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Education Alphorm: Formateur IT Indépendant Cybersécurité, IA, Cloud, DevOps et Réseaux ...

Independent IT instructor creates and delivers online courses in cybersecurity, cloud, DevOps, AI, and networking to a global audience of 200,000+ learners.

Senior Remote Posted about 4 hours ago We Work Remotely — Programming
What this role involves

Headquarters: 6 Rue dArmaillé Paris, Île-de-France, 75017 France

Description de l'offre d'emploi

À propos d’Alphorm:


Alphorm est le leader de l’e-learning IT en français, engagé à proposer des formations innovantes, accessibles et de haute qualité. Notre mission est de développer les compétences de demain et de rendre l’apprentissage professionnel accessible partout dans le monde. Rejoindre Alphorm, c’est participer à une aventure éducative stimulante et impactante.

Description du poste:


Nous recherchons des formateurs passionnés, experts dans leur domaine, souhaitant partager leurs connaissances à un large public international. En tant que formateur indépendant chez Alphorm, vous aurez l’opportunité de :

  • DĂ©velopper votre marque personnelle et votre visibilitĂ© professionnelle.

  • CrĂ©er des formations engageantes et adaptĂ©es aux besoins des apprenants.

  • Contribuer au dĂ©veloppement des compĂ©tences IT de nos apprenants Ă  travers le monde.

Vos avantages chez Alphorm

  • CrĂ©ation de formations sur-mesure : Exprimez votre expertise et votre crĂ©ativitĂ© tout en bĂ©nĂ©ficiant de notre accompagnement pĂ©dagogique.

  • Impact global : Touchez plus de 200 000 apprenants Ă  travers le monde et participez Ă  une mission Ă©ducative sans frontières.

  • FlexibilitĂ© et autonomie : Organisez votre travail selon vos propres conditions, tout en profitant du soutien d’une Ă©quipe dĂ©diĂ©e.

  • RĂ©munĂ©ration attractive et reconnaissance : Valorisez votre travail grâce Ă  une structure de rĂ©munĂ©ration motivante et Ă  la reconnaissance d’un public international.

Pourquoi rejoindre Alphorm ?

  • Accompagnement personnalisĂ© : Notre Ă©quipe pĂ©dagogique vous soutient Ă  chaque Ă©tape de la crĂ©ation de vos cours.

  • LibertĂ© de crĂ©ation : Gardez le contrĂ´le sur le contenu de vos formations, reflĂ©tant votre expertise et votre style unique.

  • Impact concret : Contribuez directement au dĂ©veloppement professionnel de milliers de professionnels IT.

  • VisibilitĂ© et rĂ©seau : Renforcez votre notoriĂ©tĂ© et Ă©largissez votre rĂ©seau grâce Ă  notre plateforme reconnue.

Pré-requis du poste

Profil recherché

Si vous avez l'expertise dans l'un des domaines suivants, nous avons besoin de vous :

  • CybersĂ©curitĂ©

  • DevOps,

  • Cloud : Cloud Computing, Architecture Cloud, certifications Cloud.

  • Intelligence artificielle

  • Maching Learning

  • Deep Learning

  • RĂ©seaux

C'est fait !

Votre candidature a été envoyée avec succès !

Autre offre d'emploi

To apply: https://weworkremotely.com/remote-jobs/alphorm-formateur-it-independant-cybersecurite-ia-cloud-devops-et-reseaux

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Support Koast.ai: Head of Technical Support @ Koast.ai

Lead technical support for an AI ad management platform, owning customer onboarding, ticket resolution, QA releases, and engineering triage for media buying teams.

Lead Remote Posted about 5 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Tampa, Florida
URL: https://koast.ai

Head of Technical Support | Full-time | Remote (US hours) | Reports to the CEO

Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.

Our customers are media buyers. When something breaks, it is not a support ticket to them. It is a campaign that did not launch, a budget that did not move, or an account they cannot see. They need someone on the other end who has run ads, knows what they are looking at, and can tell the difference between a Meta API error, a user mistake, and a real bug.

That is this role. You are the anchor between our customers and our engineers. You will onboard every new account, own every ticket, QA every release before it hits production, and make sure engineering hears about patterns, not anecdotes.

What You WIll Own...

Onboarding. Every new customer gets set up right the first time: ad accounts connected, attribution (Hyros, Cometly) wired in, team invited, first launch done together on a call. You will run these sessions yourself, then build the playbook and the in-app flow so the next hundred customers need less of you.

Support, end to end. Intercom is yours. Response times, resolution quality, the help center, the macros, the escalation path. You will answer tickets yourself until the volume justifies a hire, and you will know every customer by name before you delegate a single one.

Triage and the bridge to engineering. You decide what is a bug, what is a feature gap, what is Meta being Meta, and what is user error. Bugs get reproduced, documented with steps and account context, and filed in Shortcut with enough detail that an engineer can fix it without asking you a follow-up question. Patterns get surfaced in the weekly review with numbers: how many customers, how much spend affected, how often.

QA and release quality. Nothing ships to production without you having run it against a real ad account. You will own the QA pass on every release: launch flows, automations, Agent actions, integrations. You know what a broken campaign structure looks like in Ads Manager, and you catch it before a customer does.

System tightness. Meta API connections, token refreshes, webhook health, Whop account provisioning, attribution syncs. You will monitor them (Sentry, PostHog, internal dashboards), notice when something drifts, and get it fixed before it turns into a ticket.

Customer health and retention. You will know which accounts are launching, which have gone quiet, and which are about to churn. You will bring that list to the CEO weekly and you will own the outreach.

What you will do week to week

  • Run onboarding calls for new customers and enterprise accounts. Connect accounts, verify data, launch the first campaign together.
  • Work the Intercom queue. Own first response, resolution, and follow-up.
  • Reproduce every reported bug against a real ad account before it goes to engineering.
  • File and prioritize Shortcut tickets with repro steps, account IDs, screenshots, and expected versus actual behavior.
  • QA each release candidate against a test account and a live customer scenario. Sign off or send it back.
  • Monitor Sentry and PostHog for errors and drop-offs. Flag anything that affects more than one customer the same day.
  • Run the weekly support review: ticket volume by category, time to resolution, top three patterns, customers at risk. One page, numbers first.
  • Write help center articles and Loom walkthroughs for anything you have explained more than twice.

What sets you apart

  • You have run Meta ads. You know Ads Manager, campaign and ad set structure, learning phase, Advantage+, pixel and CAPI setup, and what "the API rejected my creative" actually means. This is a hard requirement, not a preference.
  • You have done support or customer success for a B2B SaaS product and you were the person engineers trusted because your bug reports were correct.
  • You can QA software. You have written test cases, run release checks, and sent a build back because it was not ready.
  • You are calm with a frustrated customer whose launch just failed, and you are direct with an engineer who shipped the thing that failed it.
  • You write tightly. Your tickets, your help articles, and your customer replies are shorter than everyone else's and clearer.
  • You want to build the support function, not just work inside one.

Requirements

  • 3+ years in customer support, customer success, or technical support for a B2B SaaS product, including at least one role where you were the primary bridge to engineering.
  • Hands-on Meta ads experience. You have managed ad accounts, launched campaigns, and troubleshot Ads Manager and API issues. Agency or performance marketing background strongly preferred.
  • Experience with Intercom or a comparable support platform, and a ticketing or project tool (Shortcut, Linear, Jira).
  • Experience running QA or UAT on software releases.
  • Comfortable reading logs, API responses, and error monitoring (Sentry or similar). You do not need to write code. You need to read enough to know where the problem is.
  • Familiarity with attribution tools (Hyros, Cometly, Triple Whale, Northbeam) is a plus.
  • Available full-time during US business hours.

How You Work

Small team, high autonomy. Decisions are made with numbers, written down, and revisited when the numbers change. These are the values we run on. If they sound like you, you will fit right in.

  • Mastery. "Good enough" is where you start, not where you stop. You keep sharpening the craft: tighter repros, faster resolutions, fewer repeat tickets.
  • Push the Boundaries. You take on the ambitious version of the problem. Most support teams answer tickets. You want to build the one that prevents them.
  • Embrace the Challenge. When a customer's launch breaks at 9pm, you are in the thread, not waiting for the morning standup.
  • Responsibility. You own your commitments. If a fix slips, the customer hears it from you first, with a new date attached.
  • Dedication. You dive into the hard, unglamorous problems (an intermittent API error, a broken sync nobody can reproduce) and iterate until they are solved.
  • Collaboration. You write clearly, share what you learn, and make engineering and sales faster for having worked with you.

Why Koast

  • Early-stage impact. You will be one of the first ten full-time employees. The support function, the onboarding playbook, and the QA standard will be the ones you built.
  • AI and ads at scale. You will support some of the highest-volume ad teams on Meta and see what an AI agent does with real budgets every day.
  • Real compensation. Full-time salary, performance bonuses tied to retention and resolution metrics, and paid time off. Bootstrapped and profitable, so the seat is stable and the growth path is real.
  • Remote and flexible. Work from anywhere, on your schedule, during US hours. Just make sure every customer is launching.

How to apply

Record a Loom, five minutes or less, covering these four things in order:

  1. Explain why you're a fit. Screen-share and explain projects youve worked on, ad accounts you have had access to (blur what you need) or companies you helped before. Walk us through the structure and tell us the last thing that broke in it and how you fixed it.
  2. One bug report. Take us through an example of a report you filed that an engineer fixed without asking you a follow-up question. Tell us how you reproduced it.
  3. One angry customer. A time a customer was losing money because of a product issue. What you said in the first reply, what you did next, and what happened.
  4. Where Koast fits. Sixty seconds on what breaks first when a media buyer starts managing 20 accounts from one platform instead of Ads Manager, and how you would catch it before they do.

Email the Loom link and your LinkedIn or resume to jobs@koast.ai with the subject line "Retention is king".

NOTE: DO NOT APPLY IF YOU HAVE NO EXPERIENCE WITH PRODUCTS LIKE THIS / ADVERTISING / CANNOT WORK US HOURS.

No cover letters. We watch the Loom first and read the resume second. Applications without the video are not reviewed.

To apply: https://weworkremotely.com/remote-jobs/koast-ai-head-of-technical-support-koast-ai

Read the full description
Marketing Content Marketing Strategist – Canada remote

Develops and executes content marketing strategies to drive brand awareness and customer engagement for clients.

Mid Remote Posted about 5 hours ago Jobicy AI
What this role involves
Brafton is one of the world’s leading content marketing firms, with offices in Boston, London, Toronto and Sydney. We aspire to continually raise the bar on what people consider “marketing...
Read the full description
Sales Sales Development Representative (SDR) (Philippines)

Generates leads and builds pipeline for ParcelHero's parcel delivery services, qualifying prospects and conducting outreach to drive sales growth.

Junior Remote Posted about 5 hours ago Jobicy AI
What this role involves
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s...
Read the full description
Marketing Demand Generation Manager – 4 Day Week + Remote

Manages demand generation campaigns and marketing initiatives to drive qualified leads for the sales team.

Mid Remote Posted about 5 hours ago Jobicy AI
What this role involves
We have a full marketing production team. Content, design, web, video, product marketing. We have a sales team sitting ready to take meetings. What we don’t have is anyone whose...
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Project Management Demand Generation Program Manager | Canada | Remote

Manages demand generation programs and campaigns to drive customer acquisition and pipeline growth for a SaaS observability platform.

Mid Remote Posted about 5 hours ago Jobicy AI
What this role involves
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale....
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Sales Commercial Account Executive, Acquisition | Switzerland | Remote

Closes deals with commercial customers in Switzerland by identifying prospects, building relationships, and negotiating contracts for Grafana's observability platform.

Mid Remote Posted about 5 hours ago Jobicy AI
What this role involves
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale....
Read the full description
Marketing Powered by search: Senior Performance Marketing Strategist

Leads paid media strategy for B2B clients, manages Google Ads/LinkedIn/Meta campaigns, and translates performance data into business recommendations for senior stakeholders.

Senior Remote Posted about 6 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Toronto
URL: https://www.poweredbysearch.com/

Ready to own paid media strategy for some of the fastest-growing B2B companies?

If you can run a Google Ads account (LinkedIn and Meta, too) with precision, and guide conversations with conviction, composure and confidence, we want to talk to you.

We're looking for a Paid Media Strategist who can lead senior client conversations, turn campaign complexity into clear business recommendations, and confidently explain what matters, why it matters, and what should happen next.

Our mission at Powered by Search

We exist to make B2B companies unstoppable, doing work we love, with people we like, how we want. We are a global, fully remote team across 8+ countries.

We have a talented and diverse team that live by our core values:

  • Always be in it to win it.
  • Give a shit.
  • Be obsessed with serving others.
  • Practice a growth mindset.
  • When we fail, don’t lose the lesson.
 

The opportunity

As a trusted advisor to fast-growing B2B companies, you'll join a high performing team rated 4.8/5 on Glassdoor, where 95% of team members recommend us. This is a client-facing strategic paid media role. You won't just build campaigns or ship reports. You will lead calls, set the agenda, guide clients toward decisions, and connect every dollar of spend to pipeline and revenue.

What sets you apart
  • You lead senior client conversations with clarity, confidence, and commercial judgment
  • You keep control of a call: set the agenda, handle pushback thoughtfully in the moment, land on decisions and next steps
  • You report on the metrics the client's business runs on (demos, pipeline, revenue), never vanity metrics
  • You translate campaign data into plain-language recommendations a CMO can act on
  • You come to every conversation with a recommendation, not just a list of options
  • You spot risks, opportunities, and blockers before the client has to ask
  • You can deliver honest, sometimes difficult feedback in a way clients trust
  • You respectfully coach up and teach clients at multiple levels, from Marketing Managers to CMOs

Key responsibilities


Strategic Leadership

  • Develop paid media strategies aligned to each client's business goals and North Star Metric
  • Own forecasting and budget pacing against quarterly and annual targets
  • Lead monthly and quarterly reviews with senior stakeholders: results, tradeoffs, risks, next actions
  • Steer client conversations toward decisions, priorities, and committed next steps
  • Drive AI-assisted campaign strategy, creative testing, and measurement

Client Success

  • Manage and grow a portfolio of 4-7 B2B clients as their primary strategic contact
  • Build trust with senior marketing, demand gen, and executive stakeholders
  • Run calls with confidence: set agendas, control the room, handle hard questions live
  • Communicate progress, risks, and recommendations before the client asks
  • Own follow-through so every conversation ends with clear actions, owners, and timelines

Technical Excellence

  • Plan, launch, and optimize across Google, Microsoft, LinkedIn, and Meta Ads
  • Own conversion tracking integrity end to end (GA4, GTM, CRM); never launch without it
  • Diagnose performance issues at the root: tracking, structure, bidding, creative, or demand
  • Prioritize by business impact, effort, and implementation reality; QA everything before it ships

Required experience

  • 3+ years hands-on B2B paid media, with at least 1 year in B2B SaaS
  • Prior client-facing strategy role where you owned communication, not just execution
  • Track record hitting MQL, SQL, or pipeline targets for B2B clients
  • Direct responsibility for at least $50k in monthly ad spend across multiple accounts
  • Google Ads depth plus at least one of LinkedIn, Meta, or Microsoft Ads
  • Working command of GA4, GTM, and CRM attribution (HubSpot, Salesforce)
  • Written and spoken communication skills strong enough to lead senior calls and defend recommendations under pressure


Perks & Benefits:

  • This role is fully remote
  • 5 weeks of paid time off
  • We offer competitive compensation plus quarterly bonuses
  • Flexible working hours (requires 4 overlap hours with 9am - 5pm EST)
  • Paid training (school, events, conferences)
  • *For full-time Canadian residents only - comprehensive health, dental, and eye care

This role may not be a fit if

  • You prefer optimizing accounts without leading the client relationship
  • You need someone else to turn your analysis into client-ready recommendations
  • You lose the thread when a senior stakeholder challenges your numbers on a live call
  • You report platform metrics (CTR, CPC, impressions) as results rather than business outcomes
  • You prefer being handed tasks rather than owning outcomes, priorities, and follow-through

To apply: https://weworkremotely.com/remote-jobs/powered-by-search-senior-performance-marketing-strategist

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Content Freelance Copy Writer – Korean (NYC)

Reviews and adjusts Korean language copy for clients, ensuring quality and cultural appropriateness.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
This is a fully remote freelance opportunity and is open to candidates throughout North America. JOB DESCRIPTION Brafton is looking for a skilled Korean writer to review and adjust Korean...
Read the full description
Marketing Content Marketing Strategist – Canada remote

Develops and executes content marketing strategies to drive brand awareness and customer engagement for clients.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
Brafton is one of the world’s leading content marketing firms, with offices in Boston, London, Toronto and Sydney. We aspire to continually raise the bar on what people consider “marketing...
Read the full description
Content Freelance Copy Writer – Korean (Vancouver)

Reviews and adjusts Korean-language copy for quality, tone, and accuracy across client projects.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
This is a fully remote freelance opportunity and is open to candidates throughout North America. JOB DESCRIPTION Brafton is looking for a skilled Korean writer to review and adjust Korean...
Read the full description
Sales Business Development Representative – PST/MT

Identifies and qualifies new business opportunities, builds relationships with prospects, and moves deals through the sales pipeline.

Junior Remote Posted about 6 hours ago Jobicy AI
What this role involves
Business Development Representative, Central Who We Are Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013,...
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Sales Sales Development Representative (SDR) (Philippines)

Develops and qualifies sales leads, manages outbound prospecting activities, and nurtures potential customers through the early sales pipeline.

Junior Remote Posted about 6 hours ago Jobicy AI
What this role involves
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s...
Read the full description
HR People Operations Manager

Manages day-to-day HR operations and support for a globally distributed team of 135+ people.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
About the role NetBox Labs is hiring a People Operations Manager to run the day to day operations behind a globally distributed team. We are 135 people across the US,...
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Content Freelance Copy Writer – Korean (NYC)

Reviews and adjusts Korean-language copy for quality, clarity, and brand voice as a freelance writer.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
This is a fully remote freelance opportunity and is open to candidates throughout North America. JOB DESCRIPTION Brafton is looking for a skilled Korean writer to review and adjust Korean...
Read the full description
Content Freelance Copy Writer – Korean (Vancouver)

Reviews and adjusts Korean-language content for quality, clarity, and brand consistency.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
This is a fully remote freelance opportunity and is open to candidates throughout North America. JOB DESCRIPTION Brafton is looking for a skilled Korean writer to review and adjust Korean...
Read the full description
Trainer TELUS Digital: Personalized Internet Ads Assessor - English (US)

Rate and provide feedback on online advertisements for relevance, language, and cultural appropriateness to improve search and ad quality.

Junior Remote Posted about 9 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Las Vegas, Nevada
URL: https://jobs.telusdigital.com/search/jobs?cfm5=Artificial+Intelligence&ns_category=artificial-intelligence

A Day in the Life of an Ads Assessor- US

In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used, as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout

Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users.

 

Service Rates 

Compensation is based on tasks completed and project availability with an estimated earning potential of $11 per hour. Estimated earnings may vary depending on task volume and program requirements including quality and productivity, in accordance with the program's quality standards and guidelines.

 

Please note that only one member per household may participate in this program. If it is identified that more than one person from the same household is participating in the Ads Quality Rating Program, all associated accounts will be removed from the program.

 

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

Basic Requirements

  • Excellent communication skills with full professional proficiency in English
  • Being a resident in the USA for the last 3 consecutive years and have familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Country
  • Active user of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
  • Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks.
  • This is an explicit human evaluation role. Live task rating requires authentic human judgment, perspective, and evaluation

 

Qualification path

Assessment

You must complete an English language assessment, pass an open book qualification exam, and complete an ID verification in order to be successful for this role. These assessments will determine your suitability for the position. 

To apply: https://weworkremotely.com/remote-jobs/telus-digital-personalized-internet-ads-assessor-english-us-2

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Support Mechanical Orchard: Head of Product Support

Leads and scales a product support organization, defining support strategy, building technical support teams, and ensuring customer experience aligns with product excellence.

Lead Remote Posted about 9 hours ago We Work Remotely — Programming
What this role involves

Headquarters: USA (Remote)

Mechanical Orchard is reinventing how the world’s most critical software gets modernized. We’re an applied AI company focused on one of the hardest problems in enterprise technology: rewriting complex legacy systems in a way that is provably correct, low risk, and fast enough to matter. By focusing on system behavior rather than code alone, we turn modernization from a high-stakes, failure-prone effort into a repeatable, confidence-building process that unlocks ongoing innovation.
Joining Mechanical Orchard means working on problems that truly matter—to our customers, their businesses, and the people who rely on these systems every day. We’re building technology and methodology that challenge long-standing industry assumptions, prioritizing proof over promises and progress over theatrics. If you care deeply about quality, rigor, and doing the right thing—even when it’s hard—you’ll find your people here.
About the RoleWe’re hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization.
This is a strategic leadership role responsible for the full support experience across our product offering. You will define our support vision, build the systems and teams that deliver it, and partner closely with Product, Engineering, Delivery, and Sales to ensure customers experience Mechanical Orchard as reliable, responsive, and deeply technical.
You will operate at the intersection of customer experience, product excellence, and operational rigor — shaping how customers interact with our technology and influencing what we build next.
This role may be hired at the Senior Manager or Director level, depending on the candidate’s experience, leadership scope, and demonstrated ability to operate at scale. We are open to calibrating title and level for the right person.
What You’ll Do
Lead and Define the Support Strategy- Own the end-to-end Product Support vision aligned to company and product strategy- Build and mentor a high-performing team of Product Support Specialists, Technical Support Engineers, and Support Operations professionals- Represent Product Support at the leadership level and drive cross-functional initiatives- Establish a culture that is customer-obsessed, data-driven, and technically rigorous
Build Scalable Systems and Operations- Design scalable support workflows, escalation paths, and quality standards- Define and manage SLAs/SLOs aligned with customer and partner expectations- Select and implement support tooling (ticketing, knowledge base, monitoring, automation)- Own support analytics: volume, root causes, trends, friction points, and performance metrics- Partner with Engineering to build automation and internal tooling that reduces repetitive work
Elevate the Customer Experience- Build tight feedback loops between customers and Product- Influence roadmap decisions based on recurring issues and usage patterns- Collaborate with Documentation and Developer Experience teams to improve onboarding and self-serve pathways- Partner with Sales and Delivery on high-priority accounts and escalations- Drive initiatives that proactively reduce support volume through product quality and education
Raise the Technical Bar- Ensure the support organization develops deep product expertise- Build structured training programs to create authoritative technical advisors- Lead post-mortems and embed learnings into product and support systems

Required Requirements

    • 7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams
    • Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling)
    • Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows)
    • Proven ability to operate cross-functionally and influence product direction
    • Experience with modern support tooling and AI-enabled workflows

Preferred Requirements

    • Experience supporting developer-facing or highly technical products
    • Experience designing scalable self-serve support models
    • Background in support operations, quality management, or process engineering
    • Comfort building systems from scratch in ambiguous, high-growth environments
Mechanical Orchard is a remote-first company, with employees working across time zones and locations. This role does not have a requirement for in-office attendance, but is expected to work hours that maximize collaboration with their team (specifics can be discussed during the interview process). There will be travel to company and team meetings, as well as customer visits (1-2 times per quarter, up to ~20% of the time). 
Mechanical Orchard, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Mechanical Orchard, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mechanical Orchard, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mechanical Orchard, Inc. will not tolerate discrimination or harassment based on any of these characteristics. Mechanical Orchard, Inc. encourages applicants of all ages. Mechanical Orchard, Inc. will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
We look forward to reviewing your application. Thanks!

To apply: https://weworkremotely.com/remote-jobs/mechanical-orchard-head-of-product-support

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Product Infomediji .: Senior Growth Product Manager

Senior Growth Product Manager optimizes subscription monetization through pricing strategy, A/B testing, and retention mechanics to drive revenue growth and user lifetime value.

Senior Remote Posted about 11 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Belgrade, 00, Serbia

Job description

Join Our Vision: We are building the next generation of Spatial Media - a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling.

DeoVR is the leading immersive streaming technology serving multiple enterprise customers and millions of users globally.

We are now expanding the boundaries of what video can be - moving from passive watching to active, interactive, multi-user journeys.

If this excites you more than it scares you, you are in the right place.

The Role

We are looking for Senior Growth Product Manager who will drive revenue growth by optimizing the subscription lifecycle and monetization mechanics. In this role, you will focus on improving conversion, ARPU, and retention through experimentation, pricing strategy, and product-led growth initiatives.

What You Will Do

  • Own and optimize the subscription funnel: join pages, paywalls, free flows and trials, upgrades, renewals

  • Develop and iterate on pricing, packaging, and upsell/order bumps strategies to maximize LTV per user

  • Lead initiatives around churn reduction, cancellation flows, and retention mechanics

  • Design and run A/B tests to improve conversion, LTV, and monetization efficiency

  • Work with user segmentation and behavioral data to personalize offers and pricing

  • Collaborate with engineering, data, and marketing teams to ship growth experiments and monetization features

  • Define hypotheses, analyze results, and scale successful growth initiatives

  • Continuously track and improve subscription metrics and reporting (conversion, ARPU, churn, LTV)

What We Are Looking For

  • 3+ Years Experience as a Growth Product Manager or Monetization PM

  • Strong understanding of subscription business models and revenue mechanics

  • Ability to work with data, experiments, and product analytics to drive decisions

  • Experience running A/B tests and growth experiments

  • Familiarity with pricing strategy, paywall optimization, and subscription lifecycle management

  • Ability to collaborate cross-functionally with engineering, BI, and finance

  • Fluency in English

Hiring Process

  • HR screening (30 min)

  • Team Interview (1 hour)

  • Case Task (2-4 hours)

  • CEO Interview (45 min)

Explore our hiring process

What We Offer

Please note: fully remote contract role. B2B only - work as an independent contractor with your own legal entity.

  • The chance to be part of a pioneering team in a rapidly evolving industry

  • Direct impact on the future of immersive media

  • Flexible working hours and remote-first culture

  • A team that values initiative, clarity, and collaboration

  • Access to all tools and tech you need

  • Unlimited DeoVR Premium

  • A work environment where ideas matter and people are treated with respect

Stay Connected

Join our Facebook community and follow updates as we advance interactive VR experiences through cutting-edge technology. Join us and step into a role where legal expertise meets innovation.

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To apply: https://weworkremotely.com/remote-jobs/infomediji-senior-growth-product-manager

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Research Anthropic: Anthropic Fellows Program, AI Safety & Security

Conduct 4-month AI safety and security research projects under mentorship from Anthropic researchers, with goal of producing peer-reviewed papers or public outputs.

Junior Remote Posted about 15 hours ago We Work Remotely — Programming
What this role involves

Headquarters: London, UK; Ontario, CAN; Remote-Friendly, United States; San Francisco, CA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Applications are currently closed, we will update this page when they re-open.

Anthropic Fellows Program overview

The Anthropic Fellows Program is designed to foster AI research and engineering talent. We provide funding and mentorship to promising technical talent - regardless of previous experience.

Fellows will primarily use external infrastructure (e.g. open-source models, public APIs) to work on an empirical project aligned with our research priorities, with the goal of producing a public output (e.g. a paper submission). In one of our earlier cohorts, over 80% of fellows produced papers. We run multiple cohorts of Fellows each year and review applications on a rolling basis.

What to expect

  • 4 months of full-time research 
  • Direct mentorship from Anthropic researchers 
  • Access to a shared workspace (in either Berkeley, California or London, UK)
  • Connection to the broader AI safety and security research community
  • Weekly stipend of 3,850 USD / 2,310 GBP / 4,300 CAD + benefits (these vary by country)
  • Funding for compute (~$15k/month) and other research expenses

Interview process

The interview process will include an initial application & reference check, technical assessments & interviews, and a research discussion. 

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Compensation

The expected base stipend for this role is 3,850 USD / 2,310 GBP / 4,300 CAD per week, with an expectation of 40 hours per week for 4 months (with possible extension).

Fellows workstreams

Due to the success of the Anthropic Fellows for AI Safety Research program, we are now expanding it across teams at Anthropic. We expect there to be significant overlap in the types of skills and responsibilities across the roles and will by default consider candidates for all the workstreams.

Some of the workstreams may include unique assessment steps; we therefore ask you for workstream preferences in the application. You can see an overview of the current workstreams below:

  1. AI Safety Fellows
  2. AI Security Fellows
  3. ML Systems & Performance Fellows
  4. Reinforcement Learning Fellows
  5. The Anthropic Institute Fellows (Economics & Policy)

This page is specific to one of the Anthropic Fellows Workstreams, see also the main Anthropic Fellows posting.

Across the workstreams, you may be a good fit if you:

  • Are motivated by making sure AI is safe and beneficial for society as a whole
  • Are excited to transition into empirical AI research and would be interested in a full-time role at Anthropic
  • Have a strong technical background in computer science, mathematics, or physics
  • Thrive in fast-paced, collaborative environments
  • Can implement ideas quickly and communicate clearly

Strong candidates may also have:

  • Strong background in a discipline relevant to a specific Fellows workstream (e.g. economics, social sciences, or cybersecurity)
  • Experience in areas of research or engineering related to their workstream

Candidates must be:

  • Fluent in Python programming
  • Available to work full-time on the Fellows program

AI Safety Fellows

Mentors, research areas, & past projects

Fellows will undergo a project selection & mentor matching process. Potential mentors include:

  • Sam Bowman
  • Sara Price
  • Alex Tamkin
  • Nina Panickssery
  • Trenton Bricken
  • Logan Graham
  • Jascha Sohl-Dickstein
  • Joe Benton
  • Collin Burns
  • Fabien Roger
  • Samuel Marks
  • Kyle Fish
  • Ethan Perez

Our mentors will lead projects in select AI safety research areas, such as:

  • Scalable Oversight: Developing techniques to keep highly capable models helpful and honest, even as they surpass human-level intelligence in various domains.
  • Adversarial Robustness and AI Control: Creating methods to ensure advanced AI systems remain safe and harmless in unfamiliar or adversarial scenarios.
  • Model Organisms: Creating model organisms of misalignment to improve our empirical understanding of how alignment failures might arise.
  • Model Internals / Mechanistic Interpretability: Advancing our understanding of the internal workings of large language models to enable more targeted interventions and safety measures.
  • AI Welfare: Improving our understanding of potential AI welfare and developing related evaluations and mitigations.

On our Alignment Science and Frontier Red Team blogs, you can read about past projects, including:

For a full list of representative projects for each area, please see these blog posts: Introducing the Anthropic Fellows Program for AI Safety Research, Recommendations for Technical AI Safety Research Directions.

Unique candidate criteria

You might be a particularly great fit for this workstream if you:

  • Are motivated by reducing catastrophic risks from advanced AI systems
  • Have experience with empirical ML research projects
  • Have experience working with large language models
  • Have experience in one of the research areas mentioned above
  • Have a track record of open-source contributions

AI Security Fellows

Mentors, research areas, & past projects

Fellows will undergo a project selection & mentor matching process. Potential mentors include:

  • Nicholas Carlini
  • Keri Warr
  • Evyatar Ben Asher
  • Keane Lucas
  • Newton Cheng

On our Alignment Science and Frontier Red Team blogs, you can read about some past Fellows projects, including:

Unique candidate criteria

You might be a particularly great fit for this workstream if you:

  • Are motivated by reducing catastrophic risks from advanced AI systems
  • Have contributed to open-source projects in LLM- or security-adjacent repositories
  • Have demonstrated success in bringing clarity and ownership to ambiguous technical problems
  • Have experience with pentesting, vulnerability research, or other offensive security work
  • Have a demonstrated willingness to do the "dirty work" that produces high-quality outputs
  • Have reported CVEs or been awarded bug bounties
  • Have experience with empirical ML research projects
  • Have experience with deep learning frameworks and experiment management

Logistics

Logistics Requirements: To participate in the Fellows program, you must have work authorization in the US, UK, or Canada and be located in that country during the program.

Workspace Locations: We have designated shared workspaces in London and Berkeley where fellows will work from and mentors will visit. We are also open to remote fellows in the UK, US, or Canada. We will ask you about your availability to work from Berkeley or London (full- or part-time) during the program.

Visa Sponsorship: We are not currently able to sponsor visas for fellows. To participate in the Fellows program, you need to have or independently obtain full-time work authorization in the UK, the US, or Canada.

Program Duration: The program runs for 4 months, full-time. If you can't commit to the full duration, please still apply and note your constraints in the application. We review these requests on a case-by-case basis.

Please note: We do not guarantee that we will make any full-time offers to fellows. However, strong performance during the program may indicate that a Fellow would be a good fit for full-time roles at Anthropic. In previous cohorts, 25-50% of fellows received a full-time offer, and we’ve supported many more to go on to do great work on AI safety and security at other organizations.

Applications and interviews are managed by Constellation, our recruiting partner. Constellation also runs the Berkeley workspace and provides program support for fellows working on AI safety and security; fellows on capabilities-focused projects are supported directly by Anthropic. All applicants currently use the same application portal but we are working to separate applications for safety/security and capabilities-focused projects in future rounds.

 

Applications are currently closed, we will update this page when they re-open.

The below are Anthropic's policies for full-time roles. These do NOT apply to the Fellows Program.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

To apply: https://weworkremotely.com/remote-jobs/anthropic-anthropic-fellows-program-ai-safety-security

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