-quality, client-centered support.

Qualifications:

• Proven ability to contribute to foster a collaborative, high-performance culture.

• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.

• Proficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.

• Strong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.

• Excellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.

• Ability to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.

• Willingness to collaborate cross-functionally to deliver high-quality, client-centered support.

Tech Stack:

• Salesforce CRM + Service

• Ticket Management - JIRA, Monday.com

• Slack

• G-Suite

WHAT YOU’LL DO:

KEY RESPONSIBILITIES

Client Management and Operational Execution:

• Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.

• Promptly address the day-to-day needs of client accounts and deliver tailored platform recommendations.

Advanced Case Handling and Escalation Management:

• Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.

• Collaborate with Product and Technical teams for cases requiring specialized expertise or technical intervention.

• Document escalation actions and resolutions to support knowledge sharing and process improvement.

Technical Troubleshooting and Issue Resolution:

• Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.

• Provide advanced guidance on platform features, addressing detailed “how-to” inquiries with step-by-step support.

Offer Management and Execution Support:

• Oversee and execute intricate offer configurations, ensuring accuracy across front-end and back-end systems.

• Conduct thorough testing and validation of offers to confirm alignment with client goals and functionality.

• Provide insights and best practices to optimize offer setups and improve client outcomes.

Feedback Integration and Resource Optimization:

• Collaborate with Product & Training teams to refine workflows, update knowledge base content, and enhance training resources.

Other Duties:

• Perform other duties and responsibilities, as may be assigned.

WHAT YOU’LL GET:

• Competitive base salary

• Remote-based position within the U.S.

• Comprehensive benefits package including health, dental and vision insurance, and supplemental benefits options

• 401(k) retirement plan

• Flexible Paid Time Off

• Opportunities for professional growth and development within an innovative and forward-thinking organization

California Privacy Notice: Personnel and Job Applicants

California Privacy Notice: Personnel and Job Applicants

1. Introduction

FEVO, Inc. (“Company”, “we” or “us”) has issued this California Privacy Notice (this “Notice”) to describe how we handle Personal Information that we collect and process about our Personnels and job applicants who are residents of California (collectively referred to as “you”) applying for a job at or working for Company in the United States. The term “Personnel” includes employees and independent contractors, including contingent workers, temporary workers, and interns. This categorization is for convenience and does not demonstrate or establish any particular employee, contractor or other status.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

Please take the time to read and understand this Notice, which should be read in conjunction with our other corporate policies and procedures. When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at the contact details in Section 11 below.

1. Types of Personal Information We Collect

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

In the course of your employment or engagement with Company, or when making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:

• Identification data – such as your name, gender, photograph, date of birth, employee IDs.

• Contact details – such as home and business address, telephone/email addresses, emergency contact details.

• Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.

• Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).

• Government identifiers – such as government issued ID/passport, immigration/visa status, or social security numbers.

• Information on your spouse/partner and/or dependents – such as your marital status, identification and contact data about them and information relevant to any Company benefits extended to such people.

• Financial information – such as bank details, tax information, withholdings, salary, benefits, expenses, company allowances, stock and equity grants.

• IT information – information required to provide access to company IT systems and networks (and information collected by / through those systems) such as IP addresses, log files and login information.

We may also process Sensitive Personal Information relating to you (and your spouse/partner and/or dependents). The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, sex life, or sexual orientation (“Sensitive Personal Information”). We do not sell Sensitive Personal Information collected under this Notice.

We may need to collect, or request on a voluntary disclosure basis (or involuntarily, if required by applicable law), some Sensitive Personal Information for legitimate employment-related purposes: for example, information about your racial/ethnic origin and gender for equal employment opportunity reporting purposes (in accordance with applicable law); or information about your physical or mental condition to provide work-related accommodations, health and insurance benefits to you and your dependents, or to manage absences from work.

1. Sources of Personal Information

Generally, you will have provided the information we hold about you, but there may be situations where we collect Personal Information or Sensitive Personal Information from other sources. For example, we may collect the following:

• Certain background and other information from recruitment agencies, academic institutions, referees, background checking agencies and other third parties during your recruitment and/or employment/engagement.

• Certain information on your performance, conduct or other information relevant to formal internal procedures (e.g., disciplinary or whistleblowing procedures), from clients or other organizations with whom you work.

• Information on your training and development from external training partners and information about your experience and impressions of Company through external survey providers.

• Information about your health, including your fitness to carry out work and/or any accommodations or adjustments to be considered from a health care provider (as permitted by applicable law).

• Information on accidents or incidents from Company’s insurance brokers, insurers and their appointed agents, where they are involved.

• Information on tax payable from tax authorities and Company’s appointed payroll agents and tax/financial advisers.

• Information collected through Company’s IT systems and other devices.

• Information about your entitlement to participate in, or receive payments or benefits under, any insurance or pension plan or program provided by Company, from the relevant benefit provider or its appointed agent.

• Information from publicly available sources (e.g. news sources and/or from social media platforms) in connection with any investigation or formal procedure concerning the same (for instance, for the investigation of an allegation that a Personnel has breached our rules on social media use or conduct generally).

1. Purposes for Processing Personal Information

(i)         Recruitment purposes

If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.

If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Personnel record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.

(ii)        Employment or work-related purposes

Once you become a Company Personnel, we may collect and use your Personal Information for the purpose of managing our employment or working relationship with you – for example, your employment records and contract information if you have a contract (so we can manage our employment relationship with you), your bank account and salary details (so we can pay you), your equity grants (for stock and benefits plans administration), if any, and details of your spouse and dependents (for emergency contact, tax and benefits purposes).

We may process our Personnels’ Personal Information through a Professional Employer Organization (“PEO”) or other human resources system (“HR System”), which provides tools that help us to administer HR and Personnel compensation and benefits. This will involve maintaining your Personal Information in, or transferring it to, our PEO or HR System provider’s servers in the United States. Company may host these servers or utilize third party servers.

(iii)       The Company global directory

We maintain a global directory of Personnels that contains your professional contact details (such as your name, location, photo, job title and contact details). This information will be available to everyone in the Company to facilitate global cooperation, communication and teamwork.

(iv)       Other legitimate business purposes

We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as:

• to help us conduct our business more effectively and efficiently – for example, for general HR resourcing, reporting or analytics, IT security/management, business continuity purposes, accounting purposes, or financial planning;

• to investigate violations of law or breaches of our own internal policies and more generally to protect the rights and interests of Company’s group, our employees, applicants and others. For instance, we may monitor your browsing or communications activity or location when using our devices or systems, if we suspect that you have been involved in phishing scams, fraudulent activity or activities in competition with or inconsistent with your work for Company.

• to help secure our networks and systems from unauthorized access, scams, and malicious code. For instance, we may monitor and review electronic mail communications sent or received using Company issued devices or accounts, or stored on or using such a device or account. We may also monitor and record each website visit, each chat session, newsgroup post, e-mail message, and each file transfer into and out of our systems and networks. Company may monitor this activity at any time, and, to the extent permitted by laws, users of our networks and systems should not expect privacy when using these systems and devices.

• in accordance with our Personal Device Policy. For instance, we may deploy security software on your personal device that monitors URLs for phishing risks and other security threats.

• to foster diversity, inclusion, and a welcoming work culture.

Company may use video cameras and recording equipment for its premises, offices, and facilitates, and stores information captured by this equipment, in order to secure its networks, systems, and property, and may monitor access and use of its systems using this equipment.

(v)        Law-related and other purposes

We also may retain and use your Personal Information where we consider it necessary for complying with laws and regulations, including collecting and disclosing Personnel Personal Information as required by law (e.g. for tax, health and safety, anti-discrimination and other employment laws), under judicial authorization, to protect your vital interests (or those of another person), or to exercise or defend the legal rights of the Company global group of companies.

1. Who We Share Your Personal Information With

We take care to allow access to Personal Information only to those who require such access to perform their tasks and duties, and to third parties who have a legitimate business purpose or other lawful ground for accessing it. Whenever we permit a third party to access Personal Information, we will implement appropriate measures designed to ensure the information is used in a manner consistent with this Notice.

(i)         Transfers to third party service providers

In addition, we may make certain Personal Information available to third parties who provide services to us. We do so on a “need to know basis” and in accordance with applicable data privacy laws.

For example, some of this information will be made available to:

• our benefit/reward plans service providers (including retirement plan and medical insurance providers);

• service providers who provide us with payroll, tax and expense administration support services;

• providers of our HR Platform, including our recruitment platform;

• service providers who provide, support and maintain our IT, security, and communications infrastructure (including for data storage purposes) and/or provide business continuity services;

• service providers who assist in the coordination and provision of relocation, travel and/or travel permit services (in connection with work-related travel);

• service providers who provide services in relation to staff training and/or qualifications and staff surveys, e.g.; and

• auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under a contractual prohibition of using the Personal Information for any other purpose.

(ii)        Transfers to other third parties

We may also disclose Personal Information to third parties on other lawful grounds, including:

• Where you have provided your consent;

• To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;

• In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);

• As necessary to establish, exercise or defend against potential, threatened or actual legal claims;

• Where necessary to protect your vital interests or those of another person; and/or

• In connection with the sale, assignment or other transfer of all or part of our business.

We do not sell the Personal Information we collect from and about you as described in Sections 2-4.

1. Summary of Personal Information Collection, Use and Disclosure

In the past 12 months, we have collected some or all of the categories of Personal Information described in the table below, which further describes the business or commercial purpose(s) for which the Personal Information was collected and the entities to whom such information has been disclosed within the last 12 months.

Category

Examples

Purposes

Disclosed to

Identifiers

Name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, device, browser, email address, account name, or other similar identifiers

Recruitment; employment or work related purposes; inclusion in the Company Global Directory; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Personnel or applicant records information

Name, signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, or other similar information. Some personal information included in this category may overlap with other categories

Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Characteristics of protected classifications under California or federal law

Age, race, color, ancestry, national origin, citizenship, religion or creed, marital or familial status, medical condition, physical or mental disability, sex, veteran or military status, genetic information, and other similar information

Recruitment; employment or work related purposes

Service providers; public or governmental authorities

Internet or other similar network activity information

Browsing history, search history, information regarding consumer’s interaction with Company’s systems

Security and fraud prevention

Service providers

Sensory data

Photo(s) of you

Security and fraud prevention; inclusion in the Company Global Directory

Service providers

Professional or employment-related information

Employer, employment history, resumes and CVs, background checks, and other employment-related information

Recruitment; employment or work related purposes; other business purposes set forth in Section 4 of the Notice

Service providers; public or governmental authorities

Sensitive personal information

Social security, driver’s license, state ID, or passport number; racial or ethnic origin

Recruitment; employment or work related purposes

Service providers

The Personal Information described in the table above is collected directly from you, or from the sources set forth in the Notice at Section 3, “Sources of Personal Information.” In addition to the parties described above, we may disclose your Personal Information to other third parties for legal, security, or safety purposes; to regulatory authorities, courts, and government agencies if required by applicable law; or with a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries, or other assets.

We never sell your Personal Information (as the term “sell” is defined under the CCPA), nor do we share it with third parties for the purposes of cross-context behavioral advertising. However, we may use de-identified, anonymized, or aggregated versions of your Personal Information for any purpose. If we do de-identify Personal Information, we shall maintain and use such information in de-identified form and will not to attempt to re-identify the information, except as permitted by the CCPA.

1. Your California Privacy Rights

2. Right to Know

As a California consumer, you have the right to request that we disclose certain information to you about our collection, use, disclosure, or sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, and subject to certain limitations that we describe below, we will disclose such information. You have the right to request any or all of the following:

• The categories of Personal Information that we have collected about you.

• The categories of sources from which the Personal Information is collected.

• Our business or commercial purpose for collection, use, or disclosure of that Personal Information.

• The categories of third parties with whom we sell or share that personal information.

1. Right to Data Portability

You have the right to request a copy of Personal Information we have collected and maintained about you in the past 12 months. The CCPA allows you to request this information from us up to twice during a 12-month period. We will provide our response in a readily usable (in most cases, electronic) format.

1. Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies. For example, we may deny your deletion request if retention of the Personal Information is:

• Necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Reasonably anticipated within the context of your employment or engagement, or application for employment, with us;

• For solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Necessary to comply with a legal obligation; or

• Otherwise necessary for internal use in a lawful manner that is compatible with the context in which you provided the Personal Information.

1. Right to Correct

You have the right to request the correction of any Personal Information we maintain about you.

1. Right to Limit the Use or Disclosure of Sensitive Personal Information

You have the right to limit the use or disclosure of your Sensitive Personal Information (“SPI”) if we are using your SPI beyond what is reasonable and proportionate within the context of your relationship with us as an employee or job applicant. You can make a request for us to limit the use or disclosure of your SPI by emailing us at [email protected].

1. Right to Nondiscrimination

You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights.

1. Exercising Your California Privacy Rights

To exercise the rights described above, please submit a request to us by contacting us at [email protected].

After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal information, we may contact you for more information, or we may not be able to meet your request.

Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.

We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the CCPA allows us up to 90 days to respond. We may contact you within 45 days from the date you contacted us to inform you if we need more time to respond.

1. Data Retention Periods

Personal Information will be stored in accordance with applicable laws and kept as long as Company has an ongoing legitimate business need to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally this means your Personal Information will be retained until the end or your employment, employment application, or work relationship with us plus a reasonable period of time thereafter to respond to employment or work-related inquiries, comply with regulatory obligations, or to deal with any legal matters (e.g. judicial or disciplinary actions), document the proper deductions during and on termination of your employment or work relationship (e.g. to tax authorities), or to provide you with ongoing pensions or other benefits.

1. Updates to this Notice

This Notice may be updated periodically to reflect changes in our privacy practices. In such cases, we will indicate at the top of the Notice when it was most recently updated, and if we make a material change, we will inform you, for example, on our intranet or by company-wide email. We encourage you to check back periodically in order to ensure you are aware of the most recent version of this Notice. Please note that Company does not discriminate against those who exercise their rights under applicable data protection laws.

1. Contact Details

If you have any questions, comments, or complaints about how we use your information, or would like to exercise any rights that you may have under the CCPA, please address any questions or requests relating to this Notice to [email protected] or alternatively, you can raise any concerns with your VP of Human Resources If you have disabilities, you may access this notice in an alternative format by contacting [email protected].

$55,000 - $65,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.